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Log In / Register | Mar 20, 2010

Court Allows MBE/UPS Store Franchisees to Move Forward with Jury Trial

LOS ANGELES (Blue MauMau) -  On Tuesday, a federal court in California ruled that two groups of franchisees under the moniker Brown Shield Association (BSA) were entitled to a jury trial, in spite of franchisor Mail Boxes Etc. and The UPS Stores filing a motion against it. Judge Otis D. Wright II stated that although the franchisees were "sophisticated investors, not hapless or necessitous men," the franchise company had slightly more bargaining power with respect to its "take it or leave it transaction," referring to the franchise contracts.

The Brown Shield Association is one of several franchisee groups bringing litigation against the company after UPS purchased Mail Boxes Etc. and converted the concept to its new model. Each litigant group has four chosen plaintiffs representing approximately 200 other franchisees. The first trial set for January 20, 2009, will be for those who bought into The UPS Store concept. The second scheduled for March 10, will be for Mail Boxes Etc. franchisees who later converted to UPS's new model.  Both groups claim they were deceived into investing in the franchise which has proven to be economically unviable.  Mail Boxes Etc. argued in the case that the franchisees voluntarily waived their rights, clearly stated in the franchise agreements they signed.

But as the court conducted its inquiry into the legal dispute, it explored whether the UPS Store operators understood that they were waiving their rights to a jury trial. MBE attempted to show that they were inconsistent in their arguments. They explained, first they said they didn't understand the waiver, but then argued that they did know they were waiving their rights only if such waivers are permitted under California laws. But Judge Wright ruled in the franchisees' favor saying that it was obvious from discussions of the franchisees that they misunderstood the waiver provision in their contracts.

The court further stated that although the waiver provision was indeed in all capital letters in a stand-alone section of the agreements, that wasn't enough. It found that to be counterbalanced with the fact that the provision was in a lengthy agreement with numerous exhibits attached. Therefore, the court was reluctant to find that the waiver clause was conspicuous.

Attorneys Michael Hankes and Peter Lagarias, representing the two groups, said they were extremely pleased with the ruling. "We are obviously very happy with the decision stating we get to keep the jury," said Hankes in an interview.  "This is the first case that will be in a jury setting, as the others were sent to arbitration."

Lagarias agrees, stating, "The right to a jury trial is one of our greatest constitutional rights in this country, and the court has ruled consistent with federal case law. It analyzed the fact that these are take it or leave it agreements and reached the conclusion that this wasn’t a knowing waiver." He said they are ready to proceed and develop the case for a jury trial.

Hankes has been representing MBE and UPS Store franchisees since 2001. Lagarias was brought in to the litigation in 2003.

In response to this latest ruling, Mail Boxes Etc. issued a statement from its Public Relations Department saying, "Tuesday's ruling has nothing to do with the merits of the case; it is merely procedural. We respect the courts ruling, however, continue to maintain our position that we have violated no laws or elements of the franchise agreement and we look forward to the opportunity to present our case to the jury."

As one anonymous franchisee stated, "This is a big win for the Brown Shield Association. Mail Boxes and UPS were fighting like hell to keep this out from in front of a jury."

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Re: BSA lawsuit? by jd
I'll decide to post under this headline since the recent chatter has been under the Quizno's article. Based on one comment in the forum yesterday, I looked it up on Pacer and yes, the case was terminated on December 22, 2008, and the judge gave summary judgment to the defendants. Maybe Don or Janet can update this story.
Pacer Number by michael webster
michael webster's picture

jd, post the Court File number and I will take a look.

Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Re: Pacer Number by Rich Piotrowski
Can you post a PDF of the ruling. I know I'm sad to see that "our" side lost. I only wish that somehow collectively all of us zees could band together to fight this battle more effectively.
Depositions by H20Man

My My My---the things you read in depositions.

This is from the in house attorney for Mail Boxes Etc, Rich Kohlman,

the plaintiff's attorney, Boulter is taking the depo:

Q. Were you aware that the Boston Consulting Group came to the conclusionthat 77 percent of the network -- when I say "network," I mean 77 percent of thestores -- were operating in what it called either an at risk or worse status?A. No.Q. And assuming that fact were true, that they -- franchisees -- 77 percent ofthe network was operating at a -- poorly performing financially, would you agreewith me that that information should be disclosed to prospective franchisees?MS. BARRETT: Same objections. Well, no, because it's not. I'm sorry.Asked and answered was my last objection. Calls for a legal opinion, may call forattorney-client privileged information, also calls for work product, including mentalimpressions of this witness. (Instruction not to answer.)BY MR. BOULTER: Q. Would you agree with me that that would beimportant information for a franchise to know?MS. BARRETT: Same objection as the prior one and instruction. (Instructionnot to answer.)
They didn't have to spend so by All Boxed In

They didn't have to spend so much money to find out if The UPSS was a failure.

They could have just listened to the FAC!

 

November 2, 2005

 

