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Log In / Register | Apr 25, 2014

A Network Designed to Hear

chief operating officer Bill Dunn and chief customer officer Scot Crain of franchisor Auntie Anne's

PODCAST — Soft pretzel chain Auntie Anne's is engaged in a franchisee love affair. Satisfaction among its 300-plus franchise owner-operators is second to none in franchising.


5:01 minutes (2.01 MB)

KFCs Secret Ingredient? Its Franchisees

The secret of KFC's success is not the secret herbs and spices that cover its chicken, although those are lip-smacking good. It's not the size of the chain, although it is huge.