Operating a business

BusinessWeek’s fourth annual customer service awards is handed out not to companies like American Express but also to franchise brands. Out of 25 customer service champions, here are three franchisors from this year’s list of winners.

Operators of some of the top restaurants in Georgia, Florida, California and New York have discovered that they have been victims of  reservation scammers.

In the YUM earnings call today, several KFC and franchisee related questions and discussions arose. In summary, David Novak indicated that they would continue to work the

Sales in Panera Bread company-owned stores rose almost 7 percent during the first 27 days of the third quarter while sales in franchise stores rose 6.3 percent.