Hello fellow FAC'ers
I just finished looking at the last two years of sales history for the Saint Louis area.  I am attaching what I have so far.  I am still waiting on 2 stores Sept numbers but I know that they are less than last year. 
Year over year on the stores that have been open 2 year minimum 19 out of 31 stores are showing negative sales growth.  10 out of 31 are showing positive sales growth and 2 have not reprted numbers.  Two stores have also closed.  One in 2005 and the other in 2004.
This years sales vs 2003 there are 15 out of 31 that have negative growth, 14 out of 31 that have positive and 2 not reported.  That indicates that half of the stores have already given back their gains from 2 years ago.
Some of the give back can be attributed to 18 new stores in the last 2 years but many stores are in areas that have not had any canibilization.  Look at some of the negative growth is in the 70% range.
Rick Etterling
FAC Representative
Region 4
12430 Tesson Ferry Road
Saint Louis, MO 63128
314-849-4466
314-849-5270 fax
retterling1648@theupsstore.com
wow by Guest
so if this 77 percent figure is correct. mbe/ups knew that the business model was broken (they paid for the study from what i have been told) and only benefitted mbe/ups at the expense of their franchisees, yet they did nothing about it and continued selling these franchises?? is there another franchise operating currently with this poor of a failure rate?? this is unbelievable.
MAIL BOXES ETC. & THE X-FILES & UPS by Guest
THE TRUTH IS OUT THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!TOO BAD FOR UPS
UPS PUT THE NOOSE AROUND ITS OWN NECK by Guest
And Now The Franchisee's Will Tighten It.......Isnt Karma A Beautiful Thing !!!!!!!!!!!!!!!
Bad For UPS Good For Franchisee's by Guest
After ALL These years it looks like the "TRUTH" is about to finally come out...AND I DONT MEAN THE "BROWN TRUTH"...If you listen carefuly the sound your hearing is UPS about to open up the check book.....
TUPS: Smart Marketing by Guest
Anyone notice how many of The UPS Store advertisements are now appearing on national television for color copies. I don't see any of TUPSS competitors matching the volume of coverage in any way.
From a White Paper (pdf) by Erin Payner from Impaqt, a search engine marketing agency, comes this explanation on why marketing during soft economic times can make such a difference.

"Numerous studies have established the value in maintaining, or better yet, increasing marketing/advertising dollars during a recession due to its ability to capture competitor market share and increase profitability. In a US recessions study of 600 companies from 1980-1985, McGraw-Hill Research’s Laboratory of Advertising Performance reported that business-to-business firms that maintained or increased their advertising expenditure during the 1981-1982 recession averaged significantly higher sales growth, both during the economic downturn and three years following, than those that eliminated or decreased advertising." [

It seems like you guys are playing for market share during tough times. VERY SMART MARKETING.

UPS Stores Must Be Rolling In Green by Guest
Yeah, and that must mean UPS stores are doing a lot better than you're letting on because what franchisor would take money for advertising from a system where franchisees that are struggling to survive?
TUPSS rolling in a lot of copper pennies? by Guest
Yes. That's right. It looks to the outside world that The UPS Stores is hurting the least. It has more access to capital than their competitors to push for market share. TUPSS pushes the brand nationally and aggressively while their competitors cannot.
You are confusing The UPS Store with UPS just as they planned by Guest
UPS doesn't pay for the advertising of The UPS Store does. It comes from the NMF that the franchisee contribute too.
Re: TUPSS rolling in a lot of copper pennies? by Guest
More access to capital? UPS doesn't do a damn thing for them!
TUPSS looks like its doing something by Guest
"UPS doesn't do a damn thing for them!" Who is buying the television commercial time?
Re: TUPSS looks like its doing something by Guest
UHHH, the UPSS pay for the commercials, the shoots and everything involved with that commercial.
OMG.... GO AWAY! You just by Guest
OMG.... GO AWAY! You just suddenly decided to post this? I am sure it's not to cover up that deposition now is it? Color Copies for UPSS are LOSERS!!
Which postal service? by Guest
I thought color copies had much higher margins than black & white copies. Why do you say Color Copies for UPSS is for losers? In regards to postal services, not including TUPSS, where I sense a some anger here, which system would you insiders pick out as best, or worst? GOIN' POSTAL POSTNET POSTAL CONNECTIONS POSTAL ANNEX PARCEL PLUS POSTAL CONNECTIONS NAVIS PACK & SHIP RELAY EXPRESS WORLDWIDE EXPRESS Is there any in the above list that you think is an inherently better model than TUPSS?
Re: Which postal service? by Guest
No Anger in any of the posts that I saw. Lets discuss THIS: the Boston Consulting Group came to the conclusion that 77 percent of the network -- when I say "network," I mean 77 percent of the stores -- were operating in what it called either an at risk or worse status?
Re: Depositions by Guest
If I owned a car lot and 77 percent of the cars I sold didn't work, wouldn't I end up in jail for fraud or a similair charge?
Too much fun to be had, here by H20Man

Too much fun to be had, here are some more from the Kohlman depo.  Doesn't seem like they think much of their franchisees

 

 

 

BY MR. BOULTER: Q. Are you aware of the fact that some UPS executiveshave expressed the view that MBE franchisees are only seeking corporate welfarewhen asking for increased incentives?A. No.Q. Okay.A. I'm not aware of that if it's a fact or a potential fact or not a fact.Q. Assuming that were established as a fact, is that something that MBEshould be disclosing to its franchisees?MS. BARRETT: Same objection and I'm adding speculation, yeah, no --never mind.MR. BOULTER: And –MS. BARRETT: Same instructions. (Instruction not to answer.)

 

Motion to Compel Answers  by H20Man

Motion to Compel Answers  from Deposition Questions

Rich Kohlman is the deponent

Q. When you arrived at MBE and you were present -- and you saw that the risk factor disclosure was being made, did it occur to you that that was a helpful document for the franchisees?

MS. BARRETT: Objection; attorney-client privilege. Don't answer that.(Instruction not to answer.)

BY MR. BOULTER: Q. Okay. Did you ever consider taking --not -- not making the risk factor disclosure part of the UFOC?

MS. BARRETT: Objection; attorney-client privilege, work product, mental impressions. Don't answer that. (Instruction not to answer.)

MS. BARRETT: And as to the first objection, Counsel, I would like to add work product. 

Q. Did anyone from UPS get a solicitation for input?

A. No.

Q. Why not?

MS. BARRETT: Objection; attorney – why not? You're asking why he didn't send it to UPS?

MR. BOULTER: That's my question.

MS. BARRETT: I'm going to instruct him not to answer and think about thisquestion for a second. All right? So just reserve it for the afternoon.

Q. Do you think that it would be helpful to have input from UPS personnel on the risk factors?

A. My opinion?

Q. Yes.'

MS. BARRETT: No, I'm not -- you know, all of these questions about UPS,I'm not going to let him answer right now. 

Q. Have you ever rejected a – the suggestion from the top management atMBE that a subject should or should not be concluded – or should be included in the risk factors?

