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This is Part 2 on the beginnings of Kentucky Fried Chicken. The world's first Kentucky Fried Chicken restaurant was born in Salt Lake City, Utah in 1952. This is an interview with Mr. Jay Alexander, Operations Liaison and spokesperson for Kentucky Fried Chicken's first franchisee, Harman Management.

In this interview, Mr. Alexander recalls how the franchise grows and the leeway in the beginning to experiment. Harman's Cafe retains its name but features KFC. It develops out of state to a point where now it has some 325 restaurants.

Dr. Jerry Newman packed up his business PhD and took up a secret life in various franchise stores throughout the country, including McDonald's. Interviewed by Peter Birkeland, himself a franchise expert. Dr. Newman shares his insights with the Blue MauMau franchisee community on:

• how to motivate when raising salaries are difficult
• how a few simple adjustments to the franchise owner's management style can invigorate your workplace

National Public Radio's State of Affairs program for the University of Louisville's station, WFPL, rebroadcast on Monday a 50-minute interview about buying a franchise with experts Dr. Wayne Jones of the University of Louisville, who teaches a franchising class; Otis Brown, a UPS franchisee; Thom Crimans, a local FranNet franchise broker; and Billy Fox, Jr., founder of the J. Gumbo's Down Home Cajun Cookin' franchise. Here are a couple of excerpts from the show:

Q: Are banks more apt to finance a franchise?
A: "They [franchise systems] have a more proven track record. Most small businesses, especially the restaurant business, may have a 90% failure rate as opposed coming in with a plan and experience behind you. - Billy Fox, Jr., founder of J. Gumbo's Down Home Cajun Cookin' franchise

Q: Is there a personality profile of someone who does well?
A: "In franchising, you have to be a people person. People skills are important...." "If you are a consummate entrepreneur, you will be in constant conflict with your franchisor." - Prof. Wayne Jones, University of Louisville, teaches franchising