"I've built enough rapport and respect in the franchise community that they wish me well... I think they're pleased that we're intelligent about the way we handled succession and that we brought in a proven industry veteran in Nigel Travis, and the continuity of the brand leadership teams staying intact and continuing to apply their strategic direction against the targets we've all agreed to. I think they're pleased with the professional nature of how we've handled this, how the brands have grown up." - Read article at
Chain Leader
