Christmas in Australia is a hot time for giving so I’m going to give a little early cheer to Bakers Delight. Anyone in serious franchising could really appreciate a strategy to capture a new wave of Gen Y franchisees especially as the old franchisees cannot manage to find a way out.
Immunity for exclusive dealing and third line forcing in franchising is beginning to be seen as a necessity for many franchisors in Australia. Franchisees may be able to offset.
Upmarket Australian burger franchise Grill’d has apologized to customers for reneging on a 2 for 1 offer after competitor Nando’s promised to redeem Grill’d coupons.
Worldwide Online Printing has joined the likes of Kleins Jewellery, Kleenmaid, Midas Car Care, Strathfield, Samsara and EzyDVD as some on the list of Australian franchisors that have collapsed within the last two years.
CANBERRA: The Minister for Small Business in Australia has released an outline of changes to the Franchising Code of Conduct. Franchisees will be denied reviewing the detailed amendments until they are published by the ACCC.
In Australia the Commonwealth Ombudsman investigates complaints relating to alleged non-performance of government agencies. In this instance the Ombudsman has received a complaint that the ACCC’s investigation into Bakers Delight [COBS in North America] was ‘flawed and lacked procedural fairness’.
Recently Darnelle White posted a media blog on married couples successfully operating small businesses and I suspect this subject varies little in Australia, the US, Canada and everywhere else where small business and franchising exists.
For fans of quality franchising here are findings from Australia on what can go wrong. The research was conducted by Professor Lorelle Frazer at the Asia Pacific Centre for Franchising Excellence.