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Log In / Register | Feb 9, 2010

Best Restaurant Franchises That Are Winning during Hard Times

Papa Murphy's in Murray, Utah
A Papa Murphy's in Salt Lake City, Utah

Twenty franchise brands have shown skilled leadership in standing tall against all other  restaurant chains during these tough times. Nation’s Restaurant News says in their May 18 edition that these twenty “are using numerous moves in an effort to declare checkmate on the economy.”

Here are five of twenty. Each of the brands have experts and analysts discussing why it stands out compared to the rest of the sector.

  1. McDonald’s: A franchisee says the secret to McD’s success is its ability to collaborate with franchisees and to align them with disparate parts of the business through its Plan to Win program.

  2. Papa Murphy’s: Franchisees attribute the chain’s successful growth to the supportive relationship the franchisor has with them and its focus on operations, food and customer satisfaction. Franchisee Jon Willie says that Papa Murphy’s does not sell food to franchisees, a practice that makes franchisees in other brands feel vulnerable to high costs from price gouging of its franchisor.

  3. Buffalo Wild Wings: During tough times, people like to socialize more. Franchisees say the secret to Buffalo Wild Wings is that the system and the franchisees focus on building a socializing business structure around sports. “We try to find employees that, No. 1, genuinely love sports and love to be around people,” says Franchisee Kevin O’Laughlin. “That sort of sets the tone for the restaurant.”

  4. Panera Bread: Nothing about franchisees in this piece. But what drives Panera Bread’s success is incredible financial control and its differentiation when its competitors continue to conform with each other.

  5. Five Guys: With 400 units, Five Guys is riding on the gourmet burger category that has seen a major revival in the last two to three years.” The brand focuses on pushing the quality of their gourmet burger. “We stress that our franchisees, managers and hourly employees are really fanatical about quality,” says Doug McKinney, the chain’s director of training.

Note: Sorry. This article is not online friendly. You’ll have to get a copy of the May 18 Nation’s Restaurant News to read the full article. Most of the articles feature corporate officers and ignore the restaurant owner-operators. Snooze.

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Papa Murphy's concept focuses on franchise relations by Lionel Hutz PA
Lionel Hutz PA's picture

Interesting last paragraph of the article on Papa Murphy's from Nation's Restaurant News.

"The bottom line is that our franchisor is not making money off the products we buy." - Franchise owner Jon Willie

Kevin King, Papa Murphy's senior vice president of development, agrees that the practice has been beneficial. "I like it because it's a simple message to prospects," he says. "There's an honesty there."

Note that the concern is not simply about the actual $$ but the franchisee perception that such practices are unfair and corrosive of franchisor and franchisee relations.

Into one pot by Ray Borradale
Ray Borradale's picture

What do you get when you throw this into one pot: ‘.. collaborate with franchisees' ... ‘supportive relationship' ... ‘focus on operations, food  [quality product and/or service] and customer satisfaction' ... ‘building a socializing business structure' ... ‘incredible financial control and its differentiation' ... ‘fanatical about quality'  Doesn't sound that complex?.

"There's an honesty there." 

The more things change; the more they stay the same.

Souvlaki Hut top franchise by Ray Borradale
Ray Borradale's picture

Thought this may be of interest; Souvlaki Hut top franchise

''But when we examined Souvlaki Hut's success in more detail, it was clear that its focus on training and supporting its franchisees was the deciding factor,'' he said.

The more things change; the more they stay the same.

How does souvlaki hut stack up against shawarma city? by RichardSolomon
RichardSolomon's picture

Who has the best tzadziki? Is the fatoush salty enough or too salty? Is the friki poached in chicken broth and seasoned with fresh parsley and thyme and lemon juice/vinegar? Can you get it on Madnakash?

Does the falafel have little hairs stuck in it for authenticity?

--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Souvlaki Hut? I don't get out by Ray Borradale
Ray Borradale's picture

perhaps a reader could answer these questions - obviously it must be a good product and a decent franchise or the franchisees would be a bitchin .. 

Richard, is there anything you won't eat .... or drink ...

The more things change; the more they stay the same.