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Stop calling us about chicken, British cops say amid KFC a crisisa

Topix - Wed, 2018-02-21 23:14

A logo on a sign is displayed above a temporarily closed branch of KFC, with a notice on the door stating they have had a delivery hiccup, in the Surbiton suburb of south west, London, Wednesday, Feb. 21, 2018. A logo on a sign is displayed above a temporarily closed branch of KFC, with a notice on the door stating they have had a delivery hiccup, in the Surbiton suburb of south west, London, Wednesday, Feb. 21, 2018.

Categories: Today's Food News

José Andrés named Beard Foundation Humanitarian of the Year

Nation's Restaurant News - Wed, 2018-02-21 22:11
Awards gala theme to celebrate chefs who rise to the occasion

Are you be prepared for new scheduling mandates?

Nation's Restaurant News - Wed, 2018-02-21 21:14
If your restaurant operates in an area affected by scheduling mandates, it could cost you if you are not prepared. Find out what you need to know.

Menu Tracker: New items from Dairy Queen, Fatburger, Pollo Tropical

Nation's Restaurant News - Wed, 2018-02-21 21:13
Boston's Pizza Restaurant & Sports Bar, Buffalo Wings & Rings, P.J. Whelihan's, Scotty's Brewhouse, Taco John's, Taco Mac, Urban Plates and Wendy's also add new burgers, seafood and more.  Contact Bret Thorn at  Follow

13 ways operators are shaking up National Margarita Day

Nation's Restaurant News - Wed, 2018-02-21 20:45
Promotional discounts and inspired sips celebrate the boozy holiday

Opinion: Playing chess with paid leave

Nation's Restaurant News - Wed, 2018-02-21 20:14
Republicans and Democrats must decide whether to play the short- or long-game with a paid-leave proposal

Cracker Barrel considers off-premise biscuit bars

Nation's Restaurant News - Wed, 2018-02-21 19:38
Family-dining chain looks to expand catering business

All the KFC restaurants which are open in Surrey as chicken shortage continues

Topix - Wed, 2018-02-21 18:29

A "crisis" at fast food giant KFC continues as hundreds of restaurants across the UK remain closed due to a chicken shortage for nearly a week. The fried chicken fast food chain is into its sixth day of chicken shortages due to a new delivery partner experiencing "teething problems".

Categories: Today's Food News

Restaurants re-work the food-cost equation

Nation's Restaurant News - Wed, 2018-02-21 18:11
New factors come into play when determining how to price menu items

Apex Stadium Spotlight - Panthers Team Store Grows Sales with 24/7/365 Order Pick-Up - Wed, 2018-02-21 17:55

In 2017, the Carolina Panthers became the first NFL team to test retail lockers as a convenient way for customers to pick up fan merchandise ordered online.

Apex Stadium Spotlight - Cincinnati Reds Give Fans No-Wait Concessions - Wed, 2018-02-21 17:44

“Nobody wants to wait in line,” says Cincinnati Reds Chief Operating Officer Phil Castellini. So, to keep fans happy and enjoying the game, the Cincinnati Reds, Major League Baseball (MLB) and Delaware North Sportservice introduced fast, self-serve pickup for food and beverage orders – the Ballpark Express.

The Hidden Mystery Behind Building Trust with Potential Customers

Small Business Trends - Wed, 2018-02-21 16:30

We don’t buy products, services or companies. Well, we do, but we buy them from people we trust. We all operate in competitive industries. Our prospects can find what we sell just about anywhere. So, how do they decide who they buy it from? They buy from the person they trust. Therefore, people buy from people – first.

Importance of Building Trust With Customers

Knowing this, we have to be sure we are conducting ourselves in a way that is trust building. The number one way to build trust is to care more about the prospect than about ourselves. And yet, one of the hardest things to do is to NOT think about the sale.

So, what do we do? Start by embracing the idea that the more you think about selling, the less you will actually sell. You will be working against yourself and your best interest. If you can own this truth you are on your way to gaining trust and growing your business.

Now, focus on your prospect. The more you learn about them the more you will be able to identify if, and how, you can help them. The truth is this is all they are interested in. They don’t care about your product or service. They care about the problems they have, the challenges they are facing, and their own success. If you can connect your product/service to their situation, you are far more likely to gain their business.

You can’t assume you have a solution for them. That’s one of the traps of sales — believing your offering is valuable to everyone. Maybe it should be, but it isn’t. It’s only valuable to the people or companies who see value in it. And the only ones who are going to find it valuable are the ones that trust you to provide the solution.

Consider these three steps to being the person your prospect will buy from:

  • Assume nothing — Realize that you don’t know whether you have something they should buy until you know more about them. You also don’t know if you want to do business with them until you know them. Just because they look like they fit a mold doesn’t mean there’s a fit.
  • Do discovery — Develop a comprehensive list of questions you can ask them to really learn about them. These questions should go beyond the scope of the situation you can resolve. You want to know how they operate, what is most important to them, their budget and timeline, and more.
  • Really listen — This is critical. Attentive, intentional listening is the most important part of trust building. When you are really listening to someone they can feel it. And you can honestly determine whether you can help them, and whether you want to. This real listening provides you with the platform for responding to them.

When you implement these steps you will find that you are developing deep relationships where you should be. You will build trust that will positively impact your business over time. And the people or companies that should be buying from you, will.

They will want to enter into a business relationship with you, and they will refer you to others. Because people buy from people. Period.

Photo via Shutterstock

This article, "The Hidden Mystery Behind Building Trust with Potential Customers" was first published on Small Business Trends

Smoky mezcal lends cocktails distinct sense of place

Nation's Restaurant News - Wed, 2018-02-21 15:22
The Mexican spirit is a favorite of bartenders and imbibers alike

DineEquity changes its name to suit its global focus

SmartBrief - Wed, 2018-02-21 15:09
The parent of IHOP and Applebee's Neighborhood Grill & Bar has changed its name from DineEquity to Dine Brands Global, reflec -More
Categories: Latest News

N.J. franchisee receives McDonald's "People Award"

SmartBrief - Wed, 2018-02-21 15:09
Ana Madan, who owns eight McDonald's locations in New Jersey, recently received the company's "People Award," which recognize -More
Categories: Latest News

The do's and don'ts of being an open and welcoming leader

SmartBrief - Wed, 2018-02-21 15:09
Employees respond better to an upbeat leader who puts them at ease, so make a concerted effort to acknowledge everyone, show  -More
Categories: Latest News

Leadership coach: Are you doing all the talking?

SmartBrief - Wed, 2018-02-21 15:09
Leaders need to be wary of talking too much, thinking they know it all and looking down on passion, says leadership coach Ral -More
Categories: Latest News

Technology, security among topics at hotel CEOs roundtable

SmartBrief - Wed, 2018-02-21 15:09
The need for a more welcoming climate for international travelers, the relentless demand for mobile connectivity and the grow -More
Categories: Latest News

Quickservice brands go beyond fries in offering sides

SmartBrief - Wed, 2018-02-21 15:09
While fries are the traditional side at many quickservice restaurants, franchises are trying out a wide variety of new option -More
Categories: Latest News

IFA partners with Paychex

SmartBrief - Wed, 2018-02-21 15:09
IFA has selected Paychex as its preferred payroll solutions provider for IFA members.
Categories: Latest News