Quiznos Responds to TSFA Letter
"Young Attorney" Again Tries to Muster Support Despite Losses and Meritless Claims
DENVER (Blue MauMau) - After a lengthy interview this morning with Richard Emmett, Quiznos' Chief Legal Officer, a spokesperson for the company released the following statement:
This letter reads to us as though it was authored by the same young attorney who represents a very small and non-representative group of franchisees for their signature. This young attorney recently suffered major courtroom losses in the copycat cases he filed against Quiznos. It appears he is now trying to muster some moral and financial support to keep his cases alive and fees running in what the court has found to be meritless claims against us. It is also worth noting that, at the same time, he has turned his efforts to pursuing other franchisors. Unfortunately, the real losers in this situation are the franchisees who are paying his fees.
We have been and remain committed to franchise owner profitability. It is our number one priority and it plays a role in every decision that we make. Over the last year, we have improved communications with our franchise owners, returning calls within 24 hours and sending weekly executive voicemails to update the entire system. We brought down food and paper costs significantly and reduced complexity in our stores, leading to more efficient in-store operations for our franchise owners. And now with the launch of Sammies, delivery/catering and our new advertising, we are seeing large improvements in both franchise owner sales and profitability. We receive very positive franchise owner feedback daily on these changes.
By any objective measurement, we’ve come a long way on our quest to improve franchise owner profitability. To be sure, as in any franchise system, there are individual Quiznos units here and there struggling and we will continue do our best to help them; but our overall system wide improvement is significant and heading in a positive direction, and we have the objective data to prove it . These improvements have been recognized by our franchise owners and we intend to continue working very hard on their behalf. We are very excited for 2008. Happy holidays to everyone.
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