I typically wonder what factors influence those who respond and those who don’t respond to franchising surveys. This is a summary of selected categories from the ‘Towards Conflict Resolution’ survey from Australia's Griffith University’s Asia‐Pacific Centre for Franchising Excellence. The quantative research report is attached.
Lorelle Fraser from the Asia Pacific Centre for Franchising Excellence in Australia has concluded research into franchise conflict that suggests 1 in 4 franchisees don’t trust their franchisor. Apparently most do.