MS. BARRETT: Objection; attorney-client privilege, work product. Don'tanswer it. (Instruction not to answer.)

Q. You would agree with me that every --every Uniform Offering Circularre presentation has to be accurate as of the time that it's made, wouldn't you?

MS. BARRETT: Are you asking him for a legal opinion on that? Are you asking – asking him –

MR. BOULTER: That's not -- not a legal opinion.

MS. BARRETT: Well, what is it?

MR. BOULTER: It's a factual opinion.

BY MR. BOULTER: Q. Does -- does the UFOC have to be accurate at thetime that they're handed out to prospective franchisees?

MS. BARRETT: I'm not going to let him answer that. I mean, that's callinghim to ask --act as a lawyer to tell you what the various state laws say about accuracy. I'm not going to do it. (Instruction not to answer.)

BY MR. BOULTER: Q. You would agree with me that the statements madein the risk factors should be accurate at the time they are given to the franchisees;correct?

MS. BARRETT: Objection; attorney-client privilege, really calls for a legal opinion, beyond the scope of the deposition -- no, strike that one -- and mental impressions and work product. Don't answer it. (Instruction not to answer.)

Q. You would agree with me that MBE would not or should not make inaccurate statements in its risk factor disclosures. True? 

MS. BARRETT: I'm going to write this one down. Inaccurate statements.Okay. Don't answer it now. (Instruction not to answer.) 

Q. Why -- why does MBE use the term "primarily" on -- in -- as modifying"local marketing" or modifying "success or failure"? 

MS. BARRETT: He's not going to interpret the document for you. It says what it says. (Instruction not to answer.)

BY MR. BOULTER: Q. What is your understanding of "primarily"?

MS. BARRETT: No, he's not going to define "primarily" for you. Don't answer that question. (Instruction not to answer.) 

Q. Do you ever recall discussing the subject matter of risk factors in any ofthose meetings?

MS. BARRETT: Objection; attorney-client privilege. Don't answer that question. (Instruction not to answer.)

MR. BOULTER: Well, let me ask you, Ms. Barrett, how am I going to find out from any witness at MBE what things should or should not have been and what things were discussed about being put into the risk factors?

MS. BARRETT: I don't know. I'm not here to be deposed. You –

MR. BOULTER: Well, you're instructing this witness not to answer?

MS. BARRETT: Correct.

MR. BOULTER: And you're going to instruct MBE management not to answer based –

MS. BARRETT: Depends on your question, all depends on your question.

BY MR. BOULTER: Q. Do you recall a meeting where – any meeting whatsoever where the subject of risk factors was discussed with any top management at MBE?

MS. BARRETT: No. Don't answer that question. (Instruction not to answer.)

MS. BARRETT: Object; attorney-client privilege.

BY MR. BOULTER: Q. Do you recall meeting with any executive at MBE where the subject matter of risk factors was discussed?

MS. BARRETT: Don't -- objection; attorney-client privilege. (Instructionnot to answer.)  

Q. Are you aware of any executive from MBE making any decisions withrespect to the risk factors? 

MS. BARRETT: Objection; attorney-client privilege. (Instruction not toanswer.)

BY MR. BOULTER: Q. Are you aware of any changes that were made to therisk factors at the direction of any MBE executive? 

MS. BARRETT: Objection; attorney-client privilege. (Instruction not toanswer.) 

Q. Would you agree with me -- or are you aware of the fact that if UPS sets the maximum prices too low, that a franchisee's profitability will suffer?

A. I don't know.

Q. Do you think that it's incumbent upon you to find that out inmanufacturing or creating these risk factors?

MS. BARRETT: Are you asking him his opinion on that? Don't answer, if that's the case. (Instruction not to answer.)

BY MR. BOULTER:Q. If you're responsible for drafting the content of the risk factors in consultation with your client, isn't it true that you need to be looking for other risks that are out there that you should be advising the franchisees of?

MS. BARRETT: Well, don't answer that right now. (Instruction not to answer.)

MS. BARRETT: Attorney-client privilege, work product, mental impressions. Let me write that one down. Can you read it back to me, Ms.Reporter, I didn't get the whole thing. (Record read.)

MS. BARRETT: All right. I -- I don't need to -- I will stand on my objection; attorney-client privilege, work product. Instruction not to answer.) 

A. If UPS offers a profit margin on UPS shipping, will there be less of a profit margin on the shipping for the franchisees?

Q. Yes.

A. Yes, by its own terms of what you just said.

Q. And is that not a risk that MBE thinks it should be disclosing to itsfranchisees?

MS. BARRETT: Objection; work product, attorney-client privilege. Don't answer that. (Instruction not to answer.) 

Q. Okay. Would you agree with me that the description of the risks should not be misleading?

MS. BARRETT: I'm going to object to that question. I don't know what -- I think that's a legal -- asks for a legal opinion as to what "misleading" means.

BY MR. BOULTER: Q. Do you understand –

THE WITNESS: Am I allowed to answer?

MS. BARRETT: Huh-uh. (Instruction not to answer.) 

Q. Have you -- are you aware of the fact that the model -- the business model, is designed to achieve profitability in three years?

A. No, I -- I'm -- no.

Q. All right. Assuming that fact is true, is that something that you think should be disclosed in the risk factors?

MS. BARRETT: Objection; calls for a legal opinion and his mental impression, assumes facts not in evidence and I don't even know if you have a good faith belief that's true, so he's not answering that. (Instruction not to answer.)

MR. BOULTER: Well, I can meet that latter objection, but assuming I meet it, you're going to let him answer it?

MS. BARRETT: No, you're asking him for his mental impressions as a lawyer of this company and therefore it's a legal opinion.

BY MR. BOULTER: Q. Okay. Are you aware of the fact that Mr. Inzunza has told outside -- people outside MBE that the model was designed to achieve profitability in three years?

A. No. I'm -- I'm not aware of that fact, if it is a fact.

Q. All right. Are you aware of the fact that Mr. Drisaldi has told people outside MBE that the model was designed to achieve profitability in three years?

