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Log In / Register | May 18, 2013

Surprising Results For Franchisee Success

Posted Thu, 2012-06-14 15:35 by Ray Borradale

The largest survey of Australian franchisees ever undertaken reportedly reveals which franchisees have a higher probability of being financially successful.

DIY Apps Boon to Small Businesses

Posted Fri, 2012-02-10 20:34 by Dave Tanaka

Do-It-Yourself apps are booming. Business owners are using them to generate more profit and to cut man hours.

De-Humanizing Customers

Posted Thu, 2010-12-16 04:57 by Ray Borradale

Have you ever heard of people feeling they were treated differently as customers because they were elderly, female, Australian or whatever?  In reality it isn’t so often that they are treated differently as much as it is that they were treated indifferently. They were simply just not a good fit for the operator’s preferences in customers.

Autocratic Totalitarianism or Team Building

Posted Mon, 2010-11-29 14:39 by Ray Borradale

Here are several aspects of two opposites in management styles that do not just apply in Australia. There are a number of other styles and those too are well worth understanding but for this exercise consider the autocratic totalitarian [AT] and the team builder [TB].

Morphing from Good to Elite Franchise Brand

Posted Sat, 2009-12-12 23:24 by Ray Borradale

There are many potentially good franchise models in the market that require basic fine tuning to reach their optimum performance. 

Complaints That Produce Profit

Posted Sat, 2009-07-25 21:39 by Ray Borradale

In a recent study of customer complaints undertaken by one large franchise network it was found that of the customer complaints received over a 3 year period 92.7% were based in poor communication, including negative body language, that had directly caused complaints and antagonized customers. 

Human Element Hits Bottom Line

Posted Wed, 2009-06-03 01:25 by Ray Borradale

"Our reliance on technology has the potential to destroy businesses if it isn't held in check." -  San Francisco State University psychology professor David Matsumoto speaking in Australia.