The Franchise Owner's most trusted news source

Log In / Register | Mar 17, 2018

Famous Japanese Nakagin Capsule Tower to be Demolished

The New York Times (July 7, 2009) reported that the Nakagin capsule tower, an iconic bachelor hotel for businessmen which was built in the swanky Ginza neighborhood of Tokyo in 1972, is scheduled to be demolished.

1950s Style Statler Service, Ahead of Its Time

While researching the life of Ellsworth M.  Statler for my upcoming book (Great American Hoteliers: Pioneers of the Hotel Industry), I was able to acquire a copy of the Statler Service Code (61st edition).  Its instructions about guest treatment are so pertinent for today’s marketplace, that I thought they should be shared universally.

Shift Into High Gear, Implement A Targeted Canvass Program

Don't wait for business to come to you. Generate it with these helpful tips.

Make Mandatory Arbitration Illegal

On April of 2007 I wrote, “Many hotel franchise agreements stipulate arbitration over litigation.  At first glance, this may appear to be more beneficial to franchisees but nothing could be further from the truth."

Shift Into High Gear: Create A Red Flag Marketing Plan

In the midst of a global economic crisis, a dramatic decline in the U.S. lodging industry, the loss of 5.1 million jobs since January 2008 and the swine flu scare it’s no wonder that hotel owner confidence continues to weaken.

Employee Free Choice Act as American as Apple Pie

Before you get lathered up and call me names, please read my view of the Employee Free Choice Act. Try to keep an open mind as you consider my arguments and conclusions.

The Best Hotel FACs

Some hotel franchise advisory councils, where franchise owners advise their franchisors, are better than others. Here’s the best of them and why.

Franchise Advisory Councils: Powder Puffs or Powerhouses?

On February 11, 2009, I was the luncheon speaker at the AAHOA Franchise Advisory Council Summit in Orlando.  In my talk, I made the following points:

Do Hotel Franchisees Need Independent Associations?

In the volatile world of franchisor/franchisee relations, reconciliation often seems hopeless because the franchisor usually has the upper hand.  Even the modest proposals embodied in the AAHOA 12 Points of Fair Franchising are seen as revolutionary and radical.

A Hotel Business Plan for Today's Difficult Environment

As a hotel industry historian, I was happy to come across a Wall Street Journal front page article dated December 12, 1972.  “Economy Motels Lure Travelers With Prices as Low as $6 a Room.