A. I'm not aware of that fact, if it is a fact.

Q. Have you -- as a -- as a representative for MBE, as you sit here today,assuming those facts are true, that this model is not designed to achieve profitabilityuntil three years, is that something that MBE should be disclosing to itsfranchisees?

MS. BARRETT: No. You're not going to answer that question. (Instructionnot to answer.) 

Q. Were you ever aware of a possible fact that the breakeven for franchiseesis 17- to 18,000in STR monthly?

A. No.

Q. Looking on the previous page -- well, let me ask you this: Assuming thatthat fact is true, do you think that should be disclosed to franchisees?

MS. BARRETT: Objection; calls for work product, mental impressions. Not-- please don't answer that question. (Instruction not to answer.)  

Q. Were you aware of the fact that as you add new stores, averageprofitability goes down?

A. I'm not aware of that, if it's a fact or not a fact. Either way, I'm not awareof it or wasn't aware of it.

Q. Right. If that were a fact, would that be important information for afranchisee to know?

MS. BARRETT: Objection; incomplete hypothetical, calls for a legalopinion and mental impressions. (Instruction not to answer.) 

BY MR. BOULTER: Q. Do you believe –

MS. BARRETT: And work product. I'm telling you not to answer it.(Instruction not to answer.)

BY MR. BOULTER: Q. All right. Would MBE -- should MBE have disclosed that fact, if it were true, in the risk factors section of the Franchise Offering Circular?

MS. BARRETT: Same -- same -- can I say "same objection --"

MR. BOULTER: Yes.

MS. BARRETT: -- without waiving it? Okay. Same objections.

MR. BOULTER: And instruction?

MS. BARRETT: Same instruction. (Instruction not to answer.) 

Q. Would you agree that if MBE executives were concerned about the levelof growth, that fact should have been disclosed to franchisees? 

. BARRETT: Same objection. Do you want me to state it again?

MR. BOULTER: No. Same instruction not to answer? 

. BARRETT: Same instruction. (Instruction not to answer.)BY MR. BOULTER: Q. Were you aware of the fact that MBE executivesheld the view that incentives – UPS incentives on ground products needed to beenhanced? I'm referring to page 1483.A. No. I was not aware of it as a fact or potential fact.Q. Would that have been something you thought you might disclose tofranchisees if you had been aware of it?MS. BARRETT: Same objection and instruction. (Instruction not to answer.)BY MR. BOULTER: Q. Did you ever disclose that to franchisees in theOffering Circular or the risk factors?A. Disclose -- say that again.Q. Assuming it is a fact –A. What?Q. -- that MBE executives knew or believed that UPS needed to enhance theincentives on ground products, was that ever disclosed to franchisees?A. That they knew it?Q. Yes.A. No. The FOC and the exhibits to the FOC don't disclose what someofficer supposedly knew. I mean that they -- the fact that they knew something, it'snot the job of the Offering Circular to describe what our officers know.Q. Well, if it's a risk factor, it is, isn't it?MS. BARRETT: What are you asking him about?BY MR. BOULTER: Q. Well, if they know something as a risk factor thatneeds to be disclosed; correct?MS. BARRETT: No. You're asking him for a legal opinion here, he's notgoing to do that. I will instruct him not to answer on the basis that it calls for a legalopinion and his mental impressions and his work product. (Instruction not toanswer.) Q. Did you ever disclose to the franchisees in the Offering Circular or in therisk factors that the new model, the UPS term model, required a – a significanteffort to up sell to AIR in order to meet the same breakeven levels as under the oldmodel?A. As you -- as you say that to me, I – I don't recall that being in the OfferingCircular.Q. Okay. Were you aware of that fact?A. I don't know if that is a fact.Q. Were you aware of that possible fact?A. No. I was not aware of that possible fact.Q. Is that something you think, if it were a fact, would need to be disclosed tothe franchisees?MS. BARRETT: Same objection and instruction. (Instruction not to answer.) Q. Are you aware of the fact that UPS actively solicits six-digit accounts inthe territories of its franchisees?A. No.Q. And I'm talking about MBE franchisees.A. Same answer.Q. If you were aware of that fact, do you think you would disclose that in therisk factors?MS. BARRETT: Same objection and instruction. (Instruction not to answer.)BY MR. BOULTER: Q. Would you agree with me that would be importantinformation for a franchisee to know?MS. BARRETT: Same objection and instruction. (Instruction not to answer.)BY MR. BOULTER: Q. Were you aware of the fact that the pricing levelthat UPS sets for UPS shipping services, the maximum price UPS sets for shippingservices, is driven only by what the competition is pricing their shipping servicesat?A. No.Q. If you had been aware of that fact, would that be something that would be-- you think should be disclosed in the Franchise Offering Circular risk factors?MS. BARRETT: Same objection and instruction. And I do want to note thatjust – I hope you're telling this witness these are all true facts, that you're assumingthey're all true facts. (Instruction not to answer.)MR. BOULTER: Well, I -- assuming -- I'm asking the question, assumingthose are true facts. I want him to know –MS. BARRETT: You're assuming -- okay.BY MR. BOULTER: Q. Assuming that these -- that is a true fact, is thatsomething that you think should be included in the risk factor?MS. BARRETT: Same objections and instruction. (Instruction not toanswer.)BY MR. BOULTER: Q. Would you agree with me that that would beimportant information for a franchisee to know?MS. BARRETT: Same objections and instructions. (Instruction not toanswer.)BY MR. BOULTER: Q. Were you aware of the fact in 2007, 2008 that UPStold Mr. Mathis that it had no room to improve incentives?MS. BARRETT: Assuming that fact is true, is that what you're saying? THEWITNESS: Can I answer?MS. BARRETT: Uh-huh. THE WITNESS: No, I'm not aware of that.BY MR. BOULTER: Q. If you were aware of that fact, do you think it wouldhave been disclosed in the recent risk disclosure documents?MS. BARRETT: Same objection and instructions. Instruction not to answer.)Q. Assuming that fact were true, would you agree with me that that would beimportant information for a franchisee to know?MS. BARRETT: Same objections and instructions. (Instruction not toanswer.)Q. All right. Have you ever -- are you aware of the fact that UPS has a policyin place whereby it will not make changes to incentives unless they are revenueneutral?A. I'm not aware of that.MS. BARRETT: I'm not either.BY MR. BOULTER: Q. If that -- assuming that fact were true, would that beinformation that would be disclosed in the risk factors?MS. BARRETT: Same objections and instructions. (Instruction not toanswer.)BY MR. BOULTER: Q. Assuming that fact were true, would that be --would you agree with me that that would be important information for a franchiseeto know?MS. BARRETT: Same objections and instructions. (Instruction not toanswer.) BY MR. BOULTER: Q. Are you aware of the fact that some UPS executiveshave expressed the view that MBE franchisees are only seeking corporate welfarewhen asking for increased incentives?A. No.Q. Okay.A. I'm Q. Assuming that were established as a fact, is that something that MBEshould be disclosing to its franchisees?MS. BARRETT: Same objection and I'm adding speculation, yeah, no --never mind.MR. BOULTER: And –MS. BARRETT: Same instructions. (Instruction not to answer.) not aware of that if it's a fact or a potential fact or not a fact.

