Brainwashing process

Robert Jay Lifton, MD has identified a specific set of steps that are used in thought reform. How Brainwashing Works is a useful introduction to Dr. Lifton's work.

As a former franchisee, do you see yourself experiencing any of these processes? Do they continue?

  1. Assault on identity: You are not who you think you are.This is a systematic attack on a target's sense of self (also called his identity or ego) and his core belief system. The target is under constant attack for days, weeks or months, to the point that he becomes exhausted, confused and disoriented. In this state, his beliefs seem less solid.
  2. Guilt: You are bad. While the identity crisis is setting in, the agent is simultaneously creating an overwhelming sense of guilt in the target. He repeatedly and mercilessly attacks the subject for any "sin" the target has committed, large or small. He may criticize the target for everything from the "evilness" of his beliefs to the way he eats too slowly. The target begins to feel a general sense of shame, that everything he does is wrong.
  3. Self-betrayal: Agree with me that you are bad. Once the subject is disoriented and drowning in guilt, the agent forces him (either with the threat of physical harm or of continuance of the mental attack) to denounce his family, friends and peers who share the same "wrong" belief system that he holds. This betrayal of his own beliefs and of people he feels a sense of loyalty to increases the shame and loss of identity the target is already experiencing.
  4. Breaking point: Who am I, where am I and what am I supposed to do? With his identity in crisis, experiencing deep shame and having betrayed what he has always believed in, the target may undergo what in the lay community is referred to as a "nervous breakdown." In psychology, "nervous breakdown" is really just a collection of severe symptoms that can indicate any number of psychological disturbances. It may involve uncontrollable sobbing, deep depression and general disorientation.
  5. Leniency: I can help you. With the target in a state of crisis, the agent offers some small kindness or reprieve from the abuse. In a state of breakdown resulting from an endless psychological attack, the small kindness seems huge, and the target may experience a sense of relief and gratitude completely out of proportion to the offering, as if the agent has saved his life.
  6. Compulsion to confess: You can help yourself. For the first time in the brainwashing process, the target is faced with the contrast between the guilt and pain of identity assault and the sudden relief of leniency. The target may feel a desire to reciprocate the kindness offered to him, and at this point, the agent may present the possibility of confession as a means to relieving guilt and pain.
  7. Channeling of guilt: This is why you're in pain. After weeks or months of assault, confusion, breakdown and moments of leniency, the target's guilt has lost all meaning -- he's not sure what he has done wrong, he just knows he is wrong. This creates something of a blank slate that lets the agent fill in the blanks: He can attach that guilt, that sense of "wrongness," to whatever he wants.
  8. Releasing of guilt: It's not me; it's my beliefs. The embattled target is relieved to learn there is an external cause of his wrongness, that it is not he himself that is inescapably bad -- this means he can escape his wrongness by escaping the wrong belief system. All he has to do is denounce the people and institutions associated with that belief system, and he won't be in pain anymore.
  9. Progress and harmony: If you want, you can choose good. The agent introduces a new belief system as the path to "good." At this stage, the agent stops the abuse, offering the target physical comfort and mental calm in conjunction with the new belief system. The target is made to feel that it is he who must choose between old and new, giving the target the sense that his fate is in his own hands. The target has already denounced his old belief system in response to leniency and torment, and making a "conscious choice" in favor of the contrasting belief system helps to further relieve his guilt: If he truly believes, then he really didn't betray anyone. The choice is not a difficult one: The new identity is safe and desirable because it is nothing like the one that led to his breakdown.
  10. Final confession and rebirth: I choose good. Contrasting the agony of the old with the peacefulness of the new, the target chooses the new identity, clinging to it like a life preserver. He rejects his old belief system and pledges allegiance to the new one that is going to make his life better. At this final stage, there are often rituals or ceremonies to induct the converted target into his new community. This stage has been described by some brainwashing victims as a feeling of "rebirth."
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I am going to try to follow each step

to try to prove to zees or former zees this maybe the zors way of reeling in their victims.

l. Assault on Idenity: You are not who think you are. I always thought I was a high achiever from high school to raising five children of my own. I really thought because of this I could make this work for the sake of my family. The fact in most of my endeavors I accomplished what I set out to do. If I started something I always finished it.

The area directors insisted if we put out flyers and went business to business it would work.

The fact that we got kicked out of most of the businesses because we were soliciting made me feel we were doing something wrong. The zors rep kept telling us we must be doing something wrong because the successful zees were expericing huge success.

