Integration Clauses and the New AAFD Standard

Typically when a prospective franchisee buys a franchise, they rely upon a number of things: the sales material, what the sales pitch was at discovery day, some stories from hand picked franchisees, and a general sales line.

None of these representations are in the contract, and are explicitly excluded by what attorneys call "integration clauses" or "four corner clauses".

Worse, for the prospect, when they come to sign the franchise agreement they unwittingly state that they are not relying upon any representations.

Some franchisors are even trying to distance themselves from the representations that they made in their FDD, or Franchise Disclosure Document

As, Dale Cantone, Assistant AG, Maryland Securities Division, noted in a recent ABA Franchising Forum thread,

State examiners are seeing quite a number of FDDs with integration clauses that I think may violate the new prohibition against waivers and disclaimer under the Amended FTC Franchise Rule. For example, a typical franchise agreement integration clause may be

"This Agreement states the entire agreement between you and us related to the subject matter of this agreement and fully replaces all prior agreements, representations, and understandings between you and us, whether oral or written, related to the subject matter of this Agreement."

I think this language is a problem under the new FTC Rule because an FDD contains prior representations and understandings that are disclaimed by the integration clause.

Many franchisors have added language to their integration clauses such as "Nothing in the Agreement is intended to disclaim the representations we made in the franchise disclosure document that we furnished to you."

That phrase (or something similar) certainly addresses any concerns about compliance with the new Rule prohibition. But some fanchisors are using the same integration clauses they have always used. Franchisors and their counsel may want to look again at the FTC's prohibition against waivers and disclaimer and consider whether your integration clauses comply with the new FTC Rule.

The legal significance of the integration or waiver clause should not be understated.

In a recent case, from Pennslyvania, Eric Karp wrote:

"The parol evidence rule generally bars the admission of extrinsic evidence of prior or contemporaneous oral agreements, or prior written agreements, to explain or vary the meaning of a contract where parties have reduced their agreement to an unambiguous integrated writing. Cottman Transmission Systems, LLC v. Kershner (pdf), 536 F.Supp.2d 543 (E.D.Pa.,2008) it was recently held that the parol evidence rule prevents the franchisees in that case from relying upon the franchisor's UFOC to establish their claims of fraud in the inducement and negligent misrepresentation.

The Kershner franchisees assert that the franchisor made inaccurate Earnings Claims in its UFOC, thereby distorting the facts upon which the franchisees had based their investment decisions. The court held that the merger and integration clauses contained in the agreements preclude the franchisees from claiming reliance upon representations in the UFOC.The court accordingly granted the franchisor's motion to dismiss the claims of fraud in the inducement and negligent misrepresentation."

In response to this problem and others like it, the AAFD recently passed a new Standard.

Standard 15.5.Representation Disclaimers. Without limiting any obligations that a franchisor might have under applicable law, a franchisor should not disclaim or require a franchisee to waive reliance on any representation made in the franchisor’s disclosure document, including its exhibits or amendments, or in the franchisor’s authorized written or visual franchise marketing materials.

The proposed comment, but not adopted commentary is:

This prohibition is intended to prevent fraud by preserving the completeness and accuracy of information contained in disclosure documents. Franchisors routinely seek to disclaim liability for statements made in their disclosure documents through the use of blanket contract integration clauses in their franchise agreements. By signing a franchise agreement containing such a clause, franchisees arguably waive any rights they may have to rely on information contained in the disclosure document. The use of such clauses, therefore, may lead to deception by enabling franchisors to make incomplete, inaccurate, or even false statements in their disclosure documents, while prospects effectively waive reliance on any such statements by signing the franchise agreement. The integrity of a franchisor’s disclosure document is critical to prospective franchisees. The prevalent use of integration clauses to disclaim liability for required disclosures undermines the very purpose of the disclosure document, which is to prevent fraud and misrepresentation in the pre-sale process by ensuring prospective franchisees have complete and truthful information from which to make sound investment decisions.

The commnentary will be discussed between now and the September, 2008 meeting, where it is anticipated that it will be voted on.

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Disclosure, just don't rely on it as being truthful.....

So to summarize, the FTC requires a franchisor to present a Franchise Disclosure Document.  Presumably, this document has information critical to the potential franchisee's decision making process.  Then when it comes time to sign a Franchise and Trademark Agreement, that agreement says, in effect, you cannot hold the Franchisor accountable for ANYTHING stated in the FDD.  Thus the conversation goes something like this....

Franchisor..."Here's all the information you need to see that our system provides you a golden opportunity for success."

Franchisee..."It all sounds great, where do I sign?"

Franchisor..."Right here where it says even if all the information we provided was bold-faced lies just designed to convince you to invest your money, you can't do anything about it."

Franchisee..."Outstanding.  Great way to start a long-term business relationship."

Franchisor..."Welcome aboard, please make sure to sign the check."

Thats right Mufflerman

Write down a franchisors disclosures. Make it a game and prove their disclosures are lies. The sales person in most franchisors are the best poker faces in the world.

I would never do a business deal on the phone. Some of the Cuppys people sent a check after talking on the phone. Which I believe it is the zors fault because they know better.

Like Richard Solomon says you have to guard your assets.

When it comes to 10's of thousands of $ assume everyone selling the product is lying. If it sounds good it probably isn't.

I also believe most people are not informed about sharks. In the franchise world good people are more proned to be a victim. Believe me I know. I have to admit even a meeting with the zor or sales person can be deadly too. These people do not get ahead because they are lousy sales people. They are smooth and good at what they do. They are called con men. It is nothing but a game to these bad people.

What amazes me is they always throw it back on the one putting the money upfront. Maybe what people need to do is tell these crooks, "Your not getting a check until you prove to me you are not lying, so until then good-bye." That puts DD on their court. Either way it will save you alot of money.

