Log In / Register | Feb 8, 2012

The Hacker Way and Facebook

Reading through the millions of words discussing Facebook’s impending IPO, and striving to distract myself from deep-seeded envy of everyone who has worked there and is holding stock options, I came upon a letter from founder Mark Zuckerberg, who wrote to potential shareholders about “The Hacker Way".

Is Conscious Capitalism Good Business?

Every MBA student from time immemorial has been asked to memorize the following as soon as he starts school: “The purpose of a corporation is to maximize shareholder wealth.” On some levels it seems to be an indisputable axiom.

When Is Mobile Not So Mobile?

Tablet devices are such hybrids that it’s hard for me to call them “Mobile devices.” I mean, it’s obvious that you can move around with them…people take them every

Pretty Bubbles

A few days ago I received a Groupon for a decent Mexican restaurant nearby. I bought it and used it to take a suddenly indigent friend out to dinner.

Retail Adventures in Social Networking

Social Networking builds brands. Whether or not a company experiences direct and measurable ROI from this brand-building exercise is still under debate, but last week I observed old and new ways retailers are building and re-building their brands.

The Surprising Kings of Customer Service

What constitutes “customer service”? Retailers have been trying to recapture this Holy Grail for a very long time.

Social Media for Retailers: Playing Right in the Virtual Village

Everyone’s talking about Social Media these days. Obviously, we can’t ignore communities of a half-billion people or more that talk to each other, share recipes, product successes, failures, and preferences.

Data Breaches Alive While Fraud Management Still Lacks

Mainstream media outlets seem to have moved beyond the subject of corporate data breaches to more arcane means of data theft like reading the smart chip embedded in individual credit cards.

The Big Retail Show of 2011

Even though retail’s numbers aren’t off-the-charts great, the overarching feeling at the show was “I survived the Great Recession!” and good cheer seemed to abound.

Retail Management Going Mobile

Last week, Nikki and I had the opportunity to attend Kronos’ User Group Conference in Las Vegas, NV. Perhaps the three most striking things we saw were the big shift to mobile workforce management, and creating an interface that works for Millenials and old folks alike.