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Franchisee Class Action Says Burger King Cannot Have It Their Way

ATLANTA – On May 4, Burger King’s National Franchisee Association announced to franchisees at its Town Hall meeting in Las Vegas that thirty minutes prior it had served Burger King Corp. with a lawsuit as it was kicking off its grand annual convention across the street. According to undisclosed sources, not only was Burger King Corp named in the legal action, but so were its two drink distributors, Coca Cola and Dr Pepper.  The main issue of the litigation is over Burger King’s unilateral decision, announced last April, to strip the franchisees of their right to a substantial percentage of the Restaurant Operating Funds (ROF) and appropriate those funds to Burger King’s designated use, at a loss to the franchisees. Burger King Corp’s intention is to divert to itself up to 40 percent of funds owed to the franchisees under the soft drink agreement, effective February 2010. According to one source, “That amounts to approximately $1.5 billion over the balance of the contract, and is money relied on by the franchisees, which goes right to their P&L. It’s $20,000 a year per restaurant.”

The National Franchisee Association (NFA), which has represented franchise owners since 1988, filed the two separate complaints in U.S. District Court, Southern California, as a class action on behalf of all franchise owners, whether or not they are members of the independent association. The NFA contends that the members of the class are so numerous that joining all members of the lawsuit as plaintiffs is impractical. Non-franchised restaurant owners are not part of the litigation. There are approximately 6300 Burger King restaurants in the U.S., owned by 850 franchisees, and approximately 90 percent are represented by NFA.

Burger King soda dispenser tips
Burger King soda dispenser recommends drinks, photo/Flickr

According to the complaints, at a collective cost of hundreds of millions of dollars, U.S. Burger King franchisees have over the past decade substantially relied on and performed under the terms of the Soft Drink Agreement (SDA), entered into between BKC and Coca-Cola and Dr Pepper, separately. The beverage companies have made semi-annual payments of the Restaurant Operating Funds (ROFs) directly to the franchise owners. Those funds are calculated per each gallon of syrup manufactured and sold by the drink companies and then sold to the franchisees to make Coke and Dr Pepper products.

The Soft Drink Agreements’ terms end on the date the restaurants have achieved a purchase commitment of 600,000,000 gallons of syrup from Coke and 100,000,000 gallons from Dr Pepper, from and after the effective date of the agreements. The suit states that based on BKC’s Uniform Franchise Offering Circular projections the SDA purchase commitment will be met in 2033.

The association asserts that they are bringing this action on behalf of the franchisees, named in the soda drink agreements as Restaurant Franchise Owners (RFOs), to preserve and protect their rights under the contracts.  NFA alleges that it has standing to maintain the legal action, that the interests sought to be protected are germane to the NFA’s purpose.  It declares, “The purposes of the NFA shall be to function as an association to foster and coordinate the activities of independent Burger King franchisees and to serve as the official voice of the Burger King franchisee community,”

The complaints also stress that the franchise restaurant owners are the intended third party beneficiaries of the Soft Drink Agreements, including beneficiaries of the payment of the Restaurant Operating Funds. It further explains that the franchisees also had a prominent role in the written provisions of the agreements and were involved throughout the entire negotiation process of the SDAs. NFA states that from the inception of the SDAs in 1999, and since the inception of its predecessors since at least 1990, the restaurant owners have met their obligations under Burger King’s agreements with Coke and Dr Pepper, and up until its announcement on April 6 to dramatically revise the agreements, the franchisor and drink companies have confirmed and reinforced that the franchisees are owed the SDA funds.

Burger King soda dispenser in a Denver, Colorado restaurant/Sparks

The Rules Have Changed

But when Burger King, Coca-Cola and Dr Pepper announced their intention to divest the franchisee owners of the Restaurant Owners Fund, effective February 10, 2010, diverting the 40 percent to itself, it showed its calculations to be approximately $25 million in 2010, increasing it to almost $40 million in 2012 and beyond. BKC claimed it intended to use the appropriated funds from franchisees to increase national advertising. But the NFA asserts in its lawsuit that franchisees already contribute a percentage of their sales to the franchisor for advertising, a requirement of their franchise agreements. It argues that most states require franchisors to disclose such an obligation to franchisees in advance of entering any agreement upon an occurrence of any material change in that obligation. BKC has also said that Coke and Dr Pepper are in its camp for using the proposed divestiture of the franchisees’ fund.

NFA Seeks Relief

The dispute is over whether franchise owners are the intended beneficiaries under the soft drink agreements, and in particular, the obligation of Coke and Dr Pepper to pay the funds to franchisees; and whether BKC and the drink distributors can arbitrarily change the agreement to divest the franchisees of their rights in order to qualify for full entitlement of the soda funds. NFA is hoping for a judicial declaration in the matter. It is asking the court for a judgment in its favor and against Burger King, Coca-Cola and Dr Pepper. It is seeking relief of legal costs and it seeks a trial by jury.

