PODCAST — Soft pretzel chain Auntie Anne's is engaged in a franchisee love affair. Satisfaction among its 300-plus franchise owner-operators is second to none in franchising. 5:01 minutes (2.01 MB)
The secret of KFC's success is not the secret herbs and spices that cover its chicken, although those are lip-smacking good. It's not the size of the chain, although it is huge.
