FedEx Kinko's Rolls Out Small Stores to Outmaneuver UPS

FedEx Sees A Way To Cut Into UPS' Core Business by Using Hub System of Smaller Print Shops

DALLAS - Last week Monday, FedEx Kinko's announced it is building hundreds of new, smaller copying stores in a move designed to take shipping business away from rival United Parcel Service Inc. The new 1800 square-foot stores are roughly one-third the size of the average Kinko's store. Kinko's, a quick print retailing division of FedEx, says most of the smaller stores will rely on the full services of its larger stores for support. The quick print retailer plans to launch some 300 hub stores within the next year. That is on top of the 201 locations it opened this fiscal year.

The push into smaller markets by FedEx and UPS is motivated by the desire to go after the more lucrative small business market that pays higher premiums for parcel services. Kenneth A. May, chief executive of the Kinko's unit, told the Associated Press that the 200 smaller stores opened last year posted higher shipping volumes and revenues, but declined to give figures.

Richard Hallabrin, a spokesperson for The UPS Store, said that UPS in Atlanta was exploring its own opportunities for growth.

The UPS Store operates some 4,400 franchise stores compared to 1,700 corporate-owned FedEx Kinko's print shops.

Read more from David Koenig, AP Business Writer

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FedEx Kinko's CEO, Ken May, says 300 small stores this year, 400 more the next

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Who wins?

If Fedex kinkos pulls this off they win big. If the UPS store holds on, UPS wins. The one constant is that in either case the UPS franchisees lose.

FedEx isn't using capital and labor of captured chumps like UPS

UPS, a respected public corporation, bought MBE CHEAP with the view of capturing the market and increasing their profits in one grand slam with these thousands of stores that would wear the famous brand name of UPS.

Since UPS has no capital investment in these The UPS Stores that wear their brand and becaucse they also get the labor involved to increase UPS profits cheaply, they feel that they have an overwhelming competetive advantage over Fedex and that Fedex can't catch up.

Fedex will support their Fed-ex Kinko operations with the best expertise available and will go after small corporate business accounts for these stores to make them viable. The Fedex Kinko stores are a part of Fedex but The UPS Stores are just a cheaply purchased expendable resource for UPS who will continue to rely on the sheer number of "chumps" who bought the UPS promise and who are forced to stand at break-even or below to prevent the loss of everything they have invested in their businesses.

It is really disingenuous of Mr. Eskew and Mr. Mathis to suggest that The UPS Store owners who stand to LOSE EVERYTHING when their stores fail don't do everything in their power to make their stores work for them. This is why UPS originally decided to capture the market through the purchase of MBE and franchise the stores instead of using their own capital to build these stores and pay a living wage and benefits to employees who would work in these stores. Everyone knows that franchising is a source of cheap venture capital and cheap labor, etc.. for the big corporate idea people and that franchisees who finance and build the physical units have no protections under the law other than Workmen's Compensation. Franchisees can work 60 and 70 hour weeks with no pay or for minimum wage and this is not against the law. Franchisees have no work benefits ---no vacations and no benefits ---unless the business of their own provides the profits to provide benefits. Often they work for nothing and depend on PT help to staff the stores until break even.

The UPS Store is a return to the Mom and Pop concept and "living over the store" and a boon for MBE-UPS who profit on these stores whether they are operating at a loss, breakeven, or a profit. Therein, lies the essential flaw in the relationship that permits UPS to cannibalize its franchisees to maintain visibility on the American scene.

And, even now, UPS counts on this "one constant", i.e. that it is only The UPS Store franchisees who lose as long as these highly "discounted" stores can be sold and pushed by people like FRANMASTER and the IFA -- and as long as UPS can maintain their visibility on Entrepreneur as #5, and on the SBA Franchise Registry which bears an MBE testimonial and sell NEW franchises to NEW chumps.

This appears to be the plan to hold Fedex off. If this plan isn't illegal, it is certaily immoral and unethical and The UPS Board of Directors should take a look at this when their legal officers run around making speeches about ethics and morals in big corporations. The American people believe in fair play and this is not fair play. The color
brown has represented the good service and good will of UPS but it represents something entirely different to those who have been destroyed by the greed and arrogance and dishonesty of the UPS organization.