2. Guilt

Okay we must be failures because nothing we were doing was working. So maybe I wasn't what I thought I was. (Even though my life was a testimony of endurance, persistance and faith in my abilities.) This is proof that I wasn't what I thought I was.

Going from mixed feelings of something was wrong from the beginning to maybe something was wrong with me. I was doing things wrong. (From their statements they implied this.) I will prove they are wrong. All along feeling guilty that everything they said to do wasn't working.

Guilt is what makes you stay in too long. After all I never finished something I started.

3. Self-betrayal

If I quit I will be a loser. Only losers quit right? (This is what is wrong. You self betray yourself with this belief. The sooner you get out the better.) Thoughts like negativity breeds negativigy which many zors say keeps you in the trap that was set up by the zor.

4.Breaking point

The money has been drained. You have no choice but to close your doors. The zor is right I am a loser. I didn't make it work. You go into a deep depression because you always classified yourself to be a winner. Now you feel like a loser. You feel like your creditability as an enterpernuer has been banished. You go into a deep depression. How can this happen? I thought we did everything they said to do. Developed a sense of community. Build relationships with my members.

Reality there is no money left. No other choice but to close the doors.

5. Leniency

I can help you from the zor. Just do a managerial contract. We can help you. You have an obligation to your creditors so the right thing to do is let us take over for pennies on the dollar. You will be saved from your self guaranteed lease because we will pay the lease. (Reality we built the club to pay for the lease. They even tell you that we have to pay for the build out and equipment so by allowing us to take over we are helping you.)

At this point I saw their scheme. Real eye opener. So you go into a deep depression ,thinking how can I have allowed this to happen?

6. Compulsion to confess

Before we closed I believed the charming area director had our best interest at hand. Starting to believe I wasn't what I thought I was. A go getter. I felt like a failure to the max. Yet my life was a testimony that I wasn't a loser. Confusion set in because what the reps from the zor was implying the opposite. Was I loser?

7.Channeling of guilt

This was the time after we closed. For 2 months I consistantly read BMM before we closed. It took a long time to understand what happened to us. Yet I never asked guestion on BMM. I just read. Yes I was in pain. Extreme pain because of the huge loss. The dream was shattered. My children were also blaming me because I was the strong one. It you are the strong one you are to blame. Never the weak one's fault. I made the stupid decision to buy a franchise.

8.Releasing of guilt

It is not me, it's my beliefs. By studying here on BMM I learned what happened. We were taken advantage of. Yet I allowed them to lie to me by believing their lies. Not understanding due diligence in the franchising world. Yet to relieve me of this guilt my studying proofed it to me we were used, abused and taken advantage of.

9. Progress and harmony

By this point I had learned how the franchising world worked. No more contact with zor which helps you find the truth of what happed to you. Understanding what happened to you helps you reach acceptance.

10.Confession

We were responsible for believing them.

The good part slowly by surely by not connecting with the zor I am rebuilding and restoring myself to what I believed I was before. I am or will be a better business person because I will spot the lies. No longer am I naive. A hard and costly lesson to learn.

Oh my God we were brainwashed!

 

 

Correction

2. I never finished something I started. Should be changed to, I always finished everything I started.

Extraordinary

Do,

Well done.

These exercises are an important tool understanding a process Lifton calls experiential transcendence:

...all of us need some sense of being part of something that precedes and extends beyond what we know in some parts of our mind, however we may deny it, to be our limited life span.

...we are the animals or the creatures who know that we die, however we fend off that knowledge. And being part of something larger than ourselves is what I call the symbolization of immortality. And that can be done through biologically our children, or our works, our influences in the world, or through being bound up with eternal nature.

I would argue that many franchisees identify this completely with their image of what they want their system to be. If it collapses, the perceived self- and other-betrayal retards the individual's ability to communicate and can trigger a psychotic episode.

Dr. Lifton is a gifted psychiatrist and writer whose work has been preoccupied with the survivor: Hiroshima, Auschwitz-Birkenau, Chinese cultural prisoners.

Les Stewart MBA
Understanding Franchising

The UPS Store & Brainwashing go Hand In Hand

Its sad that UPS Store Owners have been brainwashed into believing they own a viable franchise...Sad so sad

The possibility of being brainwashed

never entered my mind. Did you ever think of this?

Thought reform requires Comparison

No, I wasn't aware.