so, by jd

you find it funny that the attorney is trying to protect her client. 

If you are going to post some, why not scan them and post them all. 

Ms. Barrett can certainly obstruct a deposition by Howard R. Morrill
I don't think the judge will be very happy with her.
Direct me by H20Man
Could you direct me to where it says this is funny????
Okay by jd

I'll restate:

You are having fun with the fact that the attorney is protecting their client. 

Franch Dictionary: "Barrett"--see synonym, "obstreperous" by Paul Steinberg
Paul Steinberg's picture

JD: your comment is premised on the assumption that the attorney is protecting the client. I don't necessarily agree.

From the (admittedly, limited) segment posted above, I would lean towards Mr. Morrill's view that this is going to tick off the Judge.

I don't know why an attorney is being deposed, and that might be pertinent here. But even assuming that UPS might have valid claims of privilege, if the Judge did not quash or set parameters (sua sponte or on motion) on the deposition, then I suspect that Ms. Barrett may have won the battle but risked losing the war.

Paul Steinberg
Franchisee Attorney, New York City, Ph: 212-529-5400


Paul Steinberg, Franchisee Attorney, New York City, Ph: 212-529-5400
why attorney was deposed by Guest
Mr kolman was deposed because he was the in house attorney that wrote the Ex 11 which is part of the ufoc. ex 11 is a risk document where ups leads the franchise to think that they have done there duty by saying I will sell you a franchise but here let me tell I will take your money but I don't have to do anything for you and I am playing fair because I told you this. Franchise law should be about MORE than DISCLOSURE. Well it looks as if MR Kolman was PMK about the risk exhibit. Since ups said that MR kolman was the only one that knew handled that and there was no one else ( thinking that it would get him out of a deposition lawyer client priv. well the arguing went back and forth and the trial judge ruled to compel mbe/ups an order to produce Mr Kolman. So after stalling and stalling. UPS finally has to produce MR Kolman. What you are seeing here is not the deposition itself. I am not sure that is public. What you are seeing is a filing (which is public) that sends the issue of the deposition back to the judge to try to get a ruling to compel him to answer the questions of the deposition. If he truly had client privilege in this matter which I do not think he will get it sure knows nothing about nothing and if he knew nothing and knew no one that knew how did he have enough information to "analyze" anything. OH BY THE WAY HE WAS COMPELLED TO SUPPLY DOCUMENTS OH GUESS WHAT HIS COMPUTER CRASHED. As if there is no packup of the systems Give me a break!!!!!
UPS vs Kolman by mom

Looks to me like Mr. Kolman is being hung out to dry by UPS.  If his work product was less than competent and UPS approved of his contribution to the FOC, it seems they are still culpable of perpetuating fraud to future franchisees.  There have to be records of who Kolman interviewed at MBE in his research of Risks.( And if he did not speak to MBE officers, can his work be considered competent?) Did he have appropriate financial analysis of the new "business model"?  Can he prove he had NO knowledge of the Boston Consulting Group's report? 

This continual claim of "privilege" is so arrogant that it makes me want to  "hurl"! (That's MBE speak for vomit, right ,Rich?) The only way UPS has to cover their complicity is to try legal maneuvers and hope that the Judge isn't going to catch on.  How sad.

Richard Kolman spoliation? by Guest
It is difficult to believe Mr. Kolman's explanation that his computer crashed and there was no backup. There are forensic services which can examine the allegedly "crashed" hard drive, and I would suggest hiring one of the better services. Moreover, the attorney for the counter-parties may seek a jury instruction regarding spoliation and the inferences which may be drawn therefrom. For a reputable attorney well-known within the franchise bar, and a member of the ABA Forum on Franchising leadership at that, such an "accidental" loss of key litigation data is problematic: if not believed, this is a serious reputational blow not simply to the franchisor but to counsel.
Mr. Kolman is an employee by H20Man

Mr. Kolman is an employee of UPS not MBE. (Kolman Dep. 23:1) Mr.

Kolman testified that he had never seen the deposition notice and attached

document request at issue. (Kolman Dep. 12:22-13:4.) Mr. Kolman did not see

this Court’s full order compelling the deposition and production of documents.

(Kolman Dep. 13:14-16.) Mr. Kolman says he searched but did not “think” he

found documents relating to communications between MBE and outside counsel

ordered produced by the Court. (Kolman Dep. 15:25-16:10.) Mr. Kolman searched

his e-mails to and from outside counsel dating back to 2005 or 2006. (Kolman

Dep. 16:17-23.) But he did not search attachments to those e-mails. (Kolman Dep.

20:20-22.) And his computer crashed in summer of 2006 and he lost all of his prior

e-mails. (Kolman Dep. 30:1-7.) And while he tried and was unable to get the

emails restored for his own purposes he did not make an inquiry about whether

MBE could restore the e-mails in response to this instant deposition notice.