UPS Chump

UPS will lose its litigation en mass after having wasted a golden opportunity to consolidate the small store market. UPS will bankrupt itself instead of settling with the chumps like me who believed in them. How appropriate that Stuart Mathis again gave the store owners warning today that Fedx will be opened to ebay shippers to continue the slide in pricing. UPS again warning the store system owners that they are going to try and destroy retail pricing at the store level!!!
At least UPS is now warning store owners they are going to destroy the business model they sell.
Since postal rates are up everyone is somewhat comparable in price on many packages. UPS forces price down on the internet by lieing in thier shipping model and upchargeing customers once the package is in the system using thier shipping scanner system to upcharge or apply other hidden charges like extra handleing for non boxed goods to increase thier profits. niether side will win this one.
The FEDX/kinkos store across the street from me sends business every month due to poor customer contact or just plain ignorance. Customers have shown a reluctance to accept 3 day turnaround service on small jobs. UPS loses everyday and thier results show it in decreasing shipping volume shown on thier financials. UPS and FEDX have not a clue what small business wants, they just know how to spend money and energy fighting each other and the expense of stockholders and UPS Store owners. Both sides will lie and destroy everybody in this war of ignorance and greed.

FedEX Will Win

For The UPS Store franchisee, UPS is a more ruthless competitior than Fed Ex. UPS's alliance with Ebay will cause 200 to 500 of The UPS Stores to close in the next 12 to 18 months. Menwhile, Fed Ex will continue to incre3ase its network. UPS will continue to ignore the problem until it starts to lose ARS accounts to Fed Ex. By that time,there will be more Fed Ex Kinkos than The UPS Stores. UPS will have no ability to rebuild the network because of the irreparable harm it has already caused.

There can be only one outcome to this competition.

FedEx and UPS Rivalry

"FedEx isn't using capital and labor of captured chumps like UPS" - Guest

Nope. FedEx is using its own chump capital and labor. It cannot leverage investment like The UPS Store by having franchisees dig deep since FedEx has no franchise owners to leverage. On the other hand, FedEx more completely controls the ship and its direction.

Meanwhile, The UPS Store has a crappy relationship with its franchisees, who are right now tightly stretched. This translates into poor participation and the dragging of its collective feet in any new initiatives until it resolves its issues.

I would imagine TUPSS prez is feeling the heat from Atlanta. Right now is a good time for TUPSS / MBE franchisee associations to apply even more heat of their own. If TUPSS does not need its franchisees cooperation to quickly expand into copy and print, they will soon.

Franchisees, the ball is in your court. What will you collectively do through your independent associations and through the more traditional channel of FAC?

??expanding into copy and print?

Craig,
You must have been sleeping for the past 3+ years. UPS has been pushing document services on the franchisees since 2003. FedExKinkos has been losing $$ in the copy business since the merger.
I'm curious, where did you get the idea to push copy products?

FEDEX VS UPS

Fedex for 2 years now has watched the ups store network crumble. Fedex has timed their retail expansion at the time of UPS store lawsuits from MBE STORES AS WELL AS UPS STORES both class action and individual. Fedex knows only too well that the ups store network has an estimated 70% failure rate. UPS now has the priveledge of its premiere retail outlet exposing every dasterdly program UPS puts out (UPSOVERCHARGEDME.COM ETC.). The UPS SHIELD is continuosly being tarnished and the gold is rapidly turning to brown. UPS will no longer be able to abuse the small investor like the franchisees of the ups stores. PU BOYS IN BROWN!

UPS Exploring Growth Opportunities

Richard Hallabrin, a spokesperson for The UPS Store, said that UPS in Atlanta was exploring its own opportunities for growth.

Looks like Richard missed a golden opportunity to explain the UPS strategy of growing sales by taking business away from The UPS Store.

THE ONLY THING GROWING WITH UPS....

Is the number of stores going bankrupt...closing and or transfering!!Good job Mike Esqew...Good job Stuart Mathis..HEY MIKEY WHEN ARE YOU GOING TO PULL YOUR HEAD OUT OF THE SAND ??? HEY STEWIE WHEN ARE YOU GOING TO PULL YOUR HEAD OUT OF MIKEY'S ASS ?????

FEDEX IS LOSING EBAY / eBay is forcing UPS

If you were to sell a large pair of speakers on eBay, after the intitial details and pictures, you would be prompted to select the shipping rate for the item. hence the LARGE SPEAKERS. if you wanted to use FEDEX GROUND to ship the speakers and offer the rate quote to potential bidders....you would be out of luck. The only option for large items on eBay is UPS. There are freight options, but I am talking about mid to larger items like a pair of floor speakers typically 50 pounds and 30-20-12 inches. Well there is no option for FEDEX ground...none..and you MUST SELECT UPS or the prompt will not list you item for sale. Check it out for yourself...it is a block that eBay's corporate structure has ignored and also FEDX seems unaware. BTW I am very unhappy with eBay at the moment and I have always been satisfied with Fedex as a courier. UPS has always been not-sop-good and their rates are more than Fedex.

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