If Employees Could Make Up Rules for Customers

Some two years ago, a 26-year old McDonald's employee, Lilac_Elf, posted 43 customer annoyances. Ken Kuhl of the FastFoodFacts blog highlights a few of what can be called unsaid McRules for McD customers. They are unsaid for so many reasons at so many levels.

• Don't confuse franchises! We don't Biggie size, we don't have onion rings or nachos, and no...you may not "Have it your way."

• If you ordered a burger without pickles and they somehow ended up there anyway... just pick them off [yourself] because that's all I'm going to do when you bring it back to me to "fix it."

• Don't come into the lobby two minutes before we close. Chances are I've already cleaned, and it will only cause me to do unspeakable things to your food.

• Don't scream at me if I ask you to repeat your order... we're talking about cheeseburgers, not missiles... so calm down!

• If you don't see tomatoes on the sandwich in the picture don't ask me to take them off. The Big Mac has been around for ages... it doesn't have tomatoes.

• Does this look like Toys-R-Us? Who cares if your kid's got 10 of the same toy already. That's telling me you don't feed them at home enough.

• When I hand you your food and say "Have a nice day," you better respond with a smile, a "Thanks, you too," or at least acknowledge my existence. Its called being polite people.Wow

I'd force a smile too for fear of her doing "unspeakable things" to the food of an irritating customer like myself. According to Ken Kuhl, the posting of this list resulted in Ms. Elf's termination. 

Hope she had a nice day.