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UPS Store Promotes New President to Replace Mathis

The UPS Store, Denver
A Denver franchise of The UPS Store. photo/js

SAN DIEGO – A week after Quiznos announced Stuart Mathis as its new CEO and president, The UPS Store named Tim Davis as his replacement.  Davis fills the leadership hole in the retail packaging and shipping company, which also franchises under Mail Boxes Etc.

On the day of Quiznos’ announcement, The UPS Store and United Parcel Services in Atlanta did not return telephone calls seeking comment as to who would be taking Mr. Mathis’ place. When UPS announced on July 25 that Davis would replace Stuart Mathis, it stated "Mathis announced his retirement last week.” There was no mention that he had departed to Quiznos, which had been reported in trade journals and newspapers on July 18.

Davis has served as vice president of operations for The UPS Store network since 2009, after joining the company in 2002 as vice president of technology. During that time, he also held the position of vice president/general manager of iShip, Inc., another UPS subsidiary.

"Since joining the company 10 years ago, Tim has demonstrated his ability to help The UPS Store network meet its operational objectives and grow the business by better serving our customers and franchisees," said Myron Gray, UPS's president of U.S. operations. "I have every confidence that he can lead our franchise owners to even greater levels of growth."

Prior to joining The UPS Store/Mail Boxes Etc., Davis held a variety of leadership positions for ConnectShip, Inc., including VP of operations and sales. The release states that the newly appointed president is also a former captain in the U.S. Marine Corp and a Gulf War Veteran.

UPS Store owners learned about the departure of their president from newspapers and national trade journals such as Blue MauMau. They were not notified by UPS until July 25, when the company announced Davis would replace Mathis.

So what do franchisees think of UPS’s lapse in appointing a new leader for its franchise organization? One store owner, who asked to remain anonymous, quipped, “Being leaderless for the week was probably an improvement.”

There has been speculation within the UPS Store/Mail Boxes Etc system that Mathis and Rocky Romanella, vice president of retail services, had expiring contracts with the franchise chain, since the 2001 takeover by shipping giant United Parcel Services. The acquisition was orchestrated by James H Amos, at that time CEO of Mail Boxes Etc. Romanella announced his retirement at this year’s annual convention in Las Vegas, while Mathis was silent.

Today, the franchise chain boasts 4,700 locations throughout the United States, Canada and Puerto Rico.

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About Janet Sparks

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Janet Sparks is the former publisher of the Continental Franchise Review, an industry newsletter that covered the franchise community for over 30 years. She has also been a columnist for a leading franchise magazine for the past 13 years. Today she is an independent journalist who engages in investigative reporting, tackling complex issues that impact the franchise industry.

Janet can be reached at or at 303-799-7398.