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Log In / Register | Dec 28, 2014

Data Breach at Jimmy John’s Locations

Several online news sites are reporting a possible data breach at Jimmy John's sandwich shops.

POS Goes Mobile

FPN & NCR Silver mobile POS. Photo from NCRSilver webpage

ORLANDO – Credit card processing firm Franchise Payments Network announced yesterday that it will showcase the new NCR Silver point of sales (POS) for mobile tablets at this weekend's International Franchise Association convention in New Orleans.

Groupon Launches Lowest Cost Credit Card Transaction Service

Groupon has launched a credit card transaction service that they say is guaranteed to be the lowest in cost.

Wendy’s Franchisees See Improvements in Back Office Software

RTIconnect business intelligence software for restaurant owners
A software dashboard reports restaurant hourly sales, speed and customers

LOUISVILLE — Mike Allen is a believer in the "value menu," and not just on his restaurant menu boards. After struggling with a frustrating and costly back office software system, the Florida Wendy's franchise owner replaced it with one that he says provides more information, accuracy and convenience at a fraction of the price he paid before.

Successful Franchise Marketing and the Walmart Blip!

Let’s face it, entire books can and have been written about marketing and sales so we will not go into much detail here.  If you haven’t noticed by now, everyone (and I do mean everyone) has an opinion on marketing, including me.

Here Come the Millennials

As a certified Baby Boomer, I’ve grown quite accustomed to being catered to by every possible marketer over the course of my life.

Tech’s Role for a Smarter Store

In a recent survey, RSR asked retailers to self-identify the top uses of technology in their stores today. Technology has an ability to help maintain/improve the customer experience and increase revenue.

Personalization vs Relevancy

I have been tempted to declare this year the “Year of Retail Relevancy.” Retailers are getting a better picture of customer behavior in their stores, thanks to more technology touchpoints that can capture what consumers are up to, including consumers’ personal devices.

When Does IT Become Obsolete?

It just got a lot tougher for franchise chains to crack the whip when it comes to IT mandates. A Florida judge has said Burger King can't immediately shut down several franchisee stores for missing a deadline to purchase new POS systems.

Judge Denies Burger King Request to Shutter Stores

A US Magistrate judge denied Burger King’s request to obtain a temporary injunction against a Miami franchisee for failure to install new cash registers to comply with its latest POS policy. If granted, the court order would have forced the owner to close his four restaurants.