(Kolman Dep. 30:10-14.) Moreover, Mr. Kolman did not ask his outside counsel to

search their records for the e-mail communications. (Kolman Dep. 15:7-9.) Mr.

Kolman did not search his e-mails to and from area franchisees or to or from the

franchisee associations for possible communications on the risk factors. (Kolman

Dep. 42:23-43:8.) Although such groups apparently offered input on the content of

the UFOC and risk factors. (Kolman Dep. 35:18-25.) Mr. Kolman did not search

his calendar for relevant meetings as was called for in the notice. (Kolman Dep.

68:-4-13.)

Re: Franch Dictionary: "Barrett"--see synonym, "obstreperous" by Guest
can't wait for the judgements that are going to come out of these trials with these legal strategies by UPS.
Attorney Being Deposed by Guest
This attorney wrote the risk factors for MBE.
Paul, and Mr Morrill by jd

The problem I have with this is that this poster is pulling out one piece of the depositions.  Are we looking at all of the documents?  No.  The judge may have set parameters.  we don't have the information.

H20 is playing this out on the website, just like other posters have(R&D, Tinker, etc).  It's not until you see the whole body of work that you can gain a clear understanding of the situation. 

I tried to attach by H20Man
I tried to attach
If you would have actually by H20Man
If you would have actually
H2O ???? by Guest
Do You Have An Address For That Site?
jd by Howard R. Morrill
Although there is always a danger that some context is missing, these questions are for the most part not objectionable, and if parameters have been set by the judge, then why isn't Ms. Barrett citing to the judge's order instead of privilege, etc?
Re: Court Allows MBE/UPS Store Franchisees to Move Forward with by Guest
Can someone say just what the franchisees are looking for in these lawsuits? Money I assume?
What Are UPS Franchisees Looking For? by Guest
UPS franchisees are looking for JUSTICE.
Re: What Are UPS Franchisees Looking For? by Truth in Franchising

You can hope for some money, but I doubt you will get the justice you seek. 

The Truth Shall Set You Free!

TIF

The Truth Shall Set You Free!

TIF

money versus what? by Guest
Along with the assumption that one goes to court to get 'money' comes the assumptions that 1) the money is not deserved, 2) the personing suing is lazy, manipulative, dishonest, looking for a free ride, etc, etc. This is really a fallicy. The court system forces litigants to put a dollar value on what they want- even if what they want doesn't have a dollar value- like reputation, independence from an unfair contract, etc. Since there are 4 class actions suits, each group sets its settlement demands separately. Believe me getting a group of more than 2 to agree on what they 'want' is next to impossible because each memeber of the lawsuit is damaged differently. In general, all feel that they were defrauded by UPS/MBE to agree to the terms of the conversion of the MBE franchisees to UPS Store franchises. Some conveted, other bought UPS Stores franchises at the beginning of their business. All have suffered lost of revenue, the businesses have not maintained their value, the pricing of UPS products is controlled by UPS resulting in enormous profitability issues for stores in high rent locations. Many folks have lost their livelihoods, their business, their homes, and gone bankrupt because of the flawed business model and direct competition from UPS against The UPS Stores. The courts have no way of giving someone back their business, rebuying their house, etc, etc. So, it ALWAYS comes down to $$. Some store owners would rather that UPS buy their franchise for a fair value and back losses. Some want to have their losses covered and want to be able to continue in business as an independent. Others, who have already lost everything just want to be made whole. The reality is, depending on how you have been damaged, what you want varies. I hope that they all get $1M each!
What Gold Shield was really about by Guest

http://www.axifile.com/fi.php?f=9788199&s=1216646110

Pandora's Box by Guest
MBE stated, "......we look forward to the opportunity to present our case to the jury." Is UPS really willing to risk Pandora's-Box by allowing the potential discovery in this case to be presnted in open court and transcripts made avaliable for ALL interested parties? By doing so, they open the doors to every The UPS Store across the USA to get in line for their day in court. UPS may be finding themselves in a difficult position. They must either seal what discovery the attorneys plan to present by settling with the plaintiffs, or roll-the-dice and potentially risk years of legal battles and untold settlements as franchisees lawyer-up for their piece of the pie. Prediction: UPS cannot risk the public airing of their dirty laundry and what stories these franchisees may/will tell! UPS will be writing a very large check for the priviledge of sealing and settling this matter.
Re: Pandora's Box by Guest
FUNNY stuff there!
Confused by Guest
I am very confused...
OK.... by Guest
Ok....
Legal Guys? by Guest
I would like to hear from our legal guys on here on the opinion from the court. I see some things that make me (a nobody!) rather nervous!
MBE Jury Trial by michael webster
michael webster's picture

Hankes is a very good lawyer.  But even he must be amused by the way he won: the Court decided, in part, that since even the plaintiff attorneys did not understand the what the waiver of jury trial meant, the waiver was not clear!

The plaintiffs thought since California law prohibited waiver of jury trial, except for some exceptions which did not apply, then they could sign the waiver without giving up their rights under California law.

Oops, federal law and not California law applies when there issues in diversity.  No federal law which prohibits waivers to jury trial.

So, California law doesn't apply - which would have prohibited the waiver of jury trial.

But since Federal law does apply, the Judge looked at the 4 elements in the test: concluding that since even the plaintiff's lawyers misunderstood the significance of the waiver clause, the plaintiffs likely misunderstood it significance.

Cool - you are wrong, but since you are wrong, then you win. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Incorrect about which law applies by RichardSolomon
RichardSolomon's picture

When a contract provides for something that is against the public policy of the state in which the franchisee is located, the franchisor is required in his state specific disclosures exhibit to odisclose that in that state the clause about waiver of jury trial (in this instance) will not be enforceable in California.

If the plaintiffs were California franchisees, that is the basis on which it should have been decided, and vaguness should not have been an issue.

If that is not the governing principle because these were not California franchisees, then the court had to look elsewhere for guidance.

