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Usefulness of NRN Annual Rankings

Paul Steinberg's picture

National Restaurant News' 3-Year Comparison's Is A Must-Read for Franchise Wannabees

The June 25, 2007 issue of Nation's Restaurant News is a must-read for anyone owning or considering purchase of a restaurant franchise. The 3-year comparison of gross sales, sales per unit, and market share is coupled with a detailed analysis of each segment (pizza, sandwich, coffee/ice cream, etc). For example:

  • those considering Cold Stone Creamery might want to know that sales for the last 3 years have been declining, from 391K to 383K to 364K.
  • Those who say that zor and zee interests are aligned might want to discuss the sandwich chains, where Subway and Quiznos comps are flat to down, while US domestic gross (on which zor revenue is based) increased by 16.37 percent and 7.53 percent respectively.

The Nation's Restaurant News website has further details, including how to purchase a copy of the issue. Unlike Entrepreneur and it's ilk, NRN is a legitimate trade publication which is respected for its journalistic integrity.

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Cold Stone by Guest
As a current Cold Stone owner, it is important for me to point out that those numbers are off. Cold Stone bases thier sales off of gross figures so the $360K average is more-likely closer to $330K. Also, anyone looking at Cold Stone should NOT even look at the national average. There are many markets where the average sales per store is closer to $200K/year. This is a huge problem with cold Stone since the break-even point is over $300K for these stores. There is a problem with the company's business model - admitted by top-level execs at Cold Stone - that is not being disclosed and poptential buyers need to be forewarned. Also, based on sales, the stores are way too expensive to open. Right now, it costs about $300-450K to open a Cold Stone. With that up front cost, if a store is doing less than about $350K net per year with a debt service on a 250-300K loan, it is not going to be profitable after 50% food and labor, 9% royalties, 15-20% rent and 12% debt service. That would leave about 9% (about 30K) to cover all of the other operating costs. The only one making money is Cold Stone.
Older Thread on CSC by michael webster
michael webster's picture

Paul,

You might be interested in this thread, from 1.7 years ago at franchise-chat.  

Michael Webster PhD LLB

Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


Disguising the True Risk ----Cold Stone by Guest
Thanks for the warning. It appears that the real risk of buying a franchise can be routinely disguised in the UFOC's under current laws. Again, the franchisor can survive because of their ability to churn failing stores and sustain their visibility in American communities. This visibility helps them to continue to sell new franchises on the market. Customers who frequent Cold Stone think that these stores must be a gold mine for the owners, but, of course, a great portion of the public has no idea that these stores are not owned by Cold Stone. Cold Stone sounds like the UPS and Quiznos scenario where it is hard to break-even amd there are many failures, but the franchisor is still pulling in profits from those who pay royalties when the frasnchisee is operating at a loss, a profit, or at breakeven. The blurring of identities in the franchise world between the ZOR and the ZEE and the constant PR about the success of franchising and the failure of the UFOC's to require the ZORS to disclose the true and KNOWN risk of the investments results in much pain for ZEES who are really just a source of venture capital for ZORS. Thanks for getting out here with your info. Not too long ago, we had someone who wanted to buy a Cold Stone because the wife liked Cold Stone so much. At least one of our readers warned them that the guy you might see mopping the floor at midnight was probably the owner and to Let the Buyer Beware.
CSC Failure Rate and SBA Loan Default List by Guest
Again, we can see how the SBA Loan Default List, that is ONLY available on Blue Mau Mau to viewers, misleads both prospective franchisees and the banks as to the actual failure rate of first-generation franchisees who have used loans other than SBA losns to finance the purchase of a franchise. We see too that the government is willing to guarantee loans with very high failure rates and the banks are apparently willing to make loans on franchises without knowing the true and actual failure rate of the business plans. This is evidence, of course, that the risk factor is obscured under government policy because who would want to negotiate a loan to build a new franchise unit for a franchisor who was experiencing 20%, 30%, or 40% failure rates of first-generation franchisees. I have been told that the only due diligence the bank owes is to the stock holders and if the collateral on the loan is there, they have no due diligence obligation to investigate the risk of the investment in which the borrower is investing the loan proceeds. However, with the advent of the colapse of the sub-prime mortgage market and the insecurity of the real estate market and the drop in sale prices of existing homes, how can banks be making home equity loans without putting their stockholders at risk. Isn't it dangerous for the banks not to know the real and true failure rate of first-generation franchisees that is known to the ZORS. Hasn't their failure to know been a type of subsidy for the franchisors?
ANOTHER FAILING COLD STONE FRANCHISE by Guest
I too, am an angry, bewildered franchisee. I paid $375K for my store. Cold Stone boasts a 20% profit on its average store, and 'average" stores (according to CS) do approx $420K in annual sales. BULL!! My store did less than 300K the first year out, and has declined significantly every year since! (Despite the fact that I have followed Cold Stone's "Prescribed" marketing plan to the "T") I'm in California, and I will be closing my store before winter is over, because we won't make it through another winter. My neighboring stores are getting ready to do the same thing! I know over 12 different franchisees who are in the same boat that I am in...and it's sinking fast! BUYER BEWARE! I wouldn't sell this store to anyone knowing what I know today! Why set someone else up to fail?? I'll just take the HUGE loss, close it up, and wait for the next door to open! P.S. Even Cold Stones own Corporate employees say that the only people who actually make money on these stores are the 2nd, 3rd, or 4th owners who get the stores for nothing!
TRACKING THE NAMES OF THE PRINCIPALS by RichardSolomon
RichardSolomon's picture

