Log In / Register | Feb 8, 2012

A Network Designed to Hear

chief operating officer Bill Dunn and chief customer officer Scot Crain of franchisor Auntie Anne's

PODCAST — Soft pretzel chain Auntie Anne's is engaged in a franchisee love affair. Satisfaction among its 300-plus franchise owner-operators is second to none in franchising.
5:01 minutes (2.01 MB)

What Makes A “World-Class” Franchise

I am often asked what it takes to become a world-class franchise. The answer is simple, but far from easy to achieve.

Bob Purvin: "Franchisee Associations Are Growing But We Should Be Seeing More"

SAN DIEGO (Blue MauMau) - Mr. Robert Purvin, a franchise law expert and chair of the American Association of Franchisees and Dealers, discusses his disappointment over the last decade on the lack of progress franchisees have made in protecting their rights.