COLLEGE PARK, Md. — Using a database of 130,000 Yelp reviews of restaurants in Washington, D.C., two professors and a Ph.D. student at the University of Maryland's Robert H. Smith School of Business have identified a method that allows software to "read" the content of those reviews—and predict which restaurants will close.
The restaurant business is enhancing customer experience with the addition of tablets, which can improve table turn times by allowing customers to pay and leave without waiting around for their waitress.
Larry Winget, a professional speaker and best-selling author, is looked upon by many people as a bracing change of pace when he tells them what he sees working in reaching success, although not everyone appreciates his unconventional approach.
Sixty-three percent of restaurant patrons will continue eating after a fly lands on their food, but just three percent would do the same if it were a cockroach, according to a survey released by Orkin.
After reading this article you will have learned how a single menu redesign can quickly lift your restaurant profits up to 15 percent, how future fine-tuning can further boost earnings, and how and why menu engineering works.