Remember who controls this company - one of the more notoriously abusive people in franchising. With the ethics/honesty of the company set at his level, Coldstone and any related franchise opportunity ought to be a clear FranWhack. 

Richard Solomon
www.FranchiseRemedies.com


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
And what about fluoridation? by Guest
Fluoridation is another conspiracy brought to us by the franchise industrial complex amalgam of the SBA/FTC/CIA/ABC/LMNO/XYZ. FranDATA must be stopped! If you want to help send your support to www.stopthefranchiseslaughterofinnocentlambs.com
CSC Failure Rate by Guest
When I first got into Cold Stone several years ago, my bank did look at the failure rate, which was relatively low at that time. The bank even pointed that out to me. But, after trying to work with a dozen banks to re-finance a store, I can defiantly see a lot more hesitation today from lenders when it comes to doing business with Cold Stone franchisees. This is just one more reason why Cold Stone is a bad investment. If you pay $300-400K for a store today and try to sell it a year from now, Cold Stone will turn around and tell you that you can only sell it for $150K – or less because, based on today’s sales, anything over that will not fall within lender's guidelines. That is because unit sales have been declining for the past few years and the closure rate is growing. Stores are performing under the break-even point and that is why there are hundreds of Cold Stones for sale for less than half of what the original investment was. The stores do not support the debt – or the high rent and people will do anything to get out from under the loan & the lease. Even at half of the original cost, these stores are a hard sell.
Item 19 Earnings Claims by michael webster
michael webster's picture

1.  The current reported average is 360k, and less than 30% of mature stores reached 360k or more.

2.  Did you ask for and receive the substaniation of these claims, as stated in the earnings claim?

3.  Did you calculate the average gross based on the royalties reported in the UFOC financials?

Michael Webster PhD LLB

Franchise News


Michael Webster, a franchisee attorney in Toronto, Ontario, publishes a website on business opportunities and franchises called "The BizOp News"


