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Log In / Register | Mar 23, 2017

Franchisees Food Feuding

When restaurant franchisees hire lawyers and a ‘communications specialist’ you can be sure that the undercurrents of discontent have surfaced. Franchisees believe that they are closer to the customer in many cases than employees working in the corporate office and often believe they have the pulse of the consumer—and that is a good thing.

McDonald's Begins Serving Fresh Beef in Place of Frozen in Limited Locations

In a bid to serve better tasting hamburgers, McDonald's has started to serve fresh beef instead of its usual frozen patties in over 400 restaurants located in parts of Oklahoma and Texas. This could go a long way to revitalizing its business, but if handled wrong, which could easily happen, the change could be an unprecedented disaster.

Franchisee Association Supports Buffalo Wild Wings Board over Activist

Inside a Buffalo Wild Wings restaurant during March Madness
Inside a Buffalo Wild Wings restaurant during basketball's March Madness

Is this a golden opportunity for the franchisee association to gain a seat on the board of directors of Buffalo Wild Wings?

Franchisees of Buffalo Wild Wings are throwing their weight behind their franchisor's current leadership team to stave off a hedge fund firm's attempt to obtain four seats on the board. The franchisees' independent association, Franchise Business Service (FBS), is publicly voicing its support for the management team and current board of Buffalo Wild Wings Inc. [NASDAQ: BWLD].

Palo Alto Area Restaurateurs Struggle to Get Staff, Stay in Business

Palo Alto is in one of the most expensive real estate markets in the country, making it tough for restaurateurs, and a good many other businesses in the area, to pay enough for their workers to afford rent. Many workers are moving out of the area to places with more reasonably priced accommodations.

McDonald's Franchisee Created Filet-O-Fish

McDonald's franchisee Lou Groen created the Filet-O-Fish back in 1962 to boost sagging Friday sales in his predominantly Catholic neighborhood.

'McLandlord' Report Highlights Fat Rent McDonald’s Collects from Franchisees

A coalition of European and American trade unions released a report this week shining a bright light on how McDonald's Corporation's market power and real estate practices enable it to extract excessive rental payments from its franchisees. That, they say, could be leading to higher prices for consumers and lower wages for workers.

4 Metrics that Your Restaurant Should Track

Four metrics for your restaurant can help you run it at top profit-generating efficiency: 1) sales per labor hour, 2) average cover, 3) up-selling and 4) food costs. The most efficient, easiest way to keep on top of these is through the right cloud-based software that will work with your POS system and be accessible on your mobile devices.

More Surprises Found at DineEquity: Limitations of the Asset Light Model with No CEO or CFO Now and De Minimus Disclosure

Wednesday's earnings call at DineEquity (DIN) revealed yet more drama. DineEquity's CFO resigned, which ordinarily is surprise enough. But his resignation came on top of the announced departure of long time CEO Julia Stewart, which was announced just last week. The stock fell about 15% in one day.

Voice Technology Will Be As Good As Human

Smartphone image on Creative Commons Wikimedia CommonsHow many of your customers have smartphones? That smartphone technology and its ubiquity is revolutionizing restaurants and hospitality establishments. What's on the edge right now is voice interface.

Franchisee Jeff Davis: Overtime, Wages & Paid Leave Regulations Are Hard on Restaurants

Jeff Davis, chairman and CEO of Arby's largest franchisee, Oklahoma-based United States Beef Corp, and the new chairman of the National Restaurant Association, writes this opinion piece in his local paper, Tulsa World.