Many years ago I heard a story, which I believe is accurate, the then McDonald's CEO Ray Kroc spoke at Harvard Business School and confounded the students and faculty by asking what business McDonald's is in.
LOS ANGELES – The UPS Store / Mail Boxes Etc franchisees filed a notice of appeal last week while still licking their wounds from a devastating blow from a California court. The judge decertified their collective claims as a “class” group.
