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News and stories about managing, leading and operating a franchise

Declining Traffic: Seek First to Understand

Empty restaurantDeclining traffic is a fact of business that probably almost all owners face sooner or later. But how many of them jump on a solution without understanding the cause? It doesn't take too much gray matter to understand that that may not be the best approach.

Survey: McDonald's Franchisees Disgruntled

McDonald's ManoaA survey of McDonald's franchisees by well-known Nomura analyst Mark Kalinowski has revealed dissatisfaction over the expensive new changes that corporate is requiring and also over what is perceived as the company making light of franchisee concerns.

A Supply Chain Checkup to Boost Your Profits

Is your supply chain sabotaging your profits? A marketing services company CEO offers a seven-point checkup.

Krystal Says Hurricane Response Plan Helps

Southern hamburger chain Krystal had a number of outlets that were impacted in September by hurricanes Harvey and Irma. It had prepared a hurricane response plan for itself and its franchisees.

Denny's Employees Fired after Being Accused of Racism on Facebook

After a Federal Way, Washington, Denny's customer posted on Facebook last week that he witnessed four young Black males being seated after Whites who came in after they did, and then being asked to pay in advance when Whites were not, the remarks went viral. The franchisor swiftly investigated and issued a public statement that Denny's has zero tolerance for such incidents and that the manager and waitress at the independently owned franchisee restaurant were now former employees.

The Alternatives To Spiking Restaurant Costs

Those of us in the restaurant business were initially taught to be “penny profit” managers because of the reality that a penny here or there over a large individual unit transaction bas

Pizza Hut Unit Trashed on Twitter for Tight Leash on Workers during Irma

A Jacksonville, Florida, Pizza Hut was hammered on Twitter after it issued a two-page message to its employees that was leaked by one of them to the public. The message set limits on the time given to employees to prepare for or flee the arrival of Hurricane Irma and to return to work after Irma's departure.

Back Yard Burgers Fights Its Way Out of the Abyss

Back Yard Burgers sign

Back Yard Burgers, a franchise chain with 55 outlets in 11 states, mostly in the southeast, has done well to make it to the 30-year mark, but it has been a difficult path. It filed for Chapter 11 in October 2012, and it once numbered 180 restaurants across 22 states.

How to Find Better Employees

Jim Sullivan, author of Multi Unit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams, gives a fast two-minute overview of how to find better employees. According to Jim's website, his long client roster includes such well-known names in franchising as Chick-fil-A, Burger King, Marriott and McDonald's. 

Two Years after Twin Peaks Shoot-Out, Site Still Vacant

Two years ago there was a deadly shoot-out at a Waco, Texas, Twin Peaks restaurant, which resulted in nine killed, over twenty wounded and almost two hundred jailed. The Waco site has remained empty ever since, for outwardly murky reasons that leave local real estate agents guessing.