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Log In / Register | Nov 27, 2014

Understanding the Customer Conversation

FastCasual.com - Sun, 2014-11-09 13:53
A veritable tsunami of data is flooding retailers from a constantly growing pool of sources. The pervasive use of consumer touchpoints such as social and mobile, as well as the emergence of new touchpoints like wearable, is creating a rising tide of information for retailers to manage.

Smashburger Improves Guest Satisfaction 5.5%

FastCasual.com - Sun, 2014-11-09 13:53
Smashburger is quickly gaining a reputation as America’s hottest new restaurant concept, both for its premium, handmade burgers and also for its extremely loyal customer following (known as “SmashFans”).

Case Study: Costa Video Generates 39,866 Public Reviews for 54 Locations in a Six-Month Period Using Opentell™

FastCasual.com - Sun, 2014-11-09 13:53
After seeing positive results produced by Mindshare’s VoC technology, Costa Vida wanted a way to showcase and publicize the customer feedback they were receiving. They found that reviews on other thirdparty review sites were infrequent and not indicative of the actual customer experience at Costa Vida locations.

5 tips to promote upcoming events at your restaurant

FastCasual.com - Sun, 2014-11-09 13:53
Work with local businesses and non-profits to promote your restaurant’s event, tie them to your event theme and encourage a co-sponsorship.

What do restaurant operators need to know about Ebola?

FastCasual.com - Sun, 2014-11-09 13:53
Ebola has grabbed the headlines, but operators need to be prepared for more mundane risks, like influenza and norovirus.

Fiesta Restaurant Group reports increases for Q3

FastCasual.com - Sun, 2014-11-09 13:53
Fiesta Restaurant Group, parent company of the Pollo Tropical and Taco Cabana, reported comp growth for both brands in Q3 2014.

Bruegger’s Bagels launches 12th annual Bottomless Mug season

FastCasual.com - Sun, 2014-11-09 13:53
Bruegger’s Bagels kicks off the 12th season of its Bottomless Mug program today and will celebrate with Free Coffee Day on Nov. 13.

Juice It Up! reports sales, AUV gains in Q3

FastCasual.com - Sun, 2014-11-09 13:53
Juice It Up! reported a same-store sales increase of 11 percent year-over-year in Q3 2014, and an average unit volume increase of 12 percent.

Einstein Bros. Bagels and Noah's New York Bagels announce seasonal menu

FastCasual.com - Sun, 2014-11-09 13:53
Cinnamon Cream Cheese Shmear will return to the menu, along with Gourmet Apple Cinnamon Bagel and Cinnamon Toast Egg Sandwich, Cinnamon Winter Blend Coffee and Cinnamon Caramel Latte.

Garbanzo Mediterranean Grill opens redesigned urban store

FastCasual.com - Sun, 2014-11-09 13:53
In addition design changes, the new prototype introduces breakfast service, a to-go and online ordering pick-up window, a catering area and inclusion of the mobile app.

Forever Brands merges with Falafill

FastCasual.com - Sun, 2014-11-09 13:53
The merger kicks off a year of growth for the combined brands, which hope to add 35 new units throughout Chicagoland in the next year.

NRA foundation announces partnership between Prostart, No Kid Hungry

FastCasual.com - Sun, 2014-11-09 13:53
Through the partnership, ProStart students will be able to earn hours toward their industry-recognized ProStart National Certificate of Achievement through volunteer service with No Kid Hungry.

McAlister's annouces 10-unit Houston area deal

FastCasual.com - Sun, 2014-11-09 13:53
McAlister's Deli has signed an agreement with Southwest Concepts LLC to open 10 locations throughout the Houston area, with one location slated to open in 2015.

Potbelly sales increase 0.5 percent in Q3

FastCasual.com - Sun, 2014-11-09 13:53
Same-store sales remain down 1.1 percent year-to-date compared to the same period last year.

Jamba Juice same-store sales jump by 3.8 percent in Q3

FastCasual.com - Sun, 2014-11-09 13:53
Jamba Juice attributed the increase to strong performance by its fresh squeezed juice and whole food blending platform.

Top 100: People – Kelly Roddy, Schlotzsky's

FastCasual.com - Sun, 2014-11-09 13:53
Kelly Roddy, CEO of Schlotzsky's, is number five on our list of the 2014 Fast Casual Top 100 Movers & Shakers: People.

McAlister's marks Nacho Day with one-day sweepstakes

FastCasual.com - Sun, 2014-11-09 13:53
McAlister's Deli will be doing a one-day sweepstakes in celebration of National Nachos Day on Nov. 6. A winner will receive free nachos for a year.