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Log In / Register | Aug 14, 2018

News and stories about managing, leading and operating a franchise

Which Brands are Most Patriotic?

With July 4th soon upon us, many marketers are readying to wrap their brands in the American flag and cue the marching bands.

IHOP Apologizes for Treatment of Boy with No Arms

Three-year-old William Bancroft and his family went to a Hot Springs, Arkansas, IHOP whose manager then found herself on the horns of a dilemma. William's mother cut the visit short and subsequently posted on Facebook that the manager discriminated against her preschooler, who was born without arms. The post received a lot of attention.

A Father's Experience with His Restaurant Worker, Addicted Son

The restaurant industry has the reputation of a high rate of drug and alcohol abuse among employees and even managers, a problem that is often swept under the rug by employers and supervisors.

Krebs: Panera Bread Leaked Records of over 37 Million People

Panera by nightAlthough warned eight months ago about customer records being easily accessible, Panera Bread did nothing until just a few days ago, says Brian Krebs of KrebsOnSecurity. Krebs tweeted on Monday that Panera is "trying to massively downplay this breach," which he estimates could affect upwards of 37 million people.

Marketing Mayhem at Subway

It is not an easy thing for national restaurant chains to evaluate and execute marketing promotions. Judging from the results of its January and February $4.99 sandwich promotional, Subway has shown how badly its national marketing efforts can miss the mark.

QSRs Still Looking Good to Net Lease Investors

Busy Burger KingQuick service restaurants tend to have leases that call for a 2 percent rent increase annually or a 10 percent increase every five years. That makes them look better to net lease investors than some premium drugstore tenants, such as CVS or Walgreens, which often have agreements that call for far less of an escalation, according to Matthew Berres, a senior vice president in the net lease group of JLL Capital Markets.

Subway Franchisees Struggling to Survive

Subway Pearl City, HawaiiOver 900 Subways in the US closed this year and franchisees are leaking to the press that hundreds more face closure in 2018. Talk from the franchisee side, not publicly backed by hard numbers, is that anywhere from one-third to one-half of Subway shops are losing money.

Large Majority of Employers Affected by Bad Hires

Hiring the wrong person is expensive, according to a recent CareerBuilder survey, but losing a good employee is twice as expensive.The average cost of one bad hire averages nearly $15,000, but the average cost of losing a good worker is almost $30,000. Nearly three in four employers (74 percent) say they've hired the wrong person for a position.

SC Chick-fil-A Gives Top Service, Does Top Business

A Mount Pleasant, South Carolina Chick-fil-A is rumored to be the busiest in the state, and perhaps even the entire Southeast. This is no accident for the greater Charleston area restaurant. Its service is innovatively honed, and franchisee Josh Malone and his team are constantly alert to ways to save a few seconds in the order-to-served time window.

How Franchisee Survived Two Years of Construction Disruption

Al Silva, a 20-year Play It Again Sports franchise owner, knows from personal experience that the business road is a rocky one. Looking back on the battles he's fought, he says an event that almost sunk his business for good was the two-year period when the plaza his shop was in underwent a total makeover.