The only way to really understand the effects of brainwashing are in hindsight. It is extremely difficult to know when you're in the middle of it.

It does get to be a little easier once you experience an "unexpected outcome". You have the option of using your noodle and studying where you went wrong.

I should mention that there are degrees of thought reform. There are extreme and not so extreme applications of these brainwashing techniques.

BTW: Sometimes people use the phrase drinking the Kool-aid.

This is a reference to the 1998 Jonestown mass murder-suicide in Guyana. Jim Jones's Peoples Temple cult had a little over 900 people die from poisoning including 287 children. It has been determined that most of the deaths were murders.

Charismatic Leaders
One recurring element in cult-like structures, is the almost god-like charm and influence of the one central leader. I do not think it is a coincidence that very bad men and women can be extremely flattering, high-energy, almost hypnotizing and exciting.

Robert D. Hare, PhD professor emeritus at the University of British Columbia has estimated that 1% of the population havepersonality characteristics consisent with being classified as a psychopath.

Les Stewart MBA
Understanding Franchising

Les

I would like to know more about brainwashing. Like I said I have seen this happen in my own life with young people. Mostly young people from very wealthy families. Where the leader would have the children call their parents for a large amount of money. I have seen people be part of cult like operations. Many people do not believe bad zors can use brainwashing in franchising.

Sales technieques could be a form of brainwashing. Making people believe that their dreams can come true if they buy a certain system. What do you think?

 

Coercive persuasion study

Do Diligence,

  1. Read quickly what Robert Jay Lifton, MD had to say in this excerpt of Chapter 22 of his important work: Thought Reform and the Psychology of Totalism: A Study of Brainwashing in China. (BTW: gotta love the phrase "coercive persuasion")
  2. If you want more, look at Margaret Singer (start with Cults in Our Midst: The Hidden Menace in Our Everyday Lives).

Disclosure: I have not read Singer's book yet. Lifton's Thought Reform... is very good as is his Death in Life: Survivors of Hiroshima.

Full Stop: I have read The Nazi Doctors: Medical Killing and the Psychology of Genocide three times so far. Brilliant. Just brilliant, although hard to read at times.

A U.S. Jewish psychiatrist explains how the Hippocratic oath was turned on its head and why direct medicalized killing became just another day at the office in the death camps. Eugenics was practiced enthusiastically around the world but only in Germany did doctors become integral to genocide.

II think it takes a special type of psychological numbing for franchise lawyers to listen to franchisees 40 to 50 hours per week, year after year.

Dr. Lifton talks about doubling: two different personalities operating within one individual.

Les Stewart MBA
Understanding Franchising

Correction

For the record, I believe the Jonestown referenced event occured Nov. 18th 1978, and not in '98 (which I'd assume was a typo).

Speaking of Jim Jones, is anyone following the basketball career of his grandson Rob Jones?

Speaking of Basketball, did you hear that the basketball franchise USBL has cancelled it's 2008 season?  According to the USBL's press release, it is so that they can increase the number of franchises and raise additional capital.

Believe & Succeed,
Dale
FranSynergy, Inc.
Synergizing Franchising!
www.fransynergy.com

Thanks, Dale

Yes it was a typo: 1978 it was.

As always, your contributions are noteworthy. 

Les Stewart MBA
Understanding Franchising

Thought reform comparison with

someone else in our zee or any other zee?

Putting your Neck in a Noose

Do Diligence said:

Thought reform comparison with someone else in our zee or any other zee?

What I had meant was that it is difficult to know exactly how much you are being influenced by persuasion techniques while you are in the process.

Only 3 ways out (no shortcuts):

  1. sell,
  2. go independent or
  3. abandon it.

You increase your vulnerability to being manipulated if:

  1. This your first business.
  2. This is your first small business experience.
  3. Your spouse has signed the agreement or guaranteed any debt.
  4. You have no vertical industry experience.
  5. Both spouses work in the business.
  6. You were unemployed before you signed or your employment options are few (+50).
  7. The investment represents a high percentage of your net worth.
  8. You have relatives' money ("love money") sunk in the investment.
  9. You hadn't put your life savings into life insurance company's investments before you signed your franchise agreement. (Sometimes, investments in life insurance companies cannot be touched by bankrucptcy proceedings).
  10. You ever pay a lawyer instead of paying your royalties. (If a lawyer suggests doing this, leave his or her office immediately).

Les Stewart MBA
Understanding Franchising

I guess were killed

There is only one we didn't do.

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