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Log In / Register | Jul 22, 2018

Turn Your Kitchen Staff into Customer Experience Superheroes

Back-of-the-house restaurant staff play vital roles in customer experience, but owners and managers often are not as appreciative of their significance as they should be.

5 Ways to Handle Bad Yelp Reviews of Your Restaurant

Negative reviews affecting business? Here are five ways to handle them.

Hotel Guests and the Hassles They Face

What unnecessarily annoys hotel guests when they stay at a hotel? Thomas Sowell, a well-known economist at Stanford University, writes on a different topic for him, the aggravations he's encountered at hotels.

Getting to Yes by Walking Around

Mediator William Ury, author of "Getting to Yes," offers an elegantly simple (but not easy) way to create agreement in even the most difficult situations. Think Middle East.

Operators Tap into Text Messaging

SMS Text Messaging
Niklas Bildhauer/Wikimedia Commons

Franchise Performance Compliance Review, Indispensible

There is a lot on everyone’s plate these days. There is a lot on everyone’s plate every day in every successful franchise system. No one can rest on laurels or on anything else.