UPS Denies Franchise Failure Study, But Court Unseals It

ATLANTA – Last October United Parcel Services spokesperson Norman Black emphatically stated in an interview that he could not confirm that UPS or Mail Boxes Etc. (MBE) had engaged the services of the Boston Consulting Group to conduct a major study (pdf file, 15 pgs) on the financial health of the franchise stores. When informed that a deposition question to MBE in-house counsel Rich Kolman allegedly revealed that “77 percent of the network, meaning 77 percent of the stores, were operating at “either an at risk or worse status,”  Black replied, “We don’t need an outside consultant to tell us the health of our network. I want to be very clear here. I have no idea what you are talking about.”

The court has now just unsealed that study.

Read the full story at Blue MauMau, daily news for franchise owners

Other recent The UPS Store / Mail Boxes Etc stories on Blue MauMau:

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• Mail Boxes Etc Franchisees Head to Trial with Crucial Exhibits in Hand 
• Canadian Mail Boxes Etc Franchisee Wins

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