Frank Capaldo, chief executive officer of the National Franchisee Association, did not wish to make comment. He only stated, “The complaint speaks for itself, but it is our desire as it was before filing the action that we would like to amicably resolve this.”

Burger King could not be reached for comment prior to publishing but will be contacted next week.

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BK Grab by Ray Borradale
Ray Borradale's picture

The grab by BK does nothing much for franchising except it warns prospective investors of their fragility.  Not only does it reflect badly on BK it reflects badly on all franchising including any and all of the major players where investors would have considered their relationship relatively safe given the franchising profile of large chains and their need to maintain network growth and at least somewhat of a collaborative relationship with their franchisees.  

There are a lot of numbers mentioned in this thread. Now the franchisees understand they are just numbers and they will remember that.  I would suspect that BK franchise investors considered ROF theirs when they signed contracts.  BK has devalued their franchisee’s investment not just in the amount involved in the grab but in the resale value of franchises where prospects could be expected to be critical at best; or just not interested. BK may pick up free bucks here but will it cost them in the long-term?

The more things change; the more they stay the same.

Coke Money by Guest

Why does BKC need to extra money to compete with the clown anyway? Why can't BK marketing get the job done without demanding more? Most business units are doing more with less. 52,000,000 more per year? Common they are just looking to drive traffic at any cost, not real dollars at store level. Just look at the success they have had this year with the 4.5% they already get.

I am certain there is no one in the world who would not try to by RichardSolomon
RichardSolomon's picture

get his hands on a $ 52,000,000 fund out there for the taking. Some things cannot be resisterd with the strength of ordinary business morality - whatever that may amount to.


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
NFA as a Party by michael webster
michael webster's picture

This is interesting, NFA claims in its pleadings that it has the right to represent franchisees on issues related to royalties and advertising.

Does anyone know how this came to be? 

Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Average cost of a 5 gallon syrup in a box ? by maddog
Since the issue here is the cost of BIB's (bag in box) as it is commonly refered to, can a BK FO share the average cost of a 5 gallon box of syrup, both purchase cost and net cost after receiving a rebate ?
Re: Average cost of a 5 gallon syrup in a box ? by maddog
OK - I'll start. Recently saw a copy of an actual invoice to a Chipotle Mexican Grill, where a 5 gal. Dr. Pepper BIB was billed at $28.55. That's a pretty good cost for a small chain.
Re: Re: Average cost of a 5 gallon syrup in a box ? by Guest
Wow! A Q zee pays $50.30 for a Pepper.
Re: Re: Re: Average cost of a 5 gallon syrup in a box ? by Guest
I'm part of a crappy 49 unit franchise (and sinking fast. They were approaching 100 units a couple of years ago). We pay the same for Pepsi and Dr. Pepper 5 gal bibs as Quiznos, a hair over 50 bucks. I find the Chipotle cost a little unbelievable. Maybe that was for a case of water or something.
Re: Re: Re: Re: Average cost of a 5 gallon syrup in a box ? by maddog
Guest wrote:"I find the Chipotle cost a little unbelievable. Maybe that was for a case of water or something." It does sound low, but that's what the invoice states.
Re: Re: Re: Re: Average cost of a 5 gallon syrup in a box ? by maddog
Q zees pay $53.05 with the buying power of 4,200 stores. An independent taqaria nearby pays $58.50 with the buying power of 1. You fill in the blanks ......
Re: X 5 Average 5 gal. BIB Cost by Guest
O.K., I just looked up my last invoice. A Pepsi BIB costs me $53.95 and Dr. Pepper (bought through Pepsi) is $59.25. That's with a buying power of 49, with probably close to half of those selling cans only and no BIBs. Quiznos' zees are getting hosed at just 90 cents a BIB less than what I'm paying. Actually, we're all getting hosed. Can you imagine what the true cost is to Pepsi to make up a BIB?
Re: Re: X 5 Average 5 gal. BIB Cost by maddog
Thanks for the datapoint. It's all sugar water with essence added, so the cost is quite low. The real cost is in the packaging, distribution and shipment of the product. My point is we are being hosed by Quiznos contracted pricing which maximizes their rebate from Pepsi, and not so much from Pepsi the manufacturer.
Does BK use Bulk Coke? by Granville_Bean
We are not BK. We use a stainless bulk tanks for the highest volume stuff like Coke, 75 gallons at a time (in case you are wondering, we have a serious sanitizing proceudre for the bulk tank). We do use BIB for the lower volume drinks. And I aint sayin' what we're payin'!!!
Anonymous cost sharing information by Les Stewart
Les Stewart's picture
Granville, This type of data is the fuel that drive the car of franchisee understanding of their true economic and class situation. Critical early step to get the "fairness" or egalitarianism gene firing. And what is life without sharing and learning? At best, not death. Les Stewart MBA FranchiseFool :: WikidFranchise.org
Unbelievable! — Or Maybe Not. by Incredulous
Burger King, a household name with a huge customer base, is blatantly ripping off its franchise owners and backing out of signed agreements? Like a lot of household names, it seems that it wants to grab some or a lot of that profit that its profit generators, in this case the zees, bring in, by backing out of what it promised in the first place. But it comes up with this hare-brained scheme? And thinks it can get away with it? And the Coke and Dr Pepper distributors are going along with this? This is a hell of a case. I'm looking forward to the next salvo, the spin machine guns that Burger King's head office wheels out. Or, since this appears to be a pretty dumb move on BK's part, will they decide to amicably settle, as the NFA wishes? And if so, are they going to work on the NFA's desire to settle to get a better deal for BK than they have now? If that happens, are the rest of us, who need to know what's going on in the industry, going to be in the dark because of the standard gag order? Or will some insider anonymously give us the real scoop?
BK in context by RichardSolomon
RichardSolomon's picture
Is this a slam dunk case for the franchisees? Hummm... BK is just coming off a court victory with its hours of operations case. It's agreements are vindicated in the courts where it is situated - Florida - the 11 th Circuit Court of Appeals - very conservative - not interested in wishy washy theoretical claims. Remember that it was in this court system that BK got its victory over Sheck - no good faith and fair dealing redress for what is not explicitly in the agreement or for things that are in the agreement. BK's contracts all have Florida venue selection clauses - upheld by the US Supreme Court. If the franchisee association had a hand in negotiating these agreements, ambiguities will not automatically be construed against BK. There is a very pregnant issue of why, since the franchisee association had a hand in negotiating this tripartite agreement, it did not specifically provide for these funds to go only to the franchcisees. Can there be a third party beneficiary claim in a tripartite contract where the claimed beneficiary was not a third party, but was actually one of the first parties? Finally, if BK is shown to be doing something it has the legal right to do, does that disqualify BK from getting an AAFD award?

