Indictment of Dunkin' Executive Gives New Meaning to 'Obey All Laws'
BOSTON (Blue MauMau) - Last week the former communications director of Dunkin' Brands was indicted on charges of mail fraud and filing false tax returns, according to a report on PatriotLedger.com this morning. Federal prosecutors claim that Carolyn Kravetz, who was with the company from May 2004 to October 2005, had steered Dunkin' contract work to Boris Levitin's graphic design and technical publishing firm in return for a 50 percent kickback. The two had formed a friendship after meeting at Boston University in the 1980s.
In the kickback scheme, Levitin received nearly $400,000 over a 15-month period, which included full payments for many projects that he had not even started, according to prosecutors. Of 15 invoiced projects, Levitin's company, Luminophore, completed one project and performed some work on two others. The indictment states that Kravetz deposited Luminophore checks into her personal account that totaled nearly $200,000.
Jeffrey Lichtman, Levitin's attorney, said his client has already paid Dunkin’ Brands back for all the money that Kravetz accepted, as well as all the money that was paid to him for work he hadn’t completed. The Boston news article quoted him as saying, “Our position is that every drop of work that Levitin billed for, he had either been starting to work on or was expecting to complete, and every last dollar from Dunkin’ Brands has been paid back."
Lichtman alleges that his client is a victim of Carol Kravetz's fraud, and that they look forward to his full vindication at the trial.
Dunkin’ Brands' chief communications officer, Stephen Caldeira, issued a brief statement for the article regarding the indictment, “In regard to Ms. Kravetz’s recent indictment, we have been working with the appropriate authorities. Given that this is a pending legal matter, we will not make any further comment.”
DDIFO Responds to Indictment
Dunkin' Brands, parent company to Dunkin' Donuts and Baskin Robbins, has been the topic of controversy regarding its excessive litigation against franchisees. Attorneys representing several different groups are claiming that in utilizing a nonnegotiable term of its franchise agreement known as the "obey all laws" provision, Dunkin' uses noncompliance to any law in a manner which is unfair and deceptive to coerce unwarranted financial concessions from franchisees.
Mark Dubinsky, president of the DD Independent Franchise Owners, Inc., the largest Dunkin' Donuts franchisee association in the system, stated to Blue MauMau this morning, "Dunkin' Brands acts as Ad Fund fiduciary on behalf of its franchisees, who hold the integrity of their Ad Fund as near-sacrosanct. That such an alleged breach occurred is totally unacceptable. The DDIFO feels that appropriate controls of the Ad Fund, including direct franchisee oversight and CPA audit, must be instituted immediately."
Dubinsky said this case clearly demonstrates that Dunkin' Brands does not always obey all laws. "We find it nothing less than outrageous that certain targeted franchisees are summarily terminated by this franchisor for alleged and unproven violations of the ‘obey all laws’ clause of the franchise agreement, when this news clearly demonstrates direct culpability. And the DDIFO firmly believes the ‘obey all laws’ clause should be eliminated from the franchise agreement as an unworkable standard of perfection.”
Dubinsky said, "While franchisees should endeavor to operate their businesses in a lawful manner, franchisor termination is far too extreme a result for any infraction, regardless of scope."
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Related readings:
- DDIFO Chides Dunkin' for Bad Publicity Surrounding Litigation
- Dunkin's Stalking Scheme Plagues Franchisees in Court
- Dunkin' Says It Must 'Build and Protect' Franchisee Equity
- Beguiling Heresy: Dunkin Donuts Strong Arm Approach of Spying on Franchisees
- Dunkin Donuts Franchisees Angry about Corporate Surveillance and Hardball Tactics












DD's Audit Trail for Ad Fund
"Mark Dubinsky, president of the DD Independent Franchise Owners, Inc., the largest Dunkin' Donuts franchisee association in the system, stated to Blue MauMau this morning, "Dunkin' Brands acts as Ad Fund fiduciary on behalf of its franchisees, who hold the integrity of their Ad Fund as near-sacrosanct.
That such an alleged breach occurred is totally unacceptable.
The DDIFO feels that appropriate controls of the Ad Fund, including direct franchisee oversight and CPA audit, must be instituted immediately."
This is exactly right. The Ad Fund is other people's money, it is not the franchisor's money.
Clearly, there were inappropriate controls and the DDIFO is correct in demanding a full scale audit.
