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Cuppy's Coffee: In-House Attorney Attempts To Set Record Straight

Janet Sparks's picture

In an effort to put to rest the never-ending blog mayhem related to Cuppy’s Coffee, Smoothies and More and its purchase of assets of Java Jo’z Coffee and More, Lou Manganiello, Cuppy's in-house attorney, answered questions for Blue MauMau in an interview this week. The firestorm of criticism in the blogosphere has been triggered by allegations that the newly formed coffee franchise emerged out of the ashes of an existing licensing company, Java Jo’z, and that in reality the two are virtually the same. As a result of the sale, many feel Java Jo’z had abandoned many of its licensees, leaving them with little hope of getting back their $30,000 refundable deposits.

But Cuppy’s Coffee is offering its assistance in the matter, even though it has no legal liability to do so. According to a letter to licensees from Beggs & Lane, Pensacola, Fla., Robert Morgan, owner and manager of Medina Enterprises, Inc., doing business as Cuppy’s Coffee (pdf), has pressured the Snowdens, Java Jo’z owners, into settling with the disenchanted licensees, in an effort to do the right thing and to keep the problems of Java Jo’z from bleeding over to Cuppy’s. But this new endeavor won’t be easy, especially since the Internal Revenue Service has issued a Notice of Levy against the previous owners, and Roy Snowden is awaiting sentencing on charges of evasion of payment of income taxes and conspiracy to defraud the IRS.

To begin with, Manganiello explained the difference in the two coffee concepts, saying that in a license arrangement such as Java Jo’z it simply states, ‘Here’s the concept. You can use my name, but basically you are on your own. There is no monitoring, no controls from the licensors. Compliance issues are not involved.’ He said the licensees paid a nominal fee upfront of approximately $495 under the Java Jo’z contract, and another fee of approximately $30,000 to Emerald Coast Manufacturing, Inc., under a separate contract as a down payment for the buildings. According to Manganiello, “The Emerald Coast issue sort of gets buried because no one knows Emerald Coast, but everybody knows Java Jo’z.”

When Medina Enterprises, Inc., a Nevada based corporation, purchased the assets of Java Jo’z Coffee & More for $3 million in May 2006, Medina's owner Morgan (pdf), formed a coffee franchise under the name of Cuppy’s Coffee, as a Texas corporation, which was headquartered in Fort Walton Beach, Florida. Under their contract, Medina paid $250,000 upfront, leaving approximately $50,000 in monthly payments for a period of about four-and-a-half years. Manganiello said that was the money being paid back to Java Jo’z founders Roy and Kim Snowden for their interests, which included Java Jo’z, Emerald Coast, Snowden Holdings and other entities that owned assets.

Snowden still owns and controls the stock in all of those original companies. Snowden Holdings, according to Manganiello, was an entity that only held automobile titles, while the licensing was under Java Jo’z Coffee and the building producer was under Emerald Coast Manufacturing. He also said that Cuppy’s is no longer working with Emerald Coast, because it went by the wayside.

But on October 4, the entire transaction hit a snag when the Internal Revenue Service issued a subpoena to Robert Morgan, under Medina Enterprises, d/b/a Cuppy’s Coffee (pdf), to appear in U.S. District Court in Pensacola, Florida. It advised him that in anticipation of a trial date, jury selection would take place in November in the criminal case against Roy and Kimberly Snowden. Morgan was ordered to bring any and all records and documentation of payments with him related to all Snowden companies.

On November 13, Snowden pled guilty in federal court to five counts of Evasion of Payment of Income Taxes and one count to Defraud the IRS. And, the IRS issued a Notice of Levy on December 19, to all outstanding contractual obligations owed, in the amount of $1,176,884.10, to Roy P. Snowden and all his entities and. Kimberly M. Snowden, as alter egos. But Manganiello said that it was just a “technical” conviction, which was a result of a situation that happened back to 1992, when Snowden was in the magazine business.

Manganiello said that Medina Enterprises and manager/owner Robert Morgan were able to negotiate with the IRS through attorney David McGee, Beggs & Lane, which resulted in allowing them to put $15,000 of the $50,000 monthly payments to the Snowdens into a refund pool, leaving the IRS with $35,000 per month toward reducing the Snowden debt. The proposal for the pool was designed to provide a fair refund to all legitimate claims made against the previous owners.

