A Franchisee's Glee-Fee-Me-Free-See-We Stages
For those who may not be familiar with Greg Nathan and/or his “6-Stages of Franchise Relationships”. Greg comes to us from ‘Down Under’ and I believe he’s been spotted here in Bluemaumau land a time or two. He’s a corporate psychologist and internationally recognized expert on the franchise relationship.
Greg explains that nearly every successful franchisee moves through six distinct stages during their relationship with their franchisor, and those stages are:
- THE GLEE STAGE: I’m happy to be a franchisee of this franchisor.
- THE FEE STAGE: Although I’m making a living the franchisor is taking all the profit in royalties.
- THE ME STAGE: I’m successful, because of “me and my hard work”, not because of the franchisor.
- THE FREE STAGE: I don’t like all these restrictions ‘SET ME FREE”.
- THE SEE STAGE: Okay, I guess I get it and my franchisor does bring something to the party.
- THE WE STAGE: This is the stage were the franchisee fully understands the dynamics of the ‘interdependent’ relationship, and the SYNERGY of FRANCHISING begins to take place!
Both Franchisees and Franchisors will be well served by understanding these 6 Stages of the relationship as explained by Greg. Each stage is natural, and for the most part inevitable. They are going to happen, just like everyone is a little nervous on the first kiss, getting their drivers license, or speaking before a crowd. They are just part of the process.
If and when both Franchisee and Franchisor understands that most franchisees will go through these stages, it makes it a lot easier to deal with the unique attitudes involved at each stage.
Believe & Succeed,FranSynergySynergizing Franchising 1 Franchise at a Time!www.fransynergyinc.com
Comments
The E Factor
This model is featured in two books by Nathan
The E Factor and Profitable Partnerships which can be purchased at his website www.franchiserelationships.com These books are well worth reading, especially for franchisees and franchisors.
Greg also gave us permission to publish this model in our new book Street Smart Franchising which you can get at amazon or Barnes and Noble.
Joe Mathews
Franchise Performance GroupCo-author Street Smart Franchising
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Thanks Joe
Thanks Joe....for adding to what I could not remember and did not take the time to research...
Believe & Succeed,DaleFranSynergySynergizing Franchising 1 Franchisee at a time!www.fransynergyinc.com
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Thanks Joe
Thanks Joe....for adding to what I could not remember and did not take the time to research...
Believe & Succeed,DaleFranSynergySynergizing Franchising 1 Franchisee at a time!www.fransynergyinc.com
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Shareholder Wealth UP? No...then it's a Hobby
Joe & Dale,The only reason a business exists is to increase shareholder wealth. No other reason. Nothing makes up for this deficiency. No wiggle room. Sorry. No door prizes. If it Does, It Does. If it Doesn't Who CARES?If the risk-adjusted rate of return on invested capital is NOT achieved by a franchisee, the enterprise can be many things (ie. lifestyle augmentation, education, hobby, etc.) but it is NOT a business.Mr. Nathan may be a fine person but let's not distract anyone from anything: If it doesn't jingle it doesn't count.Using this test, these 6, 66 or 666 Steps don't count and discussing them further is a waste of zeroes and ones.Les Stewart, MBAIndustry Investment AnalystFranchiseFool.com :: the Wise learn to say No
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Shareholder Wealth UP? No...then it's a Hobby
Joe & Dale,The only reason a business exists is to increase shareholder wealth. No other reason. Nothing makes up for this deficiency. No wiggle room. Sorry. No door prizes. If it Does, It Does. If it Doesn't Who CARES?If the risk-adjusted rate of return on invested capital is NOT achieved by a franchisee, the enterprise can be many things (ie. lifestyle augmentation, education, hobby, etc.) but it is NOT a business.Mr. Nathan may be a fine person but let's not distract anyone from anything: If it doesn't jingle it doesn't count.Using this test, these 6, 66 or 666 Steps don't count and discussing them further is a waste of zeroes and ones.Les Stewart, MBAIndustry Investment AnalystFranchiseFool.com :: the Wise learn to say No
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Purpose of a business...
I am among many who actually teach that the purpose of a business is:
TO ATTRACT - RETAIN & GROW CUSTOMERS!
The business owner/stockholder(s) Purpose for starting a business may be to enjoy a profit from the business. The Purpose of a business is as stated, and Profit is a by-product of doing that well.
Believe & Succeed,DaleFranSynergySynergizing Franchising 1 Franchisee at a time!www.fransynergyinc.com
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Purpose of a business...
I am among many who actually teach that the purpose of a business is:
TO ATTRACT - RETAIN & GROW CUSTOMERS!
The business owner/stockholder(s) Purpose for starting a business may be to enjoy a profit from the business. The Purpose of a business is as stated, and Profit is a by-product of doing that well.
Believe & Succeed,DaleFranSynergySynergizing Franchising 1 Franchisee at a time!www.fransynergyinc.com
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Cash flow versus Customers
Dale,You can believe what you like, of course. However, your approach may or may not be lead to sound business decision making for others. Having the necessary numbers of customers can result in success but it can also result in total business failure. Revenue minus CostsProfitability or sustainability happens only if the total gross margin exceeds total fixed costs by enough to compensate the shareholders for their risk adjusted capital over a relevant time period.Customers are a key element but I have yet been able to convince my banker to let me pay my mortgage with customers. All other industries and capitalism seem to have settled on currency as the measure of business success or failure. Franchisor Self-InterestGoodness knows if anyone has been a franchisee, they're used to hearing their franchisor's mantra: "Grow your Business" [increase sales irrespective of franchisee's profitability].Investors should grow their business when it is in their interests to do so [increased cash flows to franchisee] and not to please someone else. Growth for the sake of growth is not, in itself, a rational business objective.Higher sales profits franchisors. It may or may not serve the small business investor's interests.Les Stewart, MBAIndustry Investment AnalystFranchiseFool.com :: the Wise learn to say No
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Cash flow versus Customers
Dale,You can believe what you like, of course. However, your approach may or may not be lead to sound business decision making for others. Having the necessary numbers of customers can result in success but it can also result in total business failure. Revenue minus CostsProfitability or sustainability happens only if the total gross margin exceeds total fixed costs by enough to compensate the shareholders for their risk adjusted capital over a relevant time period.Customers are a key element but I have yet been able to convince my banker to let me pay my mortgage with customers. All other industries and capitalism seem to have settled on currency as the measure of business success or failure. Franchisor Self-InterestGoodness knows if anyone has been a franchisee, they're used to hearing their franchisor's mantra: "Grow your Business" [increase sales irrespective of franchisee's profitability].Investors should grow their business when it is in their interests to do so [increased cash flows to franchisee] and not to please someone else. Growth for the sake of growth is not, in itself, a rational business objective.Higher sales profits franchisors. It may or may not serve the small business investor's interests.Les Stewart, MBAIndustry Investment AnalystFranchiseFool.com :: the Wise learn to say No
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Les..You're Right Cash Flow is King!
Les:
Thank you for the reply post which I can relate to. Your post is exactly right! As I stated previously I teach that: The Purpose of a Business is to Attract - Retain & Grow Customers.
THE FIRST KEY to creating a successful franchise (business) that I teach to Franchisees, is that the TOP LINE (Gross Sales) HAS ABSOLUTELY NOTHING to do with the BOTTOM LINE. We all know of many successful businesses with SIGNIFICANT Gross Sales who go bankrupt.
I'll paraphrase your words to how I teach the exact same point. The way to accelerate your departure from business is to lose a small amount on each transaction, and then do a whole bunch of those losing transactions. You can not make achieve proftiability by losing money in larger volumes.
To drive this point home in a way that many small business owners can relate to, I tell them something that my Grandfather told me when I was about 15 or 16 "If you can't manage a $100 you can't manage a million dollars". Same thing here if you can't manage a small profit on each individual transaction, you'll never realize the profit you want from many transactions.
Very good post Les, and you are right, increasing Gross Sales just simply to increase Gross Sales, does push more money to the Franchisor, and does not in and of itself increase retained earnings of the Zee, and may infact have a negative impact on cash flow. As I also teach CASH FLOW IS KING. One will go out of business because of poor cash flow long before lack of profit. Cash Flow is the life blood of the business.
Believe & Succeed,DaleFranSynergy, Inc.Synergizing Franchising 1 Franchisee at a time!www.fransynergyinc.comwww.fransynergyinc.com
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Some objectivity please
True, corporations and the like are merely limited liability vehicles with the sole purpose of accumulating capital; however, attributing the whole of an entity's sole purpose and design to the people and culture behind a corporation is a bit disingenuous. Granted, business is not an atmosphere for the meek; however, to lable franchisors carte blanche as ruthless, corporate hoods that subsist solely on the savings and work of franchisees is an unfair assessment. It is a business.
The bottom line is that not all business succeed. Franchisors likely have an obligation to "assist" a franchisee in succeeding because it is in their best interests as well; however, fundamentally, the franchisee is primarily responsible for their own success, assuming that the premise of the franchised business is sound. Typically, franchisees are responsible for locating a viable location, for doing the foot-work for local marketing, etc. The franchisor should advise and provide guidance because it has a concept that has already been proven (i.e. McDonalds, Taco Bell, Ace Hardware).
It seems that the problems that exist between most franchisees and franchisors deal not with the business concept itself, but areas that are tangential to the business concept itself, such as franchisor policies such as permitting encroachment, antagonistic relationships with franchisee advisory councils, which I think that regardless if you pro-franchisor or pro-franchisee, we can agree is not condusive to a long term beneficial relationship.
Franchisees should be allowed to meet and discuss mutual concerns and present them to the Franchisor. Franchisees should be protected from a store opening 5 feet or a block away. However, absent these genuine concerns (and there are more but I didn't list them), to assail franchising in general and as a whole is unfair.
The franchisor came up with a concept that works, and in return for allowing a franchisee to join that concept, there are monetary obligations required. That is business. That is capitalism. It doesn't even have to be fair; however, it should be, and generally is, disclosed to the prospect. A McDonald's might cost a million to join. That is the price. You don't have to become a McDonald's franchisee. To state subsequent to the signing that the terms are unfair, for the most part, is naive. If you do not understand the terms and you did not get an attorney and accountant to advise you on the risks and benefits, then you should bear the costs. The concept of due diligence appears to be frequently glossed over. Enough with the coddling and let's assume some responsibility ourselves.
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Les..You're Right Cash Flow is King!
Les:
Thank you for the reply post which I can relate to. Your post is exactly right! As I stated previously I teach that: The Purpose of a Business is to Attract - Retain & Grow Customers.
THE FIRST KEY to creating a successful franchise (business) that I teach to Franchisees, is that the TOP LINE (Gross Sales) HAS ABSOLUTELY NOTHING to do with the BOTTOM LINE. We all know of many successful businesses with SIGNIFICANT Gross Sales who go bankrupt.
I'll paraphrase your words to how I teach the exact same point. The way to accelerate your departure from business is to lose a small amount on each transaction, and then do a whole bunch of those losing transactions. You can not make achieve proftiability by losing money in larger volumes.
To drive this point home in a way that many small business owners can relate to, I tell them something that my Grandfather told me when I was about 15 or 16 "If you can't manage a $100 you can't manage a million dollars". Same thing here if you can't manage a small profit on each individual transaction, you'll never realize the profit you want from many transactions.
Very good post Les, and you are right, increasing Gross Sales just simply to increase Gross Sales, does push more money to the Franchisor, and does not in and of itself increase retained earnings of the Zee, and may infact have a negative impact on cash flow. As I also teach CASH FLOW IS KING. One will go out of business because of poor cash flow long before lack of profit. Cash Flow is the life blood of the business.
Believe & Succeed,DaleFranSynergy, Inc.Synergizing Franchising 1 Franchisee at a time!www.fransynergyinc.comwww.fransynergyinc.com
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- Log in to post comments
The E Factor
This model is featured in two books by Nathan
The E Factor and Profitable Partnerships which can be purchased at his website www.franchiserelationships.com These books are well worth reading, especially for franchisees and franchisors.
Greg also gave us permission to publish this model in our new book Street Smart Franchising which you can get at amazon or Barnes and Noble.
Joe Mathews
Franchise Performance GroupCo-author Street Smart Franchising