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Chick-fil-A and Papa John’s Ranked Best by Customers

QSRs ranked by top Customer Experience

WABAN, Mass. – Customers rank Papa John's and Chick-fil-A as having delivered the best customer experience among quick service restaurant brands in 2015, according to this year's annual survey of 10,000 consumers in America.

Restaurant Traffic Remains Flat with No Rise in Sight

Source: The NPD Group

American consumers made 61 billion visits to restaurants in the year ending May 2014. Consumers have roughly been making that same number of visits for years, despite a growing population in the United States of 0.7 percent per year.

Despite $10.10 Minimum Wage, CEO Doubts if Dairy Queen Stores Will Cut Staff

Dairy Queen CEO John Gainor tells CNNMoney that "people need to be paid a fair wage."

Subway Leads Fast Food in Underpaying Workers

Franchisees of some of the largest chains -- Subway, McDonald's and Dunkin' -- have been found to have the most in violations of pay and hour laws.

Sales Shrink for Burger Chains

Culver's in the Midwest bucks slumping trend in a big way by growing chain sales 8% in 2013. Photo/bmm

CHICAGO – Restaurant researcher Technomic reports today that burger chains recorded nominal sales growth of only 1.2 percent, while limited-service burger segment sales actually contracted in 2013.

Midscale, QSR, Shrink while Fast Casual Booms

Traffic growth in 3 major segments of the restaurant industry
Chart: Blue MauMau; Data: NPD Group

LEXINGTON, Ky. – The average restaurant saw zero increase in traffic in 2013 and almost zero in the last five years. Restaurants have learned to squeeze a little more out of what they have.

Fresh Prepared Foods at C-Stores Eat into QSR Business

Wawa's fresh baked rolls for its hoagies
C-store Wawa's freshly baked hoagies. Photo/Wawa website

CHICAGO – As more convenience stores provide a greater variety of ready-made foods, quick service restaurants are finding their customers out to lunch – at convenience stores that is.

Are Drones Coming to a Restaurant or Hotel near You?

Drone with GoPro camera underneath

Unmanned drone using a GoPro camera / photo by Don McCullough

SEATTLE – On Sunday evening Jeff Bezos, CEO of multinational e-commerce company (NASDAQ:AMZN), said on CBS News' 60 Minutes television show that his firm is experimenting with delivering its products using drones.

Wendy’s Q3 Store Comps Up, but Not Enough for Wall Street

An old 1970s looking Wendy's
photo by bmm

DUBLIN, Ohio—The Wendy's Company reported that U.S. and Canadian franchised restaurants under its brand increased 3.1 percent in same-store sales in the third quarter, up from 2.9 percent last year.

Two Studies Find Fast Food Workers Cost U.S. Taxpayers Billions

The low wages that quick service restaurants pay ends up costing American taxpayers billions of dollars, according to two studies released this week.