Manganiello said, “It is money that normally the Snowdens would be paid under the Promissory Note for the asset purchase agreement, if people did not request money (refunds) and if the IRS was not there. In the asset purchase agreement, his clients have the right to offset for any claims left from the previous seller. He said, “If Snowden was able to reduce his IRS debt, and the IRS gets off the program, then more of that money could go toward the refunds.”

Resolving Past Issues

In resolving issues with licensees who paid money to Java Jo’z under contracts, McGee sent out two letters in an effort to resolve issues regarding refunds. Manganiello said there are two groups of people, those who now want money back (pdf) because they say they cannot find a location or get financing, and those who were able to arrive at a settlement agreement (pdf) with the Snowden interests. In the latter, Manganiello said the payments had already gone out to some people when the IRS levy hit. He said ultimately that was the difference between licensees. Otherwise, everyone would end up in the same spot. “Some go into the pool asking for $30,000 back, and some go into it saying they are owed $5,000.” The payments made out of the pool funds will be in different amounts and McGee’s firm will handle and mange it.

According to Manganiello, there were no timelines on settlements because they had no idea how many people may want to go into the refund pool. He said, “If people want their money quicker, they need to come into the pool quicker. If they drag their feet, they may be further out.” He also emphasized that Cuppy’s was volunteering to pay this money out from the amount they were obligated to pay the Snowdens. So when all that money is paid back, then conceivably they are going to be out of that program.

UFOC Issues?

Manganiello said the Nixon Peabody law firm was responsible for the Uniform Franchise Offering Circular for Cuppy’s Coffee (pdf). In reviewing it, it clearly states that the franchise has no predecessors, that they only have affiliates. Java Jo’z is not listed as either. Although the principal officers, directors and executives are required to be named as working in the franchise in Item 2 under Business Experience, the only people listed are Doug Hibbing as President and Rachel Clark as Vice President of Marketing. Hibbing’s past experience shows that he was the Chief Financial Officer of Snowden Holdings from December 2002 to May 2006, and Clark served as Director of Marketing of Java Jo’z in October 2005. Morgan, owner and manager, is not listed. According to the counsel for the Communications division of the California Department of Corporations, anyone not involved in the management of the franchise, does not have to be listed, even if they are the owner.

So, why were other executives of Cuppy’s Coffee not listed in the UFOC? Manganiello responded, “That’s like saying, how long is a piece of string? Where would we stop?” He said the regulators were concerned only with the principal people who would interface with franchisees, and that Morgan, the owner of Cuppy’s parent company, was the key person in the building portion of Elite Manufacturing. He also said the company does not have a development person at this time, at least not by that name. He explained, “We do have a sales manager.”

Manganiello verified that Hibbing was the Chief Financial Officer of Snowden Holdings, that he was basically the accountant for Snowden. Morgan, Cuppy’s owner, also worked for Snowden as Director of Operations. They were only involved in Java Jo’z to the extent that Mr. Snowden allowed them to be involved.

He continued saying that no one was really privy to the books and the records. Snowden at that time had an accountant that was located in Kansas, and the daily and weekly books were shipped there, and everything was merged at that level. He said, “Hibbing was out of the loop as far as putting the different numbers and figures and concepts together. No one did that except Snowden. So, no one really knew where the company was financially.”

Manganiello said that Hibbing and Morgan always felt that if the company was running in a different direction, they could make a good business out of it. That is why Morgan decided to buy the assets and why he bought out the leases, vehicles and computer and telephone systems. And, that’s why they also have some of the same employees. When they hear people say that Cuppy’s must be the same company, that all it did was change its name, they tell them if that was true the IRS would not have let them alone.

But in retrospect, he said it might have been better to make a clean break from Java Jo’z, but then they would have had to get new deposits, new locations, and move the entire computer systems.

Manganiello explained, “You have to understand that neither Morgan nor Hibbing knew the extent of the problems that Snowden had. If they did they wouldn’t have done that. It didn’t surface until they took control and saw what was hidden beneath all the books and numbers.”

