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Log In / Register | Jun 20, 2018

Domino's Australian Franchisees: 'The Customer Is Not Always Right'

A new Domino's campaign in Australia, featuring a no-questions-asked, money-back guarantee, has franchisees fuming that people are taking advantage of them by making unfounded complaints.

Fairfax Media spoke with a number of franchisees who say they have seen marked increase in complaints, but did not want to be identified fearing repercussions from Domino's head office.

"We are happy to pay if there is genuine complaint, but now the number of complaints have increased more after the campaign and we can see the history [of the complainant], and you can see a lot of complaints for no reason," said one franchisee.

"We are not happy because the customers are not always right." — Mario Christodoulou, The Sydney Morning Herald

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