| | Jul 2 | Foodservice
Chick-fil-A had the best overall customer satisfaction rating for limited-service restaurant chains and Cracker Barrel was at the top of the list for full-service restaurant chains, according to a survey of thousands of customers.
The top five [for limited service restaurants], in order, were: Chick-fil-A (87 on a 100-point satisfaction scale), Papa John’s (82), Little Caesars (81), Panera Bread (81) and Arby’s (80).
The index, which was based on 4,786 customer surveys, also looked at full-service chain restaurants. Their overall score dropped 1.2 percent, but full-service restaurants remain one of the top four industries in customer satisfaction, the organization [American Customer Satisfaction Index] said. The top five, in order, were Cracker Barrel (83), LongHorn Steakhouse...