Janet Sparks is a contributing reporter for Blue MauMau

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Letter_settlement2.pdf27.74 KB
Letter_wo-settlement2.pdf59.81 KB
Snowdensubpoena2.pdf471.75 KB
Snowden IRS levy2.pdf480.29 KB
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Dale has not made payment by zor1
He probably won't. The chances of anyone seeing a refund from cuppys is at best slim to none. People please understand it was a "bad investment" time to move on. What will likely happen in the very near future is cuppys as a whole will crumble. Bankruptcy for cuppys is inevitable. There is no way they can survive this type of storm.
Re: Cuppy's Coffee: In-House Attorney Attempts To Set Record Str by Guest
dale hasnt made a payment to the IRS in 3 months...
Dale has not made a payment... by Guest
... to anyone for anything in 3 months. Period. Dale Nabors has no idea how to maintain business, much less build business. He never had any intention of building Cuppys. Dale Nabors is mentally ill. He set out to destroy people's lives from the get-go. Dale Nabors is an ignorant, abusive, liar and thief! Words can not describe him. Maybe... "Spawn of Satan." comes close.
WOW BRIAN by Guest
Wow Brian, such big words for such a little man.
WOW...Who? by Guest
Dear Amy and/or others afflicted with the dreadful "Dale Nabors 'Staff' Infection": As usual, it's mighty ‘Naborly’ of you to respond. Maybe your writer is Dale and how pitiful and sad that would be for him, as owner, ceo… oh geez… even the thought gives business a whole new… but then again, we first met him as a blogger… nothing wrong with blogging... isn't he supposed to be focused on operating a company...? (deep breath) And as usual, you are mistaken. Brian did not submit the post "Dale has not made a payment... 2008/09/16 - 19:05, which your post is obviously in response to. It was me. Last I heard, Brian was too busy... collecting payments, building Cuppy's Stores, being proactive, solving problems and making customers happy and generally being a hero... to be bothered with the likes of any of you. I speak for many people when I say... in my book, that makes Brian a very "big man'. By the way, Brian Hayes can be reached at 260-410-7282 or 260-587-3012. I, however, happen to be unemployed at the moment and to be honest, I am finding some satisfaction in knowing that you are all sitting around there trying to figure out who I am. Suggestion: While you are all sitting around, why don't you all really put your little heads together and figure out how to pay your bills? You could start with a plan to make payroll.
Re: Re: Cuppy's Coffee: In-House Attorney Attempts To Set Record by Guest
Does the IRS have anything to say about that yet?
Payments to the IRS by Guest
Who is making these payments? My understanding from this article is that it was Medina. Didn't FranSynergy buy Medina? Is FranSynergy (Dale) now making these payments?
Cuppy's refunds by Guest
If the depositors aren't getting their refunds, is the IRS getting paid? $15,000 every month is supposed to go to paying back the depositors instead of paying back the IRS.
Janet Sparks with Lou Manganiello by Guest
In the interview back in January 2007, he said that Cuppy's wasn't responsible for the $30,000 deposits disappearing. It was the fault of Emerald Coast Manufacturing. In July 2008, Cuppy's is saying the deposits are not it's responsibility. It is the fault of Elite Manufacturing and Supreme Building Technologies. And they are getting away with it again. There is no justice.
Deposits by michael webster
michael webster's picture

Ok, I will bite.  The franchisees deposits to Java Jo'z were or were not part of the assets that were purchased by Cuppys?

Michael Webster PhD LLB


Misleading Advertising Law

Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Morgan = COO? by Guest
Per Cuppy's news dated June 19, 2006: Cuppy's Coffee Chief Operating Officer, 'Morg' Morgan said, "We are focusing our efforts on teaming Cuppy's Coffee franchisees with known developers who have locations in California, Nevada, South Florida, Michigan, Arizona and many more." I would think that based him being COO, he should have been disclosed. Sounds like he was at least planning on being involved with the franchisees.
California Dept of Corporations Says What? by Guest

"According to the counsel for the Communications division of the California Department of Corporations, anyone not involved in the management of the franchise, does not have to be listed, even if they are the owner."

WHAT?? The franchiser does not have to disclose corporate officers who have been convicted of crimes or are affiliated companies? Only managers involved in managing the franchise system?