The irony of DD not being subject to an "obey all laws" clause is also worth mentioning.
Michael Webster PhD LLB
Franchise News
FYI
A well designed audit will not necessarily detect fraud.
I assume that a Director would report to a Vice President...
Think about this a moment. A DIRECTOR level employee committed that illegal act. Who signed off on these contracts? Did not Kravitz's supervisor know that the aggregate value of these contracts was DOUBLE what it should be?
Further, I assume that a Director would report to a Vice President, right? Is not a Vice President an Officer of the Company? Aren’t officers supposed to be held to a very high standard?
This whole thing stinks to high heaven. Where is the accountability?
What other skeletons are lurking in the Ad Fund closet?
Audit
jd is right, what is needed is a forensic audit specially tailored to detect fraud.
Michael Webster PhD LLB
Franchise News
It may not be other peoples' money
It depends on what the franchise agreement says about the structure of the advert funds and whetherm regardless of what the franchise contract said, the franchisor went ahead and established it as some sort of trust or escrow fund.
I can make a strong argument that a franchisor should never set up anything as any kind of escrow or trust in favor of franchisees.Sheesh!--
Richard Solomon, FranchiseRemedies.com, has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Advertising Money
No, Richard. Advertising money is always other people's money, even though the franchisor may charge to administer it.
Any franchise system which operates otherwise should be franwhacked.
This is not a matter of contract, it is a matter of good design.
To let the franchisor have unfettered access to advertising funds is to let the fox in the henhouse, shut the door and move far away.
It is unacceptable.
Michael Webster PhD LLB
Franchise News
I have never seen a competently drafted franchise agreement that
treats advert money as a trust or escrow fund.
The drafting standard is simply to provide for the payment of advert money in addition to royalties and provide that the franchisor may use it according to its lights for promo and advert purposes, without obligation to spend it proportionally in anyone's territory; and that the money can also be used for franchise sales advert purposes. Admin charges are made against the advert money for management resources employed in its administration - often this includes salary and bonus allocations,company cars, trips for "appropriate" purposes to spiffy places and "meetings".
I doubt a franchisor lawyer would keep his job very long were s/he to present some kind of trust or escrow advert fund language in the franchise contract.--
Richard Solomon, FranchiseRemedies.com, has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Other People's Money II
On the contrary, there are numerous franchise agreements which interpose a 3rd party between the franchisor and franchisee to handle the advertising funds.
Michael Webster PhD LLB
Franchise News
I'm sometimes willing to be educated - -
can you give an axample of the contract language and say who the franchisor is?--
Richard Solomon, FranchiseRemedies.com, has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Example
Richard, the Arby's franchise contract is an example of a third party corporation inserted between the franchisor and franchisee.
Let me look up the franchise agreement, and I will get back to this thread. But, I am pretty sure that I posted it in an earlier thread on advertising.
Michael Webster PhD LLB
Franchise News
Arby's is not a valid example because,
in its history it failed and the franchisees were able to move into substantial influence that does not normnally occur where a franchisor has not failed. Arby's is an anomaly for that reason.--
Richard Solomon, FranchiseRemedies.com, has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Fair Enough But ...
Ok, but then that would rule out Meineke, Subway, Dairy Queen, Culligan, KFC, and a number of others.
Michael Webster PhD LLB
Franchise News
My point is...
is there a franchisor that the franchisees have NOT had a "handle" on that enabled them to bargain for escrow/trust treatment of advert funds, that has adopted an escrow/trust construct? If so, who? If so, do you remember how the franchise contract language that provided for that arrangement was stated?--
Richard Solomon, FranchiseRemedies.com, has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Wingstreet
Recollection is that Wingstreet has such an agreement, I will look it up.
Michael Webster PhD LLB
Franchise News
RE: DDIFO Responds to Indictment
Wow Dubinsky! Your argument is even too specious for you and the DDIFO.
What do the actions of Kravetz have to do with Dunkin as a company? Kravetz is an individual that supposedly broke the law and what pray tell did Dunkin do wrong?
The Truth Shall Set You Free!
TIF
...your unwarranted vicious tongue
Dear TIF—Notwithstanding your unwarranted vicious tongue, by the nature of your comment, are we to conclude that you believe that an employer should not be held responsible for the (alleged) illegal actions of its employees?
No TIF, employers are culpable, particularly when there is a damaged party. Somebody should have known about these (alleged) illegal activities. How can you be overcharged by a vendor by DOUBLE and have nobody oversee the infraction? Remember, we are talking about a fiduciary relationship here.
I believe sufficient safeguards were not in place and they most certainly need to be now. This Franchisee Ad Fund must be properly secured, posthaste.
____________________________________________________
Mark Dubinsky is president of the DD Independent Franchise Owners, Inc. (DDIFO), a franchisee association representing in excess of 1,700 member Dunkin' Donuts franchisees. Mark is a former franchisee and CEO of his family's 27-unit Dunkin Donuts Franchised Network. He can be reached at mark@ddifo.org.
RE: ...your unwarranted vicious tongue
Mark below is my post and I would like you to point out the vicious part of my comments.
"Wow Dubinsky! Your argument is even too specious for you and the DDIFO.
What do the actions of Kravetz have to do with Dunkin as a company? Kravetz is an individual that supposedly broke the law and what pray tell did Dunkin do wrong?"
The Truth Shall Set You Free!
TIF
Definition of "Specious"...
_______________________________________________________________
Dear TIF:
I understand the definition of specious to mean "plausible but not true"; "based on pretense."
When you resort to such nonsense, as calling my accurate account specious, it makes me think my argument was a just little too strong for you to reject head-on, and you needed to try to get my gander up a bit (which you did not).
Remember, I deal with tougher cookies than you every day. In the war of wits, I find you largely unarmed.
-----------------------------------------------------------------------------------------------
Mark Dubinsky is president of the DD Independent Franchise Owners, Inc. (DDIFO), a franchisee association representing in excess of 1,700 member Dunkin' Donuts franchises. Mark is a former franchisee and CEO of his family's 27-unit Dunkin Donuts Network. He can be reached at mark@ddifo.org.
Re: Definition of "Specious"...
"In the war of wits, I find you largely unarmed."
Mark, not true. TIF always comes to a verbal gunfight armed with a verbal throw pillow and popsicle stick.
Bad Argument
TIF writes: ""Wow Dubinsky! Your argument is even too specious for you and the DDIFO."
It certainly isn't specious to demand an audit when clear failure of financial controls have been found with respect to the ad funds.
Whether it is vicious to call Dubinsky's argument "too specious" is probably a matter of rhetorical taste.
But this is a very serious problem - which demand serious attention.
Michael Webster PhD LLB
Franchise News
Re: Bad Argument
Webster, I beg your pardon but the paragaph below from the Sparks article quoting Dubinsky is specious and ridiculous since it has absolutely nothing to do with Dunkin's management of the Ad Fund. It was a self-serving statement unrelated to the theft of Ad Fund monies by an employee. Dunkin broke no law and in fact they were a victim of a crime.
Dubinsky said this case clearly demonstrates that Dunkin' Brands does not always obey all laws. "We find it nothing less than outrageous that certain targeted franchisees are summarily terminated by this franchisor for alleged and unproven violations of the ‘obey all laws’ clause of the franchise agreement, when this news clearly demonstrates direct culpability. And the DDIFO firmly believes the ‘obey all laws’ clause should be eliminated from the franchise agreement as an unworkable standard of perfection.”
The Truth Shall Set You Free!
TIF
DD Breaking Laws
TIF, we simply don't know if DD is legally culpable for this act.
But, let's suppose they are not.
Mark is making two good points.
First, the theft of ad funds is so serious that it demands a through review of the entire set up.
Second, supposing that this was an employee theft and DD was wronged. Why should DD have any of our moral sympathy when if the shoe was on the other foot, they would seek to terminate the franchisee or extract a large penalty?
Michael Webster PhD LLB
Franchise News
Re: DD Breaking Laws
There is simply no nexus between these two unrelated items.
The Truth Shall Set You Free!
TIF
Nexus
Let me try a different tack.
The odious "obey all laws" clause needs to removed - it serves no legitimate franchisor purpose.
To make this clear, the DDIFO is asking the franchisor to reflect how they might react if through the fault of an employee they lost their franchise empire.
The purpose of this to forcefully impress upon DD the inherent unfairness, stupidity, and irrelevance of the "obey all laws" clause.
Michael Webster PhD LLB
Franchise News
Re: Nexus
You think that this strategy will actually work? You must be out of your mind.
The Truth Shall Set You Free!
TIF
Out of My Mind
I think that the DDIFO's overall strategy will probably not be discussed here.
Michael Webster PhD LLB
Franchise News
Re: Out of My Mind
Unless there is someone else sitting on you lap and posting on this forum, then yes it would be you that is out of his mind.
The Truth Shall Set You Free!
TIF
Posting
No, my five year old twins have gone to bed - so I guess I must be out of my mind!
Michael Webster PhD LLB
Franchise News
Re: Bad Argument
OOOOOOOH. TIF just got spanked by his hero, counselor Webster. How is he going to handle that, pray tell? I predict he will disappear from this thread and probably BMM for awhile, just like he did the last time he got spanked by someone. Hope I'm correct.
Hypocrisy shall set you free!
It's perfectly alright for a franchisor to hire someone, give them control of the franchisee's advertising fund, and then permit them to embezzle significant sums of money from the fund...You're right TIF, "what pray tell did Dunkin do wrong?"
Yet, if a franchisee hires a manager who, unbeknownst to the franchisee, operates her own side cash business under the table, the franchisee should be immediately terminated for underreporting and violating the terms of his franchise agreement, right TIF?
Truth Obscured by TIF
Do you read this board much? When Dunkin' Donuts finds a manager stealing they terminate the franchisee...often summarily. According to your ill founded raesoning the FO could say to Dunkin' " what pray tell did I do wrong". But Dunkin' always proceeds with the termination anyways. Whats good for the goose is good for the gander.
Whats good for the goose is good for the gander.
So who is going to terminate Bain Capital, T. H. Lee Partners and the Carlyle Group for not "obeying all laws"?
It's do as I say, not as I do!
Re: Whats good for the goose is good for the gander.
Nah, aim lower. Let's start with terminating Steve Horn and work our way up to Will Kussell and Jon Luther.
What's good for the goose is good for the gander.
Did you ever consider that the indicted director was caught because Dunkin does internal audits as well. Would you rather they cover it up?
Dunkin violates its own mandates
If a franchisee did an audit and caught a manager stealing, Dunkin'd standard is to terminate the franchisee and extort a penalty of several hundred thousand to millions of dollars to drop the immediately filed federal lawsuit.
Why shouldn't Steve Horn get fined and fired? He is head of Loss Prevention. This was a pretty big loss.
Steve Caldeira says that when franchisees allow managers to steal from them ot break other laws that it damages the value of the brand. This damages the value of te brand. It also prevented the equity from hundreds of thousands of dollars of advertising. Dunkin has been bleeding sales and customer counts. Maybe if the millions in ad fund dollars were spent on actual ads, it might not be that way.
Who pays for this? Dunkin always makes someone pay, unless it is them? Good luck selling franchises where they take huge dollars off your top line for "advertising" that goes to anything but ads. Is this the message Dunkin wants to send? I hope not.
Who pays?
Pound of Flesh
Someone asks, "Why shouldn't Steve Horn get fined and fired? He is head of Loss Prevention. This was a pretty big loss."
Answer: Even if we carried out the eye for an eye, exact a pound of flesh argument between franchisor and franchisee, you are pulling out the eye of the wrong man. It is the marketing department where the offense took place. That means you should fire the culprit, possibly their boss or their boss' boss. However, franchisees could fine the company.
Loss Prevention is a legal department geared at terminating franchisees and has nothing to do with marketing.
Pound of Flesh
I would have to agree that if there was any blame it should go to the marketing dept. I have to disagree on your other point. A loss prevention's department goal is to help the company management prevent loss both on an external and internal basis. From what I can see from this site they are doing one hell of a good job.
Re: What's good for the goose is good for the gander.
"Did you ever consider that the indicted director was caught because Dunkin does internal audits as well. Would you rather they cover it up?"
From the article: "Kravetz deposited checks from Luminophore into her personal account that totaled nearly $200,000 from September 2004 through November 2005, according to the indictment."
Ever consider that any transaction over 10K is mandatorily reported by the bank? This greedy pig made average deposits of over $13,000 per month for the 15 months listed in the indictment. Dumb AND greedy.
RE: Truth Obscured by TIF
One major trait of an ignorant and rude person is that they don't realize that they are ignorant and rude. (Enter tif stage right in all his glory). Don't bother trying to explain to him how ignorant he is, because he'll never get it, no matter how well you explain it. He's in his own buffoon world. It'll become more clear when you read his response to this post. He can't resist.