However, in a diversity case, one looks to state law, not Federal law unless a specific federal statute is in play. One would look to Federal law if the question were procedural rather than substantive. Waiver of jury trial is part procedural and part substantive. But if there is an applicable state statute present, one does not look any further in the absence of a claim that the statute is unconstitutional.

The potential problem with the ruling is that if it is wrong, there wil be a successful appeal of any Plaintiff's victory, and the whole case will come back to the lower court for retrial.--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Right to Jury Trial by michael webster
michael webster's picture

The Court wrote: "The right to a jury trial in federal court is governed by federal law. Simler v. Conner, 372 U.S. 221, 222 (1963)."

Right or wrong?  Cites, if wrong. 

But it won't make difference, under California law they were automatically entitled to a jury trial.  Unless the federal decision is appealed, these folks will have their jury trial. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


There you go by RichardSolomon
RichardSolomon's picture

So there are two bases to rule in favor of jury trial, and there will be no successful appeal. Even if the rationale of the decision is wrong, the right rationale will yield the same answer, so the error would be harmless error.--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Part of the problem by Guest
Michael, Part of the problem with this tricky FOC (FDD) is that a potential buyer plunks down $7,500 in non-refundable money before he or she even gets to see the volumous document. So you tell me, as I am not a lawyer, does it make the contract adhesive in nature? When you are considering buying a store, You want to see the FDD because you are serious about buying. No one is thinking that they are going to sue their franchisor at this stage of the game, so for the buyer, even though he or she may have hired a lawyer, neither the lawyer nor the buyer are as concerned with these aspects as they are with protected territories, support, etc. To be quite honest, and I expect some of you to flame me for this, I know what a waiver of jury trial is, but I might not understand what it means to me. As a layman, not signing an FOC because one clause in a Magna Carta is not to my liking probably would not be enough motivation to leave $7,500 on the table.
FDD by michael webster
michael webster's picture

Guest writes:  "Part of the problem with this tricky FOC (FDD) is that a potential buyer plunks down $7,500 in non-refundable money before he or she even gets to see the volumous document"

Illegal practice which should be reported.

Guest writes: "  I know what a waiver of jury trial is, but I might not understand what it means to me."

Guest don't feel bad, I will bet that 99/100 lawyers would have got the import of this clause wrong - I would have been one of the 99.

Yet another example of federal law trumping state rights. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Re: MBE Jury Trial by Guest
No, not buying that. There has been too much written about these plaintiff's attorneys over the years, to think they didn't "understand". And what does this mean? "not hapless or necessitous men" I do have another question after this one
Read the Judgment by michael webster
michael webster's picture

Don't really care what you are buying - read the judgment. 

"Consequently, Plaintiffs mistakenly rely on an exception based on inapplicable law." 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Re: Read the Judgment by Truth in Franchising

Hoping and wishing is the plan! Although it is not a good plan. 

The Truth Shall Set You Free!

TIF

The Truth Shall Set You Free!

TIF

Plaintiffs Won by michael webster
michael webster's picture

TIF, the Plaintiffs won, in part, because the waiver clause was so complicated even very experienced attorneys couldn't make head nor tail of it - at least according to the Judge. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


winning ruling by default by Guest
More than that there were 3 other elements under Federal Law that they UPS failed the test on. Remember that the one trying to enforce the waiver is the one that has the burden of proof that the waiver was entered into knowingly and voluntarily. Since MBE is located in California, a franchisee when signing would assume that the unenforcibiity of the that clause would apply and that the clause might be there but was unenforceable on its face. That is the way that I looked at it when I saw it in my Franchise agreement and I am sure that that is the way any lawyer would have seen it when dealing with a California Franchisor and that FA "In all cases, except where expressly prohibity by applicable statutory law." "This agreement shall become valid when executed and accepted by MBE, it shall be deemed made and entered into in the State of California and shall be governered and construed under and in accordance with the laws of the State of California, without giving effect of any conflict of laws.... C
Winning by michael webster
michael webster's picture

I agree that UPS failed the general test, but it is a testament to tricky legal points that an agreement which on its face appears contrary to California law, when it reaches the federal level, changes its spots.

The applicable law becomes federal because of diversity.  Don't you think that this trick is used by franchisor lawyers all the time?

I do. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Re: Plaintiffs Won by Truth in Franchising

Why yes of course! However this "sue for peace" matter and the plaintiffs still have a tough row to hoe.  However my personal opinion is that UPS has been a bad actor and they should settle, but they may fight and win.

The Truth Shall Set You Free!

TIF

The Truth Shall Set You Free!

TIF

Sue For Peace? by michael webster
michael webster's picture

Pretty sure that both Michael and Peter are not suing for peace, but rather very large damages.

Both of these attorneys have been on the cutting edge of this litigation for many years.

Suspect that they will prevail.  

And this is sheer speculation - but from what I understand from the public record, it seems that there was a serious and sustained fraud here.

I could be wrong, but it appears that UPS knew that their test case, the Gold Shield Program, was a failure and nonetheless told prospects that the conversion program was viable.

Very hard to believe that a public corporation such as UPS would engage in this type of deception. 

But what if it is all true? 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Yes, what if it is all true... by Guest
Michael, you wrote: "I could be wrong, but it appears that UPS knew that their test case, the Gold Shield Program, was a failure and nonetheless told prospects that the conversion program was viable. Very hard to believe that a public corporation such as UPS would engage in this type of deception. But what if it is all true?" It may be hard to believe of a company "such as UPS." But people had difficulty believing the Enron scandal, too. That's why so many are so passionate about actually seeing this go to trial, where much will be revealed...
Re: Sue For Peace? by Truth in Franchising

UPS should settle. They should have settled some time ago. 

The Truth Shall Set You Free!

TIF

The Truth Shall Set You Free!

TIF

Thread Moved by Mr. Blue MauMau
The comments in this thread were not related to the above news story and so have been moved to the forum area, here.
Great Victory by Guest
All in all, a great victory for the little guy over predatory practices by franchisors. Makes one wonder, If UPS and MBE were doing nothing wrong and had nothing to hide, why would they care whether or not there was a jury trial?
UPS by michael webster
michael webster's picture

UPS should come to the realization that their business model is broken and work on a new one.

