Jay Alexander - Low Turnover Rates in Fast Food

KFC's first franchisee, a master franchise group called Harman Management Consultant, speaks on how to keep managers. Restaurant managers and assistant managers that stay on between 17 to 20 years? And the name card shows the uncommonality of this Master Franchise of some 325 units, KFC's largest master franchise. It shows a mission statement that says, "To provide a caring culture of service, success, and ownership." Blue MauMau speaks with Jay Alexander, Operations Liaison. Here's their secret (in mp3 format for your Podcast library).