With full service restaurants (FSRs) and limited service restaurants (LSRs) undergoing changes, such as FSRs offering express lunch service or LSRs placing runners on their tables, the lines are blurring for consumers in deciding whether or not to tip.
The Franchize Consultants’ April 2012 New Zealand Franchising Confidence Index demonstrates growing business confidence across a number of measures crucial to franchisor and franchisee success. The quarterly April results consolidate upon the rebound in confidence captured in January 2012.
A Canadian court ruling involving Tim Hortons may be a cautionary tale for Dunkin’ Donuts franchisees. The case was brought by a group of Tim Horton’s franchise owners after they were forced to sell items at below cost and switch to more expensive pre-baked donuts from a supplier affiliated with the franchisor.