--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Brain Warp by Darnelle White
Darnelle White's picture
"BK's contracts all have Florida venue selection clauses - upheld by the US Supreme Court." - Solomon

What has the past enforcement of venue selection clauses have to do with the enforceability of the soft drink agreement?

That's like saying that fresh from its losses of having to terminate its new Texican whopper ad in Europe, the momentum of that loss will pull Burger King down in this lawsuit.

What sort of context and logic is that? Do you just throw anything up on the wall to see what will stick?

Repeat player phenomenon in Miami by Bob Frankman
Bob Frankman's picture

I think Richard is implying that Burger King Holdings has gotten to know Miami's judges over many years. It has home court advantage in doing the unthinkable there of overturning contracts. This is the so-called "repeat player phenomenon" discussed in an article yesterday.

Mr. Solomon is such a cynic of our judicial system and the Miami courts.

Re: BK in Context by Guest
Solomon asks, "Finally, if BK is shown to be doing something it has the legal right to do, does that disqualify BK from getting an AAFD award?" NFA isn't a member of the AAFD so it cannot have access to AAFD's council of franchisee attorneys to draft fair franchising agreements that protect its franchisees' legal rights, nor can it get an AAFD award. Let's hope NFA's attorneys are as good as it gets because the words to the SDA will be picked apart more than Solomon's nose.
The Money Belongs to the Franchisees by Guest
Burger King is forcing franchisees to spend their rebate money on additional marketing. Burger King is basically saying that the franchisees have no voice in this and that they are simply going to take a large chunk of the rebates. Franchisees sometimes protest certain BK actions by voting against local investment spending, which is an additional 1% of sales. This is already on top of the 4% national they are required to pay. I see rebates as an interest free loan to the soft drink companies which they return semi-annually. Otherwise, why not just charge what the rebated price in the first place? Franchisees over-pay for their product to float Coke and Dr. Pepper for 6 months. It sure as heck doesn't seem fair to me.
BKC breaking contract terms by Guest
Guest writes, "It sure as heck doesn't seem fair to me." As my Dad used to say, "Life isn't fair." But the issue with Burger King, Coca-cola and Dr. Pepper, as I understand the article, is one of the four corners of the contract. The contract for the soda drinks says that franchisees get a certain money. The franchisor and the soda companies say, "Ah, who cares. We need the money more." The issue is whether franchisors can change the terms of a contract at will. Franchisees certainly cannot. Does the franchisor simply need to say that the change is to better the brand and that is good enough? Me thinks not. Penalties for not sticking to the contract swings both ways.
Janet Spark's blog shows how important by Barbara Jorgensen
Barbara Jorgensen's picture

a franchise association is.  No one should buy a franchise if the agreement says they cannot belong to an association. 

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