Allow me to introduce myself. My name is Chris Schmitz and I am the President of the Meineke Dealers Association. I am also a member of the AAFD Standards committee.
I have read with increasing interest the issues regarding Cuppy’s, Elite, and the individuals who seem clearly entitled to refunds. I have also read with great interest the responses from Doug Hibbing and Bob Purvin. I would like to take this opportunity to make a few points.