There is a mistaken belief that what franchisees really need in order to facilitate rationalizing franchise relationships into harmonious mutual peace and profit making is a collective voice competently expressing franchisee needs to a “reasonable” franchisor.
Thomas Sowell, economist and senior fellow at the Hoover Institution at Stanford University, writes that Washington is playing havoc with the recovery.
Have you ever heard of people feeling they were treated differently as customers because they were elderly, female, Australian or whatever? In reality it isn’t so often that they are treated differently as much as it is that they were treated indifferently. They were simply just not a good fit for the operator’s preferences in customers.
Chicago, IL (October 15, 2009) — Craig Slavin, a well-known
innovator, entrepreneur and 35-year veteran in the field of business franchise
development and deployment, is pleased to announce that
In a recent study of customer complaints undertaken by one large franchise network it was found that of the customer complaints received over a 3 year period 92.7% were based in poor communication, including negative body language, that had directly caused complaints and antagonized customers.
The editor of Fortune shares advice for building and running a business given to her by legendary advertising guru, Britain-born David Ogilvy of marketing juggernaut Ogilvy & Mather (now the WPP Group).
Twenty five years ago, before automatic POS systems tracked and forwarded business information of all sorts from franchisee to franchisor; back when it was still a new thing that you could remotely