COLD STONE CORP. BROKE ME by Guest
Cold Stone tells you where you must buy supplies or be fined, they get a kick back. They decide the amount of rent that will be paid, and take a cut. Require training and make you pay for it, or you'll be fined. They get daily sales reports through the computer/register, but if report is 'missing', which magically happens at least once a week, they fine you. When corp.is asked to confirm payments made/taken toward royalties and advertising they have a 'problem with their computer' and can't find a record of ANY payments. They make a huge amount of money in fines for things they came up with or caused, and kick backs from suppliers and property managers. I will be closing 2 stores at month end walking away with zero. I invested over$700,000. If I sell it, pay transfer fees to cold stone, plus broker fees,one that cold stone recomended I'll be down another $40,000 plus.
CSC sounds almost as bad as UPS experience by Guest
Does CSC get out there like The UPS Store and find 3rd party buyers to acquire these CSC stores in 3rd party takeovers or fire sales? Are you held in place by your long-term lease?
Saddened by Bubba Sparky
to find out this is not an actual website, and I was beginning to think anonymous guest cared.
More Cold Stone Fraud by Guest
I, too, am a Cold Stone franchisee. In less than 18 months, I have lost $600,000+, and am now broke facing a bankrupcy. I listened to these crooked bastards at every level of the organization, and they sucked me into buying two more awards. Now I can't even GIVE away any of this. What is surprising is that apparently Cold Stone has done nothing illegal! Most of the franchisees are in the same boat I'm in. We will lose literally millions of dollars to the CSC promises, but there is nothing we can do about it except warn everyone we know. Now that they are turning their attention to international stores, it's the rest of us be damned. We all can tell the same story. The bottom line is STAY AWAY FROM THESE CROOKS!
NAMES OF PRINCIPLES? by Guest
Are you referring to the previous "principals"? Or the current Kahala-ColdStone "Principals? Just curious. I too am a franchisee who is losing her shirt!
Portrait of just who buys Coldstone (or any) ice cream deal by RichardSolomon
RichardSolomon's picture

A west coast lady called last week to ask me to make a Coldstone franchisee who is trying to sell his business show her the tax returns - he refuses, says she, and I want this store.

When I told her that is not the way to go about selecting a small business to invest in, she became defensive and accused me of trying to rip her off for fees when all she wants is a simple letter from me demanding the tax returns.

I think I am coming to the end of my interest in trying to help people sort this all out. I may just have to stop being angry about things I am coming to believe just can't be remedied.

While this is an extreme example of what I get day in and day out, it isn't really that far off the level of perspicacity of the people who buy these deals. Education level and job history do not imbue these folks with the requisite sensitivity to perceive that it is really not as simple as it is presented to them. The Mensa folks buy awful franchises and have to deal with ego issues that Sigmund Freud couldn't sort out. So, I Q means nothing.

I'm about ready to climb down off the due diligence cross and go do something less stressful, like crisis management counselling. In crisis management, people really do want help and are willing to provide a budget for it.

Expect to see a happier and more congenial Richard Solomon  henceforth. FranWads be damned!--

Richard Solomon, FranchiseRemedies.com,  has 44 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Cold Stone Fraud-Quiznos Fraud-UPS Fraud by Guest
Yes, unfortunately, the UFOC's are nothing more than a license to steal and ZEES are offered up as sources of capital and labor to allow the ZORS to survive the best way they can. You are correct. They have a big International Market, the global economy, in which they can spread these immoral and exploltive business practice to new markets that will hold up their bottom lines. Why aren't you more angry with government who permits the ZORS to do this to ZEES because it is so good for everybody but the ZEES?
CSC by Guest
Yes they do however there have been so many CSC stores closing lately that CSC does not even bother to try to keep them open to sell them to a third party anymore. They can't keep up with the demand. Watch for MANY stores closing this year. CSC is the tenant on all leases and the franchisee is on a sub-lease.
Could not agree more by Guest
I am also a Cold Stone owner who is getting out the hard way by closing my stores. I just can't deal with those crooks any more. Have lost over a million and Cold Stone DOES NOT CARE. Now they have made it close to impossible to sell your store - if you can even find someone who would be willing to buy it. You are right that you can barely give these stores away. Have you heard of a national association similar to the tsfa? I believe there is one in the works.
CSC Avg Sales by Guest
I am also a CSC franchisee that is trying to sell. However, I have a slightly different take than some of the folks on here. First of all, I think "average store sales" are really irrelevant. If you are opening a new store or buying an existing store, the only thing that matters is the average volume in your market. I have two stores, one doing slightly below avg ($350) and one doing above ($475). Cold Stone has been a marginal partner, but I have a good location and a great location (both in Pennsylvania) so combined with the CSC brand (which does carry some weight) we have done ok. CSC has provided almost no support, but we haven't really needed much. I think, at the end of the day, with any business but especially with a franchise with a seasonal product, everything boils down to individual market dynamics, location, and managing the smallest details. In our case, my operating partner is an idiot and can't manage expenses. Our stores have been profitable, but could have done better if we had managed labor and food costs more closely.
yikes... by FuwaFuwaUsagi
FuwaFuwaUsagi's picture

Richard writes:

I'm about ready to climb down off the due diligence cross and go do something 

My reply:

Are you serious or is this hyperbole?

Concerned, 

FuwaFuwaUsagi

FuwaFuwaUsagi

"Never underestimate the power of stupid people in large numbers." 

Probably not really serious, but by RichardSolomon
RichardSolomon's picture
I'm probably gonna stop being the Mouth of the South about it. There's just too much other business.

--

Richard Solomon, FranchiseRemedies.com,  has 44 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
: ( by FuwaFuwaUsagi
FuwaFuwaUsagi's picture

Richard:

This is understandable.  It seems the viable market for due diligence services is exceedingly small.  

It is unfortunate.  Apparently those willing to seek out proper assistance are those least likely to need it and those who seek out specific assistance are simply trying to confim their own bias ignoring the obvious: that their emotional investment renders them impotent in terms of judicious venting of the opportunity.

After reviewing the market for due diligence services I have been forced to conclude that this is simply not viable as a solo business  focus.

FuwaFuwaUsagi

FuwaFuwaUsagi

"Never underestimate the power of stupid people in large numbers." 

It's out there for whoever wants it by RichardSolomon
RichardSolomon's picture

Between my own web site and my blogging, I have put out a mountain of due diligence material that is very easy to find. Google collects it all, regardless of where I may have put it, and the material is quickly available from all resources.

Anyone interested in not being fleeced on a bad franchise investment choice just has to be smart enough to go look for the help. I'm done. There won't be any more from me about franchise due diligence.

Matthew 7:6--

Richard Solomon, FranchiseRemedies.com,  has 44 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School


Richard Solomon, FranchiseRemedies.com,  has over 45 years experience with franchise litigation and crisis management. He is a graduate of The Citadel and The University of Michigan Law School
Franchise "consultants" are there to save the day! by Truth in Franchising

All those folks that need a franchise concept idea can bring their biases with them to a franchise "consultant" to find one and then get help from the "consultant"  to build a stronger bias for confirming their choice based on the "consultant's" vast knowledge of franchising and deep concern for their "client". 

Much faster, cheaper, easier, better than a Solomon or Webster type franchise attorney since there is little chance that the "consultant" will challenge the bias they help build.

The Truth Shall Set You Free!

TIF

P.S. To all you purported franchise "consultants" that are in fact brokers please tell the truth and stop pretending to be "consultants"!

The Truth Shall Set You Free!

TIF

Solomon-san writes: I'm by FuwaFuwaUsagi
FuwaFuwaUsagi's picture

Solomon-san writes:

I'm done. There won't be any more from me about franchise due diligence.

My reply:

There is little more to be said here, other than bring closure to this from an archival perspective.  

In the end it appears that (warning - sweeping generalization) propspective franchisees are simply unwilling to pay a fee that compensates a "professional" for the level of service needed to perform due diligence in a client-fiduciary relationship.

FuwaFuwaUsagi

"Never underestimate the power of stupid people in large numbers."

FuwaFuwaUsagi

"Never underestimate the power of stupid people in large numbers." 

Lawyers' Duty of Care by Guest
Human beings (as opposed to a thoroughly discredited fictitious economic model called homo economicus) will continue to bring their weaknesses, shortsightedness, laziness, fears and hopes to the secular priesthood for absolution. I know. I did. Attorneys might be held accountable for exercising their fiduciary duties, as they are in other service markets. It seems like a professional quality problem to me that can be solves via ISO standards. Getting all lawyers to do as good a job as Richard does at the cost of a house inspection: Are we willing to go there? Is the industry on its knees enough? What technologies are out there that would enable those information management and quality objectives? Les Stewart