Unfortunately, they refuse to accept the basic business reality -partly for fear of liability.

But the basic business model is something that could easily be modeled and negotiated to a satisfactory resolution. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Mr Webster, It's working out by Guest
Mr Webster, It's working out quite well for them actually!
Re: UPS by Guest
the business model is not broken in the eyes of UPS. it is exactly what they want. it only benefits them and screws the franchisee. it is very similair to indentured servitude. as a former owner of a TUPSS with over 20 years experience in retail it is very clear when you get into the system to see it is not a legitimate business. it is clearly designed to benefit UPS only at the expense of the franchisee. once in the system you begin to see it and it blows the mind how they concocted this scam and get away with it to this day.
Public corporations engage in grand deceptions every day by RichardSolomon
RichardSolomon's picture

Gosh, Michael, don't you have any real thieves in Canada?--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
ups converted mbe's in canada similar pony show by Guest
oh ups converted mbe in canada. Never fear Mr. Webster has these people to deal with up north
Public Thieves in Canada by michael webster
michael webster's picture

Hmm, two of biggest corporations Seagrams and Molson were built on bootlegging revenue.

And the character of Canada is exemplified by Bre-X, Nortel, and the very minor noble Conrad Black.

Draw your own conclusions. 

Michael Webster PhD LLB
Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


richard by Guest
ohhh these thieves are alive and well in Canada also. Same dog and pony same tactics. When we tried to warn the franchisee UPS threatened lawsuits against any of us that tried to open their eyes. "cease and disist" orders were flying
NO SETTLEMENT!!!! by Guest
We are not out for riches, we are out for justice. 90% of all discovery is "for attorney's eyes only". We want to go to trial and expose them, first to the rest of the franchisees and secondly to the public. We have no fear of trial, UPS does. They can run, but they can't hide. We are coming for you!
Re: NO SETTLEMENT!!!! by Guest
Please, everyone has a price and everyone would settle.
Re:settlement by Guest
"Please, everyone has a price and everyone would settle." Ha! Just the kind of ethos and lack of character one would expect from a franchisor. Let me say it again, WE ARE OUT FOR JUSTICE, NOT RICHES!!.
No Settlement by Guest
If you go to trial, what do you expect to be awarded by the jury?
re: settlement by Guest
We expect to be offered Stuart Mathis and all his cronies heads on a platter.
More than money by Guest
It's not just what we lost, it's what they gained by their deception. I only speak as one who has lost a great deal due to UPS' scheme of creating this reverse logistical (that's drop-off) nightmare for me: I DON'T JUST WANT WHAT I LOST, I WANT WHAT UPS GAINED ON MY BACK. It's more than money, but if that's the only way that they bleed, then so be it.
Drop Offs by Guest
Drop offs are your opportunity to cross sell your other profit centers. You can make a living off of the $1.00 drop off fee plus the .10 cent black & white copy. Be sure to tape the customers box for free though, as we would not want to upset our partner's (UPS) customer. And you could also cross sell moving boxes. Surely UPS would never try to compete with centers for that.
Re: More than money by Truth in Franchising

If MBE/UPS franchisees win at trial they are likely to be unsatisfied with the result. If the court rules in your favor it will determine a monetary value for loss that may be far below what you deem fair and before the franchisees get paid the lawyers will get their fees and expenses.

And remember you still have to prove your case to win. Oh and let's not forget about appeals.

The Truth Shall Set You Free!

TIF

The Truth Shall Set You Free!

TIF

tif by Guest
If MBE and UPS are exposed, how could any of us be disappointed? I am looking foward to the day when thousands of former and current franchisees have all the info to take their pound of flesh from the criminals.
Re: tif by Truth in Franchising

First of all there are no criminal charges.

Secondly, whenever someone says it is not about the money you can bet its absolutely about the money.

Finally it's really hard to spend a pound of flesh. 

The Truth Shall Set You Free!

TIF

The Truth Shall Set You Free!

TIF

Subway better than UPS by Guest
It is hard to spend a pound of flesh. But I went to Cousin Vinnie's Subway Sandwich and got a lot of flesh for just one low cover charge, plus frequent tipping. Now those Subway lawyers got the place shut down. Richard Solomon is stepping in pro boner to take the appeal. Good to see there are still some attorneys who care about franchisees and their customers.
The righteous by Guest
TIF, I don't fear a trial by by my peers, I welcome it. How does that go again? Oh yeah, the truth shall set you free; the truth is truly on our side and we know it down to our bones. The money is just a means for justice. I pray that Hankes, Lagarius, Scully, and Darby blow the lid off of this whole sham, and change franchise law forever, for the betterment of all. Hear that IPA?? This is the big daddy, and business as usual won't be the usual anymore.
Correction by Guest
I meant to say IFA, not IPA. My apologies.
2008 1 Million Dollar Stores by Guest
The goal of THE UPS STORE Brand/Business Model was to have the Average Stores Subject to Royalty at 1 Million Dollars. Thats right 1 Million! The average store in 2007 did $333k this happens to be $20k less than the average in 2003. So the average store does less now adding in inflation. Pretty Sad. UPS's package volume increased 40% so see how it worked for them. I have 3 stores and a store doing $300k in our low rent low wage market breaks even so the average store is just above break-even. Brown LET ME DOWN
JUST A PITCH by Guest
Jim Casey, UPS founder in 1947 SAID.. “One measure of your success will be the degree to which you build up others you work with, while building up yourself.” WALL STREET JOURNAL ARTICLE... MBE SAID IN 2006 WALL STREET JOURNAL ARTICLE... As for the possibility of $1 million a year in revenue, the company says that figure was part of a pitch to get Mail Boxes Etc. franchisees to convert to UPS's new format. But the number wasn't a promise, UPS says -- it was simply intended to show how multiyear gains in customer counts and other factors could enhance a store's take.

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