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Americas Best Value Inn Continues Record Pace

Americas Best Value Inn® continued its unsurpassed growth with the addition of 11 new properties in June for a total of 32 during the second quarter of 2012. 

3 Tips for Franchisees Seeking Loans

The International Franchise Association (IFA) hosted its Small Business Lending Summit last week to help its members access credit.

New Zealand Franchising Analysis

The conduct of the Massey and Griffith Universities survey from which the data was taken appears to involve more effort than I have seen in any previous Australian study and for New Zealand it is a first.  Do the results line up with franchising’s global interpretations?

De-Humanizing Customers

Have you ever heard of people feeling they were treated differently as customers because they were elderly, female, Australian or whatever?  In reality it isn’t so often that they are treated differently as much as it is that they were treated indifferently. They were simply just not a good fit for the operator’s preferences in customers.

Aussie Franchisee Satisfaction Awards

SurveysThe 10Thousand Feet online survey of Australian franchisees indicates a 4 percent satisfaction improvement from the sector.  Franchisee optimism is also said to be on the rise while 70% of franchisors anticipate an increase in franchisee recruitment in 2011. 

SSP Estimates 18% Profit Growth in 2010 for Franchisor

SPOOFBERRA, Australia - Spore, Spawn & Pawn predicts Australian franchise system numbers will mostly hold in 2010 after sailing through the global financial crisis mostly intact while predicting franchisor revenue growth will grow by 9.13% affording the opportunity to grow profit by 18.11%. 

Morphing from Good to Elite Franchise Brand

There are many potentially good franchise models in the market that require basic fine tuning to reach their optimum performance. 

Complaints That Produce Profit

In a recent study of customer complaints undertaken by one large franchise network it was found that of the customer complaints received over a 3 year period 92.7% were based in poor communication, including negative body language, that had directly caused complaints and antagonized customers.