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Log In / Register | Dec 18, 2014

EEOC: How to Avoid Sexual Harassment Suits

SAN FRANCISCO – The U.S. Equal Employment Opportunity Commission (EEOC) spoke with Blue MauMau about how restaurant and franchise owners can avoid getting into the kind of sexual harassment trouble in which Burger King franchisee Kaizen recently found itself.

De-Humanizing Customers

Have you ever heard of people feeling they were treated differently as customers because they were elderly, female, Australian or whatever?  In reality it isn’t so often that they are treated differently as much as it is that they were treated indifferently. They were simply just not a good fit for the operator’s preferences in customers.

Five lessons from The Athlete’s Foot

The Athlete's Foot in Australia has reportedly gone against the trend in small business recording like-for-like sales growth of 8.3% with total sales growth at 11.6%.

Franchise Sales and Training: Now A Predictive Science

If you ask 10 sales people from the same franchise what defines a high-quality franchisee candidate, you’ll get 10 different answers!

Franchisee Training and Support

The intention of this blog is to open a conversation amongst franchisees, lawyers, consultants, franchisors and other industry participants to challenge prospective investors to more easily identify and eliminate problematic franchise offerings to encourage investment in thorough investigation of more feasible franchises.  

Complaints That Produce Profit

In a recent study of customer complaints undertaken by one large franchise network it was found that of the customer complaints received over a 3 year period 92.7% were based in poor communication, including negative body language, that had directly caused complaints and antagonized customers. 

Human Element Hits Bottom Line

"Our reliance on technology has the potential to destroy businesses if it isn't held in check." -  San Francisco State University psychology professor David Matsumoto speaking in Australia.