| | May 24 | Managing
Two specialists give pointers on hiring good summer help.
"The economy is good and gas prices are down, which means restaurants are in for a strong season, said Greg Moran, CEO of OutMatch, a company that uses predictive technology to help companies vet potential employees.
Simply having enough warm bodies won't cut it, however. Restaurants must employ the "right" people, said Moran, who believes that since the two biggest KPIs in restaurants are guest experience and sales, managers need to consider guest focus and sales ability. Guest focus, according to the OutMatch, measures a person's desire to please customers, while sales ability is a person's ability to persuade others to buy a product or service. In order to find employees who excel in...