How is a franchisee supposed to know what he is getting into if the franchisor is not expected to disclose these things? The man pulling the strings can hide behind new faces. I would expect better from the Department of Corporations in California.

Cuppy's / Java Jo'z links not disclosed by Paul Steinberg
Paul Steinberg's picture
Sparks wrote: Manganiello said that it was just a “technical” conviction, which was a result of a situation that happened back to 1992, when Snowden was in the magazine business

This does raise an interesting point as to a Hibbing-Snowden business connection dating back 15 years.

Hibbing suggests he had no idea what he was stepping into. But even back in 1992, both Doug and Russell Hibbing were involved as fellow Directors of "Prime Media International Inc" with that very same Roy Snowden.

Russ Hibbing and Kim Snowden remain as co-Directors of "Reception Room Magazines Inc", according to government records.

Doug Hibbing, Russ Hibbing, and Kim Snowden were co-Directors of "Greater Good Solutions Inc." which was in operation from 2005-2006.

Keeping the "Emerald Coast" entities straight:
Quick primer:

  • Snowden entities are Emerald Coast Mfg Inc and Emerald Coast Distributing of NW Florida Inc.
  • Hibbing entities are Emerald Coast Modular Inc and Emerald Coast Modular LLC.
  • The Manager-Members of MyCongregation LLC are Doug Hibbing, Russ Hibbing, and Robert Morgan.
  • Java Jo'z Coffee & More  is a Snowden-related entity.
    Cuppy's Coffee & More is a Hibbing-related entity.
    Cuppy's Java Jo'z Coffee & More is a Weinstock-related entity (see FranchisePundit.com )

The Wikipedia entry for Cuppy's reads like a company press release, as noted on other blogs. Entries are frequently edited-- and negative information deleted-- by someone posting as "Pseudomega"; a source tells me that this is in fact Ted Fox, who is the webmaster for Cuppy's.

Currently, the Wikipedia entry lists Hibbing as the sole key person. But go back to the early Wikipedia postings for Cuppy's (click on the History tab) and Hibbing is no where to be found. Instead, the key persons are Morg Morgan and Roy Snowden. Not until November 20, 2006 is Roy Snowden replaced by Doug Hibbing-- that's 13 days after Snowden's plea.

For those interested in the Ted Fox webpage, notice that he is proud of being "Hacker Friendly".  Speaking of  computer  skills, try looking at  a Doug Hibbing link --quick, before it disappears too-- for a get-rich-quick MLM scheme. There is a "Doug Hibbing" from NW Florda [apparently Hibbing spelling acumen is as sharp as Hibbing financial acumen] who boasts not only of his MBA but also his skills as a "Computer Network Engineer". Perhaps Mr. MauMau should ask Mr. Fox and Mr. Hibbing for some assistance in the geek department.

And that's just from a quick search of Florida -- who knows what else is out there.

But, kiddos, you ain't gonna find it in the UFOC!


Paul Steinberg, Franchisee Attorney, New York City, Ph: 212-529-5400
Franchise Pick by Guest
As a an owner of a Java Jo'z, I appreciate that Franchise Pick and Blue MauMau have taken the time to address both sides of this issue. All of this controversy affects me as a man trying to run a reputable business. Many of the allegations hurled at the Snowdens, Cuppy's, Java Jo'z, and by proxy me could hurt my reputation in my community. Are there problems between licensors/licensees and franchisors/franchisees, of course. But as businessmen we have to address our issues and keep moving forward. Rob Folk Reaching for the American dream
franchise pick by Guest
Hey Rob, You're a scum bag and EVERYBODY knows it. I got something for you to reach for. And it ain't the American dream!! Go pound salt you piece of $hit!!
Re: Franchise Pick by Guest
Rob Folk does not own a Java Jo'z
Deposits by Guest
If you go back an read the interview, the licencees, not franchisees, deposits were $495.00. The 30k plus deposits were to Snowden's company to build the buildings. Cuppy's etc. did not purchase the building manufactur. So the 30k is in Snowden's hands. And the IRS has levied all of his money. That is why Cuppy's got the IRS to create the refund pool out of the money that is owed to the Snowdens form Cuppy's.