RFJ Auto Partners will begin to expand its Hassle Free Buying strategy, a form of one-price selling, to all of its stores starting this year. It currently uses the model at its high-volume Dave Smith dealerships.
Mercedes-Benz dealers have just more than 16 months to make facility updates to comply with the automaker's Autohaus2 image program.
Bill Penney Toyota's outdated phone system hurt revenues and damaged customer satisfaction reviews. A telecommunications overhaul turned things around.
Spy photos taken in Europe indicate that the next-generation Ford Focus hatchback will be longer and wider than the current version, perhaps with a larger back end.
The Cadillac XT3, a compact crossover scheduled to go on sale next year, was spotted for the first time last week during winter testing.
The redesigned 2018 Audi A6 will be further differentiated from the smaller A4 and larger A8 sedans, spy photos taken in Germany show.
Nurse Chevrolet Cadillac in suburban Toronto decided to model its oil change team after a NASCAR pit crew. That turned a lagging operation into a profit center.
It's time to nominate someone for Automotive News' 40 Under 40 program, the sixth annual search for people under 40 who are making a name for themselves at dealerships in the United States and Canada.
Dealers featured this week include Robert Geyer, owner of Sunset Chevrolet-Buick-GMC in Sarasota, Fla.; Bill Brown and Brian Peace, owners of Murray Motor Ford in Muncy, Pa.; Dealer Gary Knight of Carmack Car Capitol in Danville, Ill.
I am paying for advertising on Facebook, I send email blasts to every contact -- business and personal -- and I promote my websites on all social media and Yelp, writes one reader.
The best thing to do to compete with the growth of online sales is to increase your advertising budget, writes one reader.
The nation's largest dealer group is rolling out a new line of company-labeled parts, emphasizing accessories sales, and expanding its base of service centers and body shops.
New digital systems are helping service departments greatly reduce the time and cost of preparing used vehicles for sale. The key is breaking down the recon process into its separate steps, and analyzing them for bottlenecks.
Its plan to enhance its dealers' service business includes introducing a line of replacement parts for non-Ford and non-Lincoln vehicles, and persuading more dealers to build Quick Lane fast-service centers.
A federal appeals court again has ruled that service advisers may be eligible for overtime pay, and the case appears headed back to the Supreme Court. Lawyers advise dealers what to do in the meantime.
Participants in an Automotive News retail forum talk fixed ops: what service advisers and technicians really want from their employers, and what customers expect if they're to return to the dealership for service.
Emails from virtual service assistants are so lucid that customers don't realize they're conversing with computer code. The result is greater - and more profitable - engagement with the service department.
Ohio is the latest state to adopt detailed rules requiring automakers to reimburse dealers for warranty work at the retail rates charged by the dealerships. Some service directors say they fear factory retaliation.
More than one-third of car buyers say they didn't know the name of their adviser or tech before they came to the dealership, missing an opportunity to build loyalty.
In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.