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Here is one of the best oneliners that this auditorily gifted owl has heard in some time. Asks one franchisor attorney to his cohorts today on a legal email listing service:
Can anyone share successful strategies for dealing with/disarming a "gripe site" (i.e. xxxsucks.com) operated by a disgruntled former franchisee?
Replies one famous franchisee attorney, Michael Garner, Esq.:
Check the cases involving Quizno's for what NOT to do. (I.e., summarily terminate the people running the site).