When franchisee association leaders gathered in Washington last month for the 2011 CFA Day Forum, they were witness to an important piece of franchising history.
Last week I told you about the “combo” pitch I received from Dunkin’ Donuts, how important my combo store was to my business plan and gave you a taste of their business ethics in the pre-franchise sale period.
The circumstances of franchise system management 35 years ago were such that, if a franchisor engaged in abusive tactics toward its franchisees that had the potential to destroy their profitability
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