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Log In / Register | Apr 18, 2014

Differences in Attitude Can Make or Break a Company

In my career, I have attended probably several hundred professional conferences and meetings. Some of these were local or state hospitality associations, many were brand related and others were for specialized development for my team or myself.

Creating a Winning Service Culture

In this last of my three part series, let me get to specific cases. The owner of a hotel and the general manager set the culture of the property.  You establish the tone, the environment in which your employees operate.

The Times They Are A-Changin’

This week I turned sixty and I am concerned and confused about the future of the hospitality industry. I am concerned about where our future leadership will come from.

Lodging Asset Values in Recovery

Despite inconsistent economic news, increases in lodging demand and property-level net operating income (NOI) have most industry participants feeling optimistic that hotel property values are heading upward.

Relevant Brand Management?

The following thirteen new brands were introduced in the past month. This now adds up to an astounding 92 new hotel brand announcements in the past 12 months. 

Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind

With Intelity ICE and OpenWays Mobile Key combined, guests can now access a host of services and amenities from their personal ce