That's the Pennsylvania rule and maybe a few more, but

it's a minority rule. Most states laws provide otherwise.

Your local lawyer has probably never encountered such a question in his whole life, and would never spot that you are about to get screwed.

But you could get screwed in a majority law state also, through a provision in the agreement that Pennsylvania law applies (if the franchisor or you happen to be in Pennsylvania). You could also get screwed in a majority law state if the judge/jury believed that you did not really rely on the false informatin in making your purchase decision.

Take, for example, a person who bought the franchise because his friend/relative whom he trusts says that he has one and that he is really doing well and is very happy. A judge/jury could find that this endorsement is what you relied on, not the information in the FDD. What you say on the witness stand about your reliancne could also go a long way in defeating your claims.  Many good cases have been lost because the key witness/the plaintiff had a very bad day on the stand. Witnesses have to be prepared to tell the truth in a very matter of fact manner, and to stay on message and not wander into other areas. Self justifying, whining witnesses are death. Juries and judges hate them.

You could also have a lawyer who is not a real trial lawyer. Trial lawyers are different folks from everyone else in this world. If you are not use to being around them, you will immediately recognize one when you encounter one. Moreover, divorce lawyers are not good business trial lawyers. Divorce trials are all about whining and complaining - wandering all over the globe to accuse your about to be former spouse of everything including failing to clean up after going potty. Business dispute trials have to be very sharply focused or the jury/judge can get lost and find against you in a very deserving case.

What all this tells you is that you need a very experienced franchise lawyer to help you do the pre investment due diligence, not just read the contract - and you need a very experienced franchise trial llawyer in any dispute resolution proceeding. 

--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School

Reviwing the FDD

Richard;

I have had some very experienced trial lawyers tell me that they would rather have plaintiff who said that they didn't read the FDD, couldn't understand it rather than someone who read it and was fooled by it.

What is your view on that? 

Michael Webster PhD LLB
Franchise News

Plaintiff knowledge

I would rather have the plaintiff tell the truth and then we go from there.

A plaintiff who invested a half milion dollars - cash and contingent liabilities - who says he didn't read the FDD will almost always be viewed as a liar and have a tough time with any credibility issue.

He can't have been mislead by anything in the FDD if he didn't read it. DUH!-

Maybe representing morons is a craft in Canada. In the USA no one will believe that you parted with that kind of dough on a crap shoot without reading the FDD.-

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School

Re: Plaintiff knowledge

Agreed.  I can live with the "didn't completely understand it" statement, but I don't want an "I just didn't read it" plaintiff.

Plaintiff Knowledge

I agree with both Richard and Howard, which leaves me at a loss to understand why these other attorneys - who are representing US citizens- say otherwise.

I must have misunderstood what they were saying - because it makes little or no sense to me.

How do you deal, on the other hand, with individuals who have signed off on questionnaires that effectively relieve the franchisor of any liability for misrep?

You can email me privately, on this one. 

Michael Webster PhD LLB
Franchise News

It depends upon what the "sign off" form says, but

if the sign off form says that he was not told anything that contradicts or otherwise controverts or modifies what the FDD says, his position should be that there were numerous things said to him that were misleading, but that could not be identified as misleading at the time he signed off. Some of the misrepresentations came to be understood as lies only after he became a franchisee and started operating the business.

The sign off documents are at a moment certain, and usually they don't deal with misrepresentations that could not be indentified as misrepresentations until later on.--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School

Preparing a witness ot testify

is really an art form. I think I'll just publish as a blog post my own approach to preparing witnesses to testify. Then you can see that it's not enough just to tell a client "Get up there and tell the truth."--

Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School

Witness Preparation

That would be useful. 

Michael Webster PhD LLB
Franchise News

Cottman conflates improperly

The quote excerpted by Webster leads to the conclusion that the court is improperly conflating a "Merger/Integration" clause with a "No Reliance" clause.

The M/I clause simply states that you cannot introduce extrinsic evidence ("parol evidence"), but mainstream law has held that if you are making a claim for fraud, the entire contract (including M/I clause) might be thrown out.

Since an essential element of a fraud claim is reliance, most well-drafted contracts contain a "no reliance" claim. As Webster pointed out at the AAFD meeting (and Robert Tingler has pointed out previously as well), the "no reliance" language can enable far more mischief than the M/I clause itself.

The idea of disclaiming FDD language (whatever the conceptual basis) is absurd and Dale Cantone is correct. However, it is important that franchisees understand that there are valid reasons for mechanisms to preclude introduction of parol evidence, and courts are generally hostile to those who seek to introduce it.

Paul Steinberg
Franchisee Attorney, New York City, Ph: 212-529-5400

In the matter of "Reliance" and the FDD

What is your take, Paul, on how the "prohibitions" in the new rule will impact on disclosure? Won't these new? prohibitions against disclaiming what is in the FDD be overcome in the end because of the language of the new Rule?

Crystal ball

An interesting question. My guess is that NASAA will be influential in this, and hopefully Mr. MauMau can persuade Dale Cantone to come on BMM and discuss.

Paul Steinberg
Franchisee Attorney, New York City, Ph: 212-529-5400

The Franchisor's Approach

At the Standards meeting, I asked Warren Lewis, how franchisors would likely draft their intergration/merger reliance clauses.

He gave us language which would not try to resile from the FDD disclosure requirements.

Pretty easy pickings to in a little FTC state to whack a franchisor who fails to comply - the threat of regulatory investigation is probably annoying enough for franchisors to comply.

Any franchise system that doesn't is just being silly - but if you read the recent ABA forum rant on this, you can pick out the systems that might try to be silly. 

Michael Webster PhD LLB
Franchise News

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