Here is one of the best oneliners that this auditorily gifted owl has heard in some time. Asks one franchisor attorney to his cohorts today on a legal email listing service:

Can anyone share successful strategies for dealing with/disarming a "gripe site" (i.e. xxxsucks.com) operated by a disgruntled former franchisee?

Replies one famous franchisee attorney, Michael Garner, Esq.:

 Check the cases involving Quizno's for what NOT to do. (I.e., summarily terminate the people running the site).