Log In / Register | May 21, 2012

Denny's Comment-Card Offers Glimpse Into Decades of Service

Denny's Archivist Pulls Comment-cards from Storage SATIRE -- For the first time in its 53-year history, Denny's has opened its voluminous customer-comment-card archive, giving the public an unprecedented look into its long history of service reviews and suggestions collected from its many franchise locations. (Photo shows comment-cards being pulled from special climate-controlled clean room.)

The popular all-night eatery began archiving its comment cards shortly after their introduction in 1959. Initially, the comment card was seen as a forum for Denny's patrons to voice their feelings about their dining experience without bothering a manager.

"We are thrilled to be given access to this repository of Denny's comment cards," University of Chicago history professor Kenneth Brayton said. "It is an exquisite collection, and a once-in-a-lifetime opportunity. None of these cards have ever been read by anyone but their authors."

Brayton added: "Prior to this, we could only speculate about the initial public reaction to Moons Over My Hammy."

[via The Onion]

 

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