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How Franchisors Can Short Circuit Independent Franchisee Associations

Benjamin Lawrence
Prof. Benjamin Lawrence

Benjamin Lawrence, assistant professor of food and beverage management at Cornell University's School of Hotel Administration speaks about how franchisors can short circuit independent franchisee associations from fully developing.


5:06 minutes (2.34 MB)

McDonald's Franchisee to Pay $500K to Workers for Back Wages

McDDSC_0773New York’s attorney general announced yesterday that a McDonald’s franchisee in Manhattan has agreed to pay $500,000 to workers for cheating them of out of pay.

Ex-McDonald's Franchisee to Pay Back Wages, Penalties to 291 Workers

McDonald'sThe U.S. Deportment of Labor’s Wage and Hour Division announced Tuesday that a former multi-unit McDonald’s franchisee has agreed to pay 291 workers $206,000 in back pay.

Controversial McResource Site Pulled

A day after Christmas, McDonald's made the news again by pulling down its McResource website for employees.

Zees Get a 10 Million Pound Second Taste of McDonald's UnMighty Wings

Franchisees are upset that they will have a second taste of McDonald's Mighty Chicken Wing dud. The franchisor needs to get rid of the giant sized portion that was left from its original 50 million pounds of chicken bought for its limited time offer in fall.

Couple Mistakenly Receives Bag of Cash from McDonald's Restaurant

Surprise! A couple in Tennessee mistakenly received a bag of cash that was the McDonald's restaurant's bank deposit instead of a bag with their breakfast order.

McDonald’s Ads under Heat

With same store sales numbers that are flat, McDonald's is receiving pressure to shake up its advertising and its ad agencies.

A PR McMess at McDonald's

CNBC's Jane Wells reports on some bad p.r. McDonald's is receiving for its advice to restaurant employees on how to dig out of holiday debt.

McDonald’s Adds Third Window to Combat Complaining Tweets

Order at the drive thruMcDonald's large assortment of menu choices has weighted down the chain in the fast food speed race.

Gunman's Weapon Jams at McDonald's

The industry and its journals do not like to talk about fast food mass shootings but it exists. It is a problem that doesn't confine itself to just malls, movie theaters, Navy Yards, schools or streets.