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Log In / Register | Jul 18, 2018
Hotel, hospitality and travel

Study: Hotel Loyalty Program Partnerships Vital to Customer Satisfaction

Waikiki Beach Marriott Resort & Spa
Marriott Rewards ranked highest in overall customer satisfaction

According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study released on Wednesday, having a diverse portfolio of reward options with hotel loyalty rewards programs is a key driver of member satisfaction. Overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.

Airbnb Planning to Expand into All-Inclusive Bookings

Airbnb co-founder Joe Gebbia, in Australia early this week, made clear that his ambitions for the company extend far beyond its spectacular growth thus far.

Shifts in Revenue and Expenses Improve Hotel Food and Beverage Profits

Consumer dining trends tend to be more volatile than lodging trends.  Recognizing this, hotel managers have made some significant changes in the way they offer food and beverage service to their guests.

Best Western Adds Upper Midscale Soft Brand

Killington Mountain Lodge
 Killington Mountain Lodge, Killington, VT / Innisfree Hotels photo

Best Western Hotels & Resorts has just launched a new soft brand for the upper midscale segment – BW Signature Collection by Best Western. The hotel chain now offers soft brand options to hotel owners in most chain scale segments - upper economy and midscale (SureStay Collection by Best Western), upper midscale (BW Signature Collection by Best Western) and upscale and upper upscale (BW Premier Collection).

Hyatt Hotel Consumers Are Hit with Major Credit Card Hack

Manchester Grand Hyatt, San Diego
Manchester Grand Hyatt, San Diego / Jeff Kubina photo

Brian Krebs reports that Hyatt Hotels Corporation has been hit with its second credit card breach in as many years.

Hoteliers Overestimated 2016's Performance

From 2010 through 2015, U.S. hotels enjoyed above long-run average revenue and profit growth.  Over the six-year period, total operating revenue increased at a compound annual growth rate (CAGR) of 5.8 percent, while gross operating profits grew at a CAGR of 8.9 percent.

Mandalay Bay Brand Will Survive Massacre, Say Experts

Hospitality experts weigh in on whether or not the Mandalay Bay can survive the tragedy in which one of its hotel guests played a key role. The consensus is that it can press on without changing its famous name.

Analysis of Hotel Franchise Fees

In the current market environment of modest growth in revenue, hotel owners and operators are paying extra attention to their operating expenses. RevPAR growth in the U.S. is forecast to remain under 3.0 percent from 2018 through 2021.

Guidelines for Surviving Today's Changing Hotel Environment

Marriott's Kaua'i Beach Club photo
Marriott Kaua'i Beach Club

The hotel business is facing new kinds of competition and changing expectations. Here are four focus points for hotel owners and managers to use in meeting today's challenges in lodging, according to an innovation consultant writing for Forbes.

Hotel Panel Urges Franchisees to Leverage Their Brands Better

Hotel brands have an abundance of programs and tools that franchisees surprisingly are not taking advantage of, according to a panel of hotel